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General Information

Salary
The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
24-Jul-2026
Post Type
Fixed Term
Civil Service Grade
SEO
Number of jobs available
5
Reserve List
12 Months
Job ID
18056

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate:

Digital and Technology Services

Pay Band:

SEO

Job Title:

Business Analyst

Location:

London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Working Pattern:

Full-time, part-time, and flexible working options available

Term:

Fixed Term – 12 months

Interview:

Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Business Analyst Job Family and is a Business Analyst role at Business Analyst level.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Main Purpose of the Role:

The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective.

You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community.

 

Key Responsibilities:

  • Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity.
  • Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones.
  • Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders.
  • Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change.
  • Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery.
  • Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment.
  • Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams.
  • Support the delivery of business and technology change within your area, contributing to the development of products and services.
  • Lead approaches to defining and analysing problems, ensuring clear and structured investigation.
  • Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community.
  • Define success measures and establish approaches to monitor performance throughout the service lifecycle.
  • Assess and compare delivery approaches, measuring outcomes to support continuous improvement.
  • Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle.

 

Skills and Experience:

  • Able to gather and analyse information to develop recommendations for service improvements.
  • Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively.
  • Proven ability to analyse large volumes of complex information and use this to develop practical solutions.
  • Experience designing, interpreting and executing test plans.
  • Strong experience in requirements elicitation and management.
  • Ability to map and refine ‘as-is’ and ‘to-be’ processes.
  • Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding.
  • Excellent stakeholder engagement skills.
  • Demonstrated problem-solving ability, with experience delivering at pace as part of a team.
  • Ability to make informed decisions within agreed parameters.
  • Strong written and verbal communication skills.

 

Essential Criteria:

  • Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation.
  • Extensive experience applying business analysis principles, tools and techniques.
  • Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice.
  • Experience working in multidisciplinary teams alongside product managers, user researchers and service designers.
  • Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches.
  • Ability to identify and support the management of risks, issues, assumptions and dependencies across services.
  • Good understanding of agile methodologies, with experience working in agile delivery teams.
  • Ability to model complex processes across multiple business functions or programmes.

Application process:

This role will be recruited using a combination of  Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

  

·          Experience – As demonstrated in your application form.

  • ou will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)
      • Changing & Improving
      • Making Effective Decisions

•    Strengths - The interview will involve a discussion around 2 strengths.

 

You will be expected to align your answers to the following GDD Capability skills:

 

•    Adapting to delivery methodologies

•    Stakeholder Relationship Management

•    Context, Problem and Option Analysis

•    Business Process Improvement

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 18059

Allowance

GDD assessment during the interview will also inform whether you are eligible for an additional allowance on top of your base salary.

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History
Evidence of Experience
CV or Work History

Interview stage assessments

Interview Dates
Interviews expected w/c 22nd June onward, but this could be subject to change.
Behaviours
Changing and Improving
Making Effective Decisions
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.