HM Courts and Tribunals Service

Directorate: Digital and Technology Services

Pay Band: SEO

Job Title: Business Analyst

Location: London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Working Pattern: Full-time, part-time, and flexible working options available

Term: Fixed Term - 12 months

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Business Analyst Job Family and is a Business Analyst role at Business Analyst level.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Main Purpose of the Role:

The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective.

You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community.

Key Responsibilities:

Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity.
Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones.
Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders.
Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change.
Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery.
Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment.
Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams.
Support the delivery of business and technology change within your area, contributing to the development of products and services.
Lead approaches to defining and analysing problems, ensuring clear and structured investigation.
Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community.
Define success measures and establish approaches to monitor performance throughout the service lifecycle.
Assess and compare delivery approaches, measuring outcomes to support continuous improvement.
Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle.

Skills and Experience:

Able to gather and analyse information to develop recommendations for service improvements.
Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively.
Proven ability to analyse large volumes of complex information and use this to develop practical solutions.
Experience designing, interpreting and executing test plans.
Strong experience in requirements elicitation and management.
Ability to map and refine ‘as-is’ and ‘to-be’ processes.
Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding.
Excellent stakeholder engagement skills.
Demonstrated problem-solving ability, with experience delivering at pace as part of a team.
Ability to make informed decisions within agreed parameters.
Strong written and verbal communication skills.

Essential Criteria:

Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation.
Extensive experience applying business analysis principles, tools and techniques.
Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice.
Experience working in multidisciplinary teams alongside product managers, user researchers and service designers.
Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches.
Ability to identify and support the management of risks, issues, assumptions and dependencies across services.
Good understanding of agile methodologies, with experience working in agile delivery teams.
Ability to model complex processes across multiple business functions or programmes.

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

Experience - As demonstrated in your application form.

Behaviours - You will be required to provide evidence of the following key behaviours at SEO Level. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)

• Strengths - The interview will involve a discussion around 2 strengths.

You will be expected to align your answers to the following GDD Capability skills:

• Adapting to delivery methodologies

• Stakeholder Relationship Management

• Context, Problem and Option Analysis

• Business Process Improvement

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.