19024 - Warehouse Team Leader - 19024 - Ministry of Justice

Descriptions & requirements

Job description

Job Title Warehouse Team Leader

Job Grade EO

Job Location Burton on Trent, Staffordshire, DE14 3EG

Contract Type Permanent

Business Area Ministry of Justice Commercial

Working pattern Full-time

Number of Posts 2

Please note this role requires full time attendance on site is therefore not suitable for hybrid or remote working.

The address is: National Distribution Centre, Branston, Burton on Trent. DE14 3EG

The National Distribution Centre (NDC)

The Ministry of Justice Supply and Logistics area is made up of three core business areas and sits within Commercial.

Fleet Engineering Services (FES)

The provision of first line servicing for the National Distribution Centre (NDC) fleet of heavy and light commercial vehicles, the workshop also provides support to the wider MoJ fleet.

The team designs, develops and carries out vehicle conversions for HMPPS tactical units based on their requirements. They are also responsible for managing all vehicles as they enter and leave the fleet.

Before a vehicle is disposed of, the team carries out inspections and removes any sensitive equipment. They also inspect vehicles returned to Branston to decide if they can be reused instead of issuing a new one. If a vehicle can be reused, the team assesses its condition, identifies and costs any parts needed, and once agreed with the unit carries out repairs to ensure the vehicle is safe, roadworthy and meets legal standards.

National Distribution Centre (NDC)

Manages the collection, storage and delivery of goods. These include manufactured items, raw materials, prisoner property, mattresses, footwear, and a small amount of document storage. The site also supports other MoJ activities when needed. The warehouse is a modern 135,000 sq. ft. facility with high storage capacity. It can hold up to 16,500 pallets in both wide and narrow aisles, along with around 6,000 sq. ft. of office space.

The NDC operates its own fleet of 22 vehicles, providing around 500 scheduled deliveries each month. Deliveries are made across the prison estate nationwide, operating five days a week on a single shift, with overnight stays when required.

Transport Unit

Provides transport management services for the Ministry of Justice. It also manages a specialist vehicle workshop in Branston, supported by engineering and administrative staff. The unit’s main responsibilities include developing transport policies, providing technical advice, and managing both Crown Indemnity Insurance and commercial insurance requirements.

Role Summary

We are looking for an experienced and motivated Team Leader to support the Warehouse Manager in delivering an efficient and cost-effective warehousing and distribution service.

In this role, you will oversee the day-to-day movement of goods, including loading and unloading vehicles, checking deliveries, and ensuring stock is processed, recorded, and stored accurately within set timescales. You will also provide guidance and support to managers, team leaders and customers, helping to maintain a high-quality service.

You will bring recent experience leading or managing people. The role requires the ability to work to tight deadlines, solve problems quickly, and maintain strong attention to detail. While prior warehouse experience is beneficial, it is not essential. We welcome applications from candidates with a willingness to learn.

Working hours:

Monday to Thursday: 08:00 – 16:00

Friday: 08:00 – 15:30

This is an excellent opportunity to join the NDC warehouse team. Training can be provided to support the right candidate in developing their warehousing knowledge.

Key Responsibilities

The duties, activities and responsibilities listed below are not intended to be exhaustive. The job holder is expected to accept reasonable alterations, and additional tasks of a similar level that maybe required. Where necessary, appropriate training and instructions, will be provided.

Typically, the key responsibilities in this role will include (but are not limited to):

• Carry out all aspects of people management including performance management

• Managing the team in goods in and out; ensuring records/trackers updated as required

• Investigate Customer complaints / receipt / rejects / returns for the warehouse manager

• Maintaining Standard Operating Procedures (SOP’s) and risk assessments for the warehouse

• Provide support to the warehouse manager for stock checks and inventory checking

• Ensuring and managing property consolidation for HMPPS

• Accident reporting and report hazards

• Induction training for new team members and ensuring everyone is up to date/have the relevant training delivery of training, including upkeep and maintenance of training plans and training records

• Understand and ensure policies, procedures and practices are in place as required

• Manage the achievement of performance targets and standards within the work area, verifying and signing off documentation as appropriate

• Support the Warehouse manager by analysing data from the department and other areas. Produce reports and provide accurate management information, to include monitoring goods performance

• Act as first point of contact for relevant external stake holders

Health, Safety and Welfare

• Support the Warehouse Manager in creating a safe working environment for staff, visitors, and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Warehouse Manager/Health and Safety Manager.

Mechanical Handling Equipment (MHE)

The job holder will be manging a team who will be operating MHE on site, and will need ensure they are fully training, qualified and hold the relevant licences, and keep training up to date.

Essential Criteria

• Team leader/Management/supervisory experience

• Line manager experience. Experience leading teams (6–15+ staff), including delegation, coaching, performance feedback, and conflict resolution

• Intermediate Microsoft Office skills – Outlook, Word, Excel

• Warehouse management systems proficiency – training will be provided

• Health & safety awareness & compliance

• Coordinate teams, escalate issues, and liaise with other departments or clients

Desirable Criteria

• First Aid, Fire Marshal, IOSH certifications – training will be provided if needed

• Training experience

• Warehouse experience

Application Stage

An initial sift will be performed against the following elements and will be assessed against the Civil Service success profiles framework:

Experience

• CV

• Statement of Suitability (500-750 words): this should be based around the key responsibilities and essential criteria, giving examples of your personal experience of line management and/or team leadership

Behaviours

• Managing a Quality Service

If shortlisted, you will be invited to an interview and will be assessed on the selected success profile elements at the interview stage.

Interview stage

The interviews will be held at National Distribution Centre, Burton Road, Branston. DE14 3EG. The site is shared with B&Q distribution, please follow the road signs for MoJ once entering the site and report to the security gate where you will be directed to the reception to sign in. The interviews will be held on an Industrial Site and all staff and visitors are required to wear Hi-Vis Vests whilst moving around site; these will be provided by security on arrival, please ask for a vest if not offered one.

There is one interview stage for this vacancy which will be held in person and as part of the interview process you will be required to provide evidence on the following, and will be assessed against the Civil Service success profiles framework:

Behaviours

• Working together

• Leadership

• Delivering at pace

• Communicating & influencing

Strengths maybe assessed at the interview, and these are not shared in advance.

To learn more about the Civil Service success profiles framework and how they are assessed please click here.

Use the STAR method to structure your examples:

• Situation: Briefly describe the context.

• Task: Explain what you needed to achieve.

• Action: Focus on what you did, how you did it, and why (use “I”).

• Result: Share the outcome, including impact, results, and any lessons learned.

Keep Situation and Task concise and focus on Actions and Results.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 19024

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Ministry of Justice

19024 - Warehouse Team Leader

General Information

Descriptions & requirements

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