Ministry of Justice

Job Title & Grade:  Business Management Officer – EO           

Contract Type:  Permanent

Salary range (depending on location):

National - £29,303 to £31,061

London - £33,551 to £35,564

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:  National (any LAA office)

Directorate:  Corporate Services

Team:  Strategy, Data and Analysis

Working Pattern:  

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 19 hours and to cover 3 days of the week

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. 

Reporting to:  Business Insights Manager

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.  

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service. 

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months. 

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or 

emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Corporate Services

Corporate Services helps shape and enable the priorities of the Chief Executive, Executive Leadership Team and People Committee to be delivered.

Strategy, Data and Analysis

The Strategy, Data and Analysis Team is responsible for working with senior leaders across the LAA to:

• set and communicate the LAA Strategy and Business Plan and work with teams across the agency to demonstrate delivery at team level;
• own the performance framework (including developing metrics when required to improve insights into performance);
• deliver management information reporting and services ;

We optimise the use of data analysis to inform direction and monitor performance ensuring our approach to strategy, data and analysis is fully integrated with Ministry of Justice processes and reporting.

Job Summary

Our Business Management Officers are an integral part of the team working to ensure we capture, use and analyse data in the best possible way to support the LAA in delivering swift access to justice.

It is a role that requires the ability to engage with people with confidence, build trust, problem solve and to present complex information simply and clearly and accurately. It is essential that our work aligns with the MoJ Operating Model and the departmental approach to data driven, evidence-based decision making.

Working in this role requires the ability to identify potential challenges for the organisation and working collaboratively to develop creative solutions, whilst ensuring that principles of good data are followed. An innovative and inquisitive approach is essential, going beyond reporting on data, to provide meaningful analysis and recommendations. 

The work the team delivers provides actionable intelligence, performance improvements and high-quality information that is trusted by the agency and its stakeholders.

Key Responsibilities:

• Support the LAA to develop strategic thinking and to assess options for making progress on business challenges as required, to ensure the LAA can deliver its outcomes.
• Help to shape and deliver the LAA’s response to the MoJ Data Strategy, working with others across the Agency and the wider Justice family.  
• Work collaboratively with all parts of the LAA to identify and meet business information needs, identifying improvements required and facilitating changes. 
• Participate in meetings with your team and stakeholders to understand current challenges and future goals.
• Provide essential reports and mailshots for internal and external audiences, ensuring the data is accurate and issued on time.
• Follow General Data Protection Regulation (GDPR) principles for the collation and handling of data.
• Undertake research activity to support business decisions.
• Contribute to corporate reporting and business intelligence across relevant teams within the LAA.
• Support the delivery of the LAA People Plan, with your own diversity objective.
• Assist in designing and maintaining dashboards, reports and visualisations using tools, such as Power BI.

Essential Knowledge, Experience and skills           

• Intermediate use of Microsoft Excel and data visualisation tools – ability to use Excel and data tools such as Power BI to a level where you can manipulate data effectively.
• Effective analytical and communication skills, with the ability to present complex data clearly to varied audiences using visualisation tools. Inquisitive and insight-driven, with a focus on identifying both value and weaknesses in data.
• Ability to look for ways to use technology to achieve efficient and effective results.
• Ability to identify underlying issues using data and stakeholder input. Actively seeks ways to improve services and processes.
• Ability to work independently and manage multiple projects simultaneously.

Desirable Knowledge, Experience and skills          

• Interpreting information provided to draw out actions, improvements and ensure a focus on outcomes.
• Experience of working in a support role on projects.
• Experience of taking minutes, co-ordination, and facilitation of meetings and events.

Person Specification

We are looking for someone who:

• Works well both independently and as part of a team.
• Enjoys being part of a fast-paced and rewarding work environment.
• Brings a positive, can-do attitude and a genuine enthusiasm for learning
• Enjoys using data to solve problems, working with others across the LAA and beyond.  

Assessment approach 

Application Process 

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following: 

Strengths relevant to the role

Some or all of the following Behaviours: 

• Communicating and Influencing
• communicate clearly and concisely both orally and in writing
• take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money
• interact with others in an enthusiastic way
• express ideas clearly and with respect for others
• listen to and value different ideas, views and ways of working
• respond constructively and objectively to comments and questions
• handle challenging conversations with confidence and sensitivity

Delivering at Pace

• regularly review the success of activities in the team to identify barriers to progress or challenging objectives
• identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs
• follow relevant policies, procedures and legislation to complete your work
• ensure colleagues have the correct tools and resources available to them to do their jobs
• have a positive and focused attitude to achieving outcomes, despite any setbacks
• regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary
• ensure that colleagues are supported where tasks are challenging

Making Effective Decisions

• take responsibility for making effective and fair decisions, in a timely manner
• analyse and research further information to support decisions
• talk to relevant people to get advice and information when unsure how to proceed
• explain how decisions have been reached in a clear and concise way, both verbally and in writing
• demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements

Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer. 

An exercise that assesses your ability of working with data in Excel.

Shortlisting is planned for week commencing 1st September 2025

Interviews are planned for week commencing 22nd September 2025

If you would like more information on this opportunity, please contact – Jamie Butt (Jamie.Butt@justice.gov.uk) or Amy Shortall (Amy.Shortall@justice.gov.uk)

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.