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General Information

Salary
The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725 Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
External
Location
National
Region
National
Closing Date
12-Sep-2025
Post Type
Permanent
Civil Service Grade
Grade 7
Number of jobs available
1
Reserve List
12 Months
Job ID
9431

Descriptions & requirements

Job description

Job title: Hard Facilities Management Lead

Directorate: Property

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

The Hard Facilities Management (HFM) Lead is responsible for overseeing the delivery of HFM services across approximately 350 HMCTS property sites throughout the UK, working through the core FM supplier and other internal or external third-party providers. This role supports the monitoring of contractual, operational, and performance aspects of facilities management, including auditing and contract compliance. Additionally, the HFM Lead assists the Head of FM in managing the operational budget that supports the facilities management gold contracts valued at over £70 million.

The role also involves supporting the management of property, facilities, and security operations, as well as contributing to projects, initiatives, and service delivery through term contract arrangements. A key responsibility includes aiding in the delivery of high-quality, safe, and effective facilities management, implementing regional strategies, maintaining assets, and driving estate improvements and rationalisation efforts to support ongoing operational and transformation goals. Furthermore, the HFM Lead plays a vital role in the strategic and operational management of contractual obligations, fostering stakeholder relationships, and upholding HMCTS’s reputation as a valued customer.

Your role as the Hard Facilities Management Lead encompasses several key aspects (but not limited to):

  • Responsibility to the head of FM for the HMCTS properties, facilities management services across the UK, ensuring they are fit for purpose, providing a safe environment and satisfy all statutory and legal regulations through proper inspection, maintenance, and servicing – this includes, but is not limited to, repairs and maintenance, and project works.
  • Responsibility for the coordination of all nationally lead project activity across all disciplines, ensuring compliance with budgets, statute and contractual obligations.
  • Provision of support to the head of FM for the management of the external service providers relating to facilities management across the UK and fully understanding the services provided by the contractor at both a strategic and operational level to work effectively with contractors in delivery of high quality, safe and effective facilities management and security services.
  • Have strong knowledge of the contract type (supported by HMCTS’s commercial and legal departments) and knowledge of the contractual documentation including terms and conditions and management requirements to support the Head of Facilities Management in ensuring that the facilities management strategy and contracts continue to support the requirements of HMCTS.

Please refer to the attached role profile for a comprehensive overview of the role.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

  • A strong background in Facilities Management & Contract Management understanding contract law, terms, and conditions.
  • Proven commercial, operational and line management experience for large teams and complex estates with a strong understanding of the issues involved, customer management and supply chain management.
  • Strong communication skills; proven ability to provide oral and written briefings to customers and stakeholders, articulating complex processes and expectations whilst working closely with both internal and external parties.
  • Proficient with IT systems such as Microsoft Word, Excel, Teams and Power Point.
  • Ability to operate flexibly and deliver results at pace in a climate of ambiguity, demonstrating resilience and determination to overcome difficulties.

Desirable

  • Technical contract management and/or facilities management qualification or hold full membership of a recognised professional body (e.g. Institute of Workplace and Facilities Management).
  • A sound understanding of HMCTS’s business objectives.

How to apply

Application Stage

Please submit;

  • An anonymised CV
  • Statement of suitability demonstrating how you meet the essential criteria (up to 750 words)
  • Experience example in relation to your experience in Facilities Management and Contract Management (up to 500 words)

  •  Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)

We will aim to sift the CV, Statement of Suitability and your experience in Facilities Management and Contract Management but, in the event of a large number of applicants, an initial short sift may be conducted on your experience in Facilities Management and Contract Management only. Candidates who pass the initial sift of the experience example will either:

  • progress to a full sift where all application assessment criteria is then assessed.
  • or progress straight to interview. 

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

  • A presentation against your experience in Facilities Management and Contract Management, the presentation brief will be sent to you in advance.
  • 2 experience questions in relation to the person specification.
  • A question in relation to the “Changing and Improving” Civil Service behaviour.  

Working pattern

This is a full-time position only due to the nature of the role.

Travel requirements

As part of your role, there will be a requirement to travel frequently to any HMCTS site for site visits and contract meetings.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities in relation to the role.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 9431

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 9431

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Experience Questions, Statement of Suitability
Experience Questions Application Form Question Word Limit
250
Statement of Suitability
Guidance for the Statement of Suitability
Please submit a statement of suitability demonstrating how you meet the essential criteria (up to 750 words). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
Evidence of Experience
CV or Work History, Experience Questions, Statement of Suitability
Technical
Technical Questions Application Form Question Word Limit
500
Please submit a statement of your experience in relation to Facilities Management and Contract Management (up to 500 words). Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).

Interview stage assessments

Interview Dates
Interviews expected early October 2025 - Subject to change
Behaviours
Changing and Improving
Experience
Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here.
We will assess your experience for this role via the following methods
Experience Questions

Other Assessments

Which assessment methods will be used?
Presentation
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Counter Terrorism Check (CTC)