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General Information

Working Pattern
Full Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
National - Wales Only
Region
National - Wales Only
Closing Date
01-Mar-2026
Post Type
Permanent
Civil Service Grade
SCS 1
Number of jobs available
1
Reserve List
12 Months
Job ID
14714

Descriptions & requirements

Job description

The Role

The Delivery Director is directly accountable for the delivery of the Government’s priorities in all aspects of HMCTS business within Wales including people, performance, resources, and wider corporate governance.

Accountable to the Courts and Tribunals Director for providing strategic oversight, ownership and leadership for Wales, the Delivery Director is responsible for delivering service and performance expectations and ensuring that HMCTS continues to improve the service offered to our stakeholders and end users, including vulnerable witnesses and victims.

Key Responsibilities

  • Directly accountable for the delivery of all aspects of HMCTS business across Wales, including performance, resource, budgetary responsibility, and wider corporate governance.
  • Work in close partnership with the senior/leadership judiciary in Wales to deliver the aims and objectives of HMCTS.
  • The role holder will need to deliver effectively through others, negotiating and agreeing a way forward which ensures excellent levels of service within Wales. As such, they will be accountable for building and maintaining key strategic relationships with internal, external, cross-government and cross justice sector stakeholders.
  • Develop and maintain effective close working relationships with equivalent roles outside regional operations, particularly in National Services and HQ Service Teams, engaging at a strategic level to deliver service improvement and performance.
  • Liaise with and maintain strong working relationships with Welsh Assembly officials to ensure effective partnership working delivery for the citizens of Wales.
  • Have a lead national jurisdictional responsibility, (for example, Civil) and be the lead operational voice providing operational input to shape service development strategy, building, and maintaining senior strategic relationships with Service Owners and Service Teams.
  • Have overall ownership of risk management within Wales and responsibility for ensuring risk management systems are in place to remove or manage identified risks and maintain Business Continuity Plans.  
  • Working with the Wales Head of Legal Operations (HoLO), to oversee the effective deployment of legal adviser resources between regional (in-court) activity and national (service-based) activity and escalating issues to Operations Directorate SLT where appropriate.
  • Provide strong leadership, clear direction and support to the Senior Management Team who will set strategic direction for the effective delivery of HMCTS priorities and service level targets within Wales.
  • Champion a culture – both in Wales and nationally - which supports the wellbeing and engagement of our staff, ensures equality, diversity, and inclusion for both staff and users, builds diverse teams, and allows all to feel included, safe, and valued.
  • Lead on wellbeing and capability development of people in Wales and be ultimately accountable for performance standards and regional talent and succession planning and ensuring managers across Wales effectively develop and manage our people.
  • Be visible as a leader undertaking a high-profile representational role for Wales and speaking authoritatively for the organisation, both internally and externally.
  • Champion change and continuous improvement across Wales. The Delivery Director will ensure HMCTS continues to improve the service we offer to users, working with their regional leadership team and colleagues across HMCTS to successfully deliver improvement and implement change across all jurisdictions and services within Wales
Additional Information

Please view our candidate information pack for full details about the role, key responsibilities, person specification, and the criteria you will be assessed against throughout the recruitment process. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Diversity & Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

Contact Information
If you require any assistance please contact us on scsrecruitment@justice.gov.uk. Please quote the job reference in your email to enable us to support you more quickly.

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please provide a statement to evidence how you meet the essential criteria required for the role.
Essential Criteria:
• Experience and understanding of the challenges of working in a complex operational environment, with the ability to deal with key management and leadership challenges in the short, medium, and longer term.
• A demonstrable track record of working and leading large operational business areas through change and developing and working to new strategies.
• Strong leadership skills, demonstrated through a proven track record of delivering with impact and effecting meaningful change in a complex, politically sensitive environment.
• Proven ability to build and sustain relationships of trust and confidence with senior professionals and key stakeholders - including those for whom you hold no direct responsibility - and working with them collaboratively, across organisational and jurisdictional boundaries to achieve shared goals.
• Strong influencing and relationship-building skills, with a highly-collaborative, team-player approach.
• Highly effective communication skills, the ability to inspire confidence and trust and to influence at the most senior levels with delivery partners and senior officials.
• Good understanding of the devolved constitutional settlement in Wales, including the separate responsibilities and policy making powers of the Welsh Government and the Senedd, and how these interact with the England and Wales justice system.
• Good understanding of the importance and status of the Welsh language in Wales, including our statutory duties under the Welsh Language Act 1993 and the Welsh Language (Wales) Measure 2011.
• Strong personal resilience and a calm approach under pressure
Desirable Criteria:
• Direct knowledge of the court and tribunals operations, gained through direct experience of managing/leading court/tribunal operations.
• Experience of working within, or closely alongside, devolved administrations or complex multi government environments.
• Demonstrable appreciation of how devolved law, Welsh Government policy, and Wales-specific legislation, priorities and public service frameworks impact operational planning, stakeholder management, user needs and the design of justice services in Wales.
• Experience of operating in compliance with Welsh Language Schemes or Standards.
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Week commencing 16th March 2026
Behaviours
Communicating and Influencing
Leadership
Seeing the Big Picture
Working Together
Delivering at Pace
Making Effective Decisions

Other Assessments

Which assessment methods will be used?
Presentation
Level of security checks required
Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.