Ministry of Justice

Job Title & Grade: G7 Business Analyst

Contract Type: Detached Duty and Loan - 24 months

Salary range (depending on location):

National - £58,511 - £65,329

London - £63,343 - £70,725

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: National

Please note that whilst this role is open to all MOJ staff, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.

Minimum Working Pattern:

If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours and to cover 5 days of the week.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Transformation

Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid. We want to improve the experience for the people who apply for legal aid, the providers who deliver the services and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.  

Transformation Team

This team is leading the transformation of our organisation through innovation, collaboration and inclusion. Originally established in May 2020, the Transformation Team has grown rapidly over the last five years. We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do. We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government. 

We have a large portfolio remit to deliver change that enables recovery from the cyber attack, development and implementation of transformed user facing services, implementation of modern digital architecture, and implementation of public commitments. 

Job Summary

This role provides enterprise-level business analysis to shape the design of transformation across the Legal Aid Agency. You will lead the analysis of complex services, processes and operating models end-to-end, ensuring that strategic design decisions are grounded in robust, system-wide insight.

Focusing on problem framing, process insight and option analysis, you will define and lead analytical approaches that inform future-state design. You will work directly with senior stakeholders to challenge assumptions, surface risks and trade-offs, and support confident, evidence-based decision-making.

As a senior analyst within the Transformation function, you will set direction for how enterprise analysis is undertaken across the portfolio, ensuring coherence between initiatives and alignment with strategic intent.

Key Responsibilities:

Enterprise-level business analysis

• Lead analysis of end-to-end business processes across services and functions, establishing a clear understanding of how the organisation operates as a system
• Own the development of current-state (as-is) views where required to support strategic design decisions
• Identify and articulate systemic pain points, inefficiencies, risks and dependencies that must inform transformation

Future-state design leadership

• Lead analytical input into the development of future-state operating models and service designs
• Work in partnership with service design, policy, operations and digital colleagues to:
• Shape and evaluate alternative design options
• Assess feasibility, risks and impacts across the system
• Define implications for roles, skills, controls and assurance
• Ensure that future-state designs are grounded in a realistic understanding of organisational complexity

Strategic decision support and option analysis

• Lead the production of structured analysis to inform senior decision-making, including:
• Options appraisals
• Impact assessments (operational, financial, assurance, people)
• Trade-off analysis across competing priorities
• Provide clear, evidence-based recommendations and challenge to senior stakeholders and governance forums
• Ensure analytical outputs are proportionate, timely and tailored to decision needs

Cross-portfolio coherence and insight

• Own identification of cross-cutting themes, duplication and interdependencies across the transformation portfolio
• Ensure alignment between individual change initiatives and overall design intent
• Maintain a system-wide view of how change impacts the organisation, enabling coherent and sustainable transformation

Leadership, collaboration and influence

• Act as a senior analytical leader within the Transformation function, setting expectations for high-quality, outcome-focused analysis
• Work directly with G6 and senior stakeholders to shape problem definition and strategic direction
• Influence and challenge constructively across organisational boundaries, including digital, policy and operational teams
• Provide leadership to the wider analytical community (including embedded BAs), sharing insight, setting standards and supporting capability development
• Foster a collaborative and inclusive environment where diverse perspectives inform better decision-making

Essential Knowledge, Experience and Skills

• Strong experience leading analysis of complex services, processes or operating models within large and/or complex organisations
• Proven ability to frame ambiguous problems, structure analysis and develop clear, evidence-based recommendations that influence senior decision-making
• Experience shaping or influencing strategic decisions, beyond delivery-level analysis
• Ability to develop and communicate end-to-end operating model insight, considering processes, people, governance and risk
• Experience producing high-quality analytical products (e.g. process maps, options appraisals, impact assessments), tailored to senior audiences
• Strong stakeholder engagement and influencing skills, including the ability to challenge constructively and build alignment across diverse groups
• Ability to operate effectively in complex, ambiguous and evolving environments, managing competing priorities while maintaining momentum

Desirable Knowledge, Experience and skills

• Proven experience within the public sector, justice, or highly regulated settings
• Demonstrated ability to work collaboratively alongside service design, policy, and digital teams
• Understanding and familiarity with transformation, operating model, or service redesign initiatives

Assessment approach

Application Process

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 1000 words.

Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Please note that we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

Interview / Assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

• Strengths relevant to the role
• The following Behaviours:
• • Seeing the big Picture
  • Communicating & Influencing
  • Working Together
  • Changing & Improving
    
    
• Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a departmental level.

Shortlisting is planned for week commencing 1st June 2026

Interviews are planned for week commencing 15th June 2026

If you would like more information on this opportunity, please contact – Dan Hipkiss. Dan.Hipkiss@justice.gov.uk

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.