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Job Title & Grade: G7 Business Analyst
Contract Type: Detached Duty and Loan - 24 months
Salary range (depending on location):
National - £58,511 - £65,329
London - £63,343 - £70,725
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: National
Please note that whilst this role is open to all MOJ staff, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.
Minimum Working Pattern:
If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours and to cover 5 days of the week.
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
This role provides enterprise-level business analysis to shape the design of transformation across the Legal Aid Agency. You will lead the analysis of complex services, processes and operating models end-to-end, ensuring that strategic design decisions are grounded in robust, system-wide insight.
Focusing on problem framing, process insight and option analysis, you will define and lead analytical approaches that inform future-state design. You will work directly with senior stakeholders to challenge assumptions, surface risks and trade-offs, and support confident, evidence-based decision-making.
As a senior analyst within the Transformation function, you will set direction for how enterprise analysis is undertaken across the portfolio, ensuring coherence between initiatives and alignment with strategic intent.
Key Responsibilities:
Enterprise-level business analysis
Lead analysis of end-to-end business processes across services and functions, establishing a clear understanding of how the organisation operates as a system
Own the development of current-state (as-is) views where required to support strategic design decisions
Identify and articulate systemic pain points, inefficiencies, risks and dependencies that must inform transformation
Future-state design leadership
Lead analytical input into the development of future-state operating models and service designs
Work in partnership with service design, policy, operations and digital colleagues to:
Shape and evaluate alternative design options
Assess feasibility, risks and impacts across the system
Define implications for roles, skills, controls and assurance
Ensure that future-state designs are grounded in a realistic understanding of organisational complexity
Strategic decision support and option analysis
Lead the production of structured analysis to inform senior decision-making, including:
Options appraisals
Impact assessments (operational, financial, assurance, people)
Trade-off analysis across competing priorities
Provide clear, evidence-based recommendations and challenge to senior stakeholders and governance forums
Ensure analytical outputs are proportionate, timely and tailored to decision needs
Cross-portfolio coherence and insight
Own identification of cross-cutting themes, duplication and interdependencies across the transformation portfolio
Ensure alignment between individual change initiatives and overall design intent
Maintain a system-wide view of how change impacts the organisation, enabling coherent and sustainable transformation
Leadership, collaboration and influence
Act as a senior analytical leader within the Transformation function, setting expectations for high-quality, outcome-focused analysis
Work directly with G6 and senior stakeholders to shape problem definition and strategic direction
Influence and challenge constructively across organisational boundaries, including digital, policy and operational teams
Provide leadership to the wider analytical community (including embedded BAs), sharing insight, setting standards and supporting capability development
Foster a collaborative and inclusive environment where diverse perspectives inform better decision-making
Essential Knowledge, Experience and Skills
Strong experience leading analysis of complex services, processes or operating models within large and/or complex organisations
Proven ability to frame ambiguous problems, structure analysis and develop clear, evidence-based recommendations that influence senior decision-making
Experience shaping or influencing strategic decisions, beyond delivery-level analysis
Ability to develop and communicate end-to-end operating model insight, considering processes, people, governance and risk
Experience producing high-quality analytical products (e.g. process maps, options appraisals, impact assessments), tailored to senior audiences
Strong stakeholder engagement and influencing skills, including the ability to challenge constructively and build alignment across diverse groups
Ability to operate effectively in complex, ambiguous and evolving environments, managing competing priorities while maintaining momentum
Desirable Knowledge, Experience and skills
Proven experience within the public sector, justice, or highly regulated settings
Demonstrated ability to work collaboratively alongside service design, policy, and digital teams
Understanding and familiarity with transformation, operating model, or service redesign initiatives
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 1000 words.
Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.
Please note we do not require a CV.
Please note that we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.
Interview / Assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:
Strengths relevant to the role
The following Behaviours:
Seeing the big Picture
Communicating & Influencing
Working Together
Changing & Improving
Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.
For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a departmental level.
Shortlisting is planned for week commencing 1st June 2026
Interviews are planned for week commencing 15th June 2026
If you would like more information on this opportunity, please contact - Dan Hipkiss. Dan.Hipkiss@justice.gov.uk
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.
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