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General Information

Salary
The national salary is £41,463 - £45,276, London salary is £47,657 - £52,040. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
24-Jul-2025
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
7655

Descriptions & requirements

Job description

About us 

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

Data Analyst – User Experience and Insight  

The User Experience and Insight team ensures that our understanding of user characteristics, behaviours and needs, is researched, analysed and shared in inspiring ways to inform decision making throughout HMCTS.  You will support the development and deployment of a multi-disciplinary research and insight approach to create a comprehensive and effective view of our users.

The team lead the development of research and insight on users from all available sources (qualitative and quantitative) to inform what we know, supporting and analysing the development of new digital and operational solutions. 

This work will be a challenging role and offers a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens. You will join a team dedicated to developing your skills and career within a multi-disciplinary environment. The team currently contains expertise and leadership experience across social and market research, behavioural science, digital development, experimental/trials evaluation, operational research and data science. 

Key Responsibilities

You will work on a variety of projects that require analytical thinking and hands-on coding/programming skills to generate insights on users of our services. Examples of current projects in the team include:

Analysis of access to justice: to ensure that citizens have access to the justice they are seeking in our courts and tribunals. This work involves the analysis and modelling of service data alongside protected characteristics and geodemographic data to measure access and identify how access to justice could be improved. 

Contributing insight to drive service improvements: service teams in each jurisdiction of HMCTS regularly review data from a range of sources to better understand how they can improve and better serve citizens. There will be opportunities to contribute insight to these discussions and thus play a significant role in improving the quality of our services. 

The role presents a rare opportunity to analyse the characteristics and behaviour of a wide variety of people, at scale, to inform the development of new services and continually improve the customer experience in the operational business. The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company to vulnerable social security appellants, or the victims of crime.

You will support the development of analysis across the organisation, building relationships and collaborating with other analytical teams across the department to fill data and knowledge gaps and build on best practice.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate: 

Eligibility for the role:

We are only accepting applications from current members of the Government Operational Research Service (GORS), either on level transfer or promotion.

Essential 

  • Able to apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling,
  • Able to use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.
  • Experienced at communicating results of analysis in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

Desirable

  • Experience of collaborating with specialists from other analytical professions to provide a robust evidence base for policy and operational decisions.
  • Experience of using SQL for initial data queries.
  • Interest in learning more advanced statistical and machine learning methods.

How to apply 

Application Stage 

Please submit:

Your CV

To apply for this role, please express your interest by submitting a statement of suitability of no more than 500 words setting out evidence and examples of how you meet the person specification and key responsibilities in the job advert. 

Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).

Please answer the technical question below by providing evidence (in no more than 250 words) that demonstrates your ability to apply analytical thinking — specifically, how you identify opportunities for analysis and break down complex problems into a clear, structured approach using available data and modelling.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft Teams. During your interview, you will be assessed against the following Civil Service Success Profiles: 

  1. A 5-minute presentation on an analytical topic.

Candidates will need to prepare a 5-minute verbal presentation on an analytical project they have worked on (you can choose a topic and prepare notes prior to the interview – slides are optional) and answer follow-up questions.

2. Answer a technical question based on the following professional competency:

You will be assessed on your professional competency at interview with a focus on the ‘Knowledge and application of Operational Research (OR)’ behaviour from the GORS Technical Framework: https://www.gov.uk/government/publications/gors-technical-framework   

3. Assessment of two ‘success profiles’ Civil Service behaviours.

The civil service uses ‘success profiles’ to define the ability, experience, strengths, behaviour, and technical requirements of our roles. You will need to demonstrate the following behaviours: 

  • Communicating and influencing
  • Managing a quality service

Further information on Success Profiles and required standards for this post (SEO equivalent) can be found at: https://www.gov.uk/government/publications/success-profiles

Further details

Travel requirements

There will be a requirement to travel occasionally to London and other HMCTS sites in line with business needs. 

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

 

 

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference - 7655

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Specific membership requirements
We are only accepting applications from current members of the Government Operational Research Service (GORS), either on level transfer or promotion.
Statement of Suitability
Guidance for the Statement of Suitability
To apply for this role, please express your interest by submitting a statement of suitability of no more than 500 words setting out evidence and examples of how you meet the person specification and key responsibilities in the job advert.

Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).
Evidence of Experience
CV or Work History, Statement of Suitability
Technical
Technical Questions Application Form Question Word Limit
250
Please answer the technical question as follows by providing evidence (in no more than 250 words) that demonstrates your ability to apply analytical thinking. Specifically, how you identify opportunities for analysis and break down complex problems into a clear, structured approach using available data and modelling.

Interview stage assessments

Interview Dates
Expected Mid August onwards, subject to change.
Behaviours
Communicating and Influencing
Managing a Quality Service
Technical
Answer a technical question based on the following professional competency:

You will be assessed on your professional competency at interview with a focus on the ‘Knowledge and application of Operational Research (OR)’ behaviour from the GORS Technical Framework: https://www.gov.uk/government/publications/gors-technical-framework

Other Assessments

Which assessment methods will be used?
Presentation
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)