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Responsibility to the head of FM for the HMCTS properties, facilities management services across the UK, ensuring they are fit for purpose, providing a safe environment and satisfy all statutory and legal regulations through proper inspection, maintenance, and servicing - this includes, but is not limited to, repairs and maintenance, and project works.
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Responsibility for the coordination of all nationally lead project activity across all disciplines, ensuring compliance with budgets, statute and contractual obligations.
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Provision of support to the head of FM for the management of the external service providers relating to facilities management across the UK and fully understanding the services provided by the contractor at both a strategic and operational level to work effectively with contractors in delivery of high quality, safe and effective facilities management and security services.
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Have strong knowledge of the contract type (supported by HMCTS’s commercial and legal departments) and knowledge of the contractual documentation including terms and conditions and management requirements to support the Head of Facilities Management in ensuring that the facilities management strategy and contracts continue to support the requirements of HMCTS.
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Collaborate with senior leadership, internal colleagues and utilise other government department best practice approaches to support the strategic development of a HMCTS wide service, acting as an advisor for some dedicated services, support with changing and writing policy as required, understanding the application of risk management techniques, contingency planning and forecasting future demand to support property directorate priorities and outcomes.
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Delegated budget responsibility for security and facilities management contracts and overall responsible for ensuring assurance on service costs data and the impact that service variations have on budgets whilst ensuring customers’ needs are met, and the creation and maintenance of a culture of service excellence. Instigate dashboard reporting of progress and meaningful management information for regular scrutiny and interaction within HMCTS.
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Lead delivery and monitor customer service levels in conjunction with the HMCTS Property and wider HMCTS operations in improving customer service across the HMCTS estate.
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Support production and from time to time produce board level papers to update, influence and seek senior leadership agreement on key facilities management recommendations and initiatives, ensuring effective governance on property decisions taking account of service demand and future end state following reform with correct metrics in place to effectively manage the portfolio.
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Support the whole FM team in ensuring resources are allocated to manage interfaces in facilities management to capital projects and property disposals to provide necessary operational perspectives for the Estates Reform Programme, lead, coach and mentor members of own team and wider property colleagues to develop capabilities in line with business needs - including how to deal with asset, capital, facilities management and security challenges.
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Provide support and “back up" as required to the RFM cadre in the provision of management and monitoring of the FM services supplier.
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Lead by example role modelling ethics, integrity, impartiality, and the elimination of bias by building diverse teams and promoting a working environment that supports the Civil Service values and code. Lead and own collaborative relationships across the region effectively managing and influencing a diverse range of users and user demands to lead on the provision of an effective and timely service delivery to the customer and stakeholders.
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Proactively engage with stakeholders to influence and develop associated plans that support business delivery within an agreed programme of works, timeframe and budget building and maintaining strategic partnerships to ensure delivery of current and future outcomes.
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Collaborate with HMCTS FM and operational teams to support the development and delivery of capital and revenue maintenance, asset management and facilities management strategies in line with the aims of the HMCTS estate strategy, use negotiation and influencing skills to provide key challenge and promote stretching objectives that are reasonable within known constraints.
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Lead, delegate where appropriate and manage outcomes of all decisions relating to HMCTS properties, facilities management in the North or South regions, ensuring options and recommendations are fit for purpose, provide a safe environment, and satisfy all statutory and legal regulations as well as ensuring that budget management and financial processes and protocols are adhered to.
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Create and maintain a culture of service excellence through management of the contractual relationships and performance management across the UK, providing assurance to senior leaders regarding activities, risks and key metrics (e.g. service costs data) that may involve complex, high risk and sensitive issues with numerous possible solutions. Be able to defend actions where controversy arises through evidenced solutions utilising own and key stakeholder experiences.