Job title: Senior Data Analyst

Directorate: Strategy, Analysis & Change

Workstream: Strategy and User Insight Division

______________________________________________________________________________About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

Data Analyst - User Experience and Insight

The User Experience and Insight team ensures that our understanding of user characteristics, behaviours and needs, is researched, analysed and shared in inspiring ways to inform decision making throughout HMCTS. You will support the development and deployment of a multi-disciplinary research and insight approach to create a comprehensive and effective view of our users.

The team lead the development of research and insight on users from all available sources (qualitative and quantitative) to inform what we know, supporting and analysing the development of new digital and operational solutions.

This work will be a challenging role and offers a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens. You will join a team dedicated to developing your skills and career within a multi-disciplinary environment. The team currently contains expertise and leadership experience across social and market research, behavioural science, digital development, experimental/trials evaluation, operational research and data science.

Key Responsibilities

You will work on a variety of projects that require analytical thinking and hands-on coding/programming skills to generate insights on users of our services. Examples of current projects in the team include:

• Analysis of access to justice: to ensure that citizens have access to the justice they are seeking in our courts and tribunals. This work involves the analysis and modelling of service data alongside protected characteristics and geodemographic data to measure access and identify how access to justice could be improved.

• Contributing insight to drive service improvements: service teams in each jurisdiction of HMCTS regularly review data from a range of sources to better understand how they can improve and better serve citizens. There will be opportunities to contribute insight to these discussions and thus play a significant role in improving the quality of our services.

The role presents a rare opportunity to analyse the characteristics and behaviour of a wide variety of people, at scale, to inform the development of new services and continually improve the customer experience in the operational business. The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company to vulnerable social security appellants, or the victims of crime.

You will support the development of analysis across the organisation, building relationships and collaborating with other analytical teams across the department to fill data and knowledge gaps and build on best practice.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Eligibility for the role:

• We are only accepting applications from current members of the Government Operational Research Service (GORS), either on level transfer or promotion.

Essential

• Able to apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling,

• Able to use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.

• Experienced at communicating results of analysis in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

Desirable

• Experience of collaborating with specialists from other analytical professions to provide a robust evidence base for policy and operational decisions.

• Experience of using SQL for initial data queries.

• Interest in learning more advanced statistical and machine learning methods.

How to apply

Application Stage

Please submit:

• Your CV

• To apply for this role, please express your interest by submitting a statement of suitability of no more than 500 words setting out evidence and examples of how you meet the person specification and key responsibilities in the job advert.

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Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).

• Please answer the technical question below by providing evidence (in no more than 250 words) that demonstrates your ability to apply analytical thinking — specifically, how you identify opportunities for analysis and break down complex problems into a clear, structured approach using available data and modelling.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft Teams. During your interview, you will be assessed against the following Civil Service Success Profiles:

1. A 5-minute presentation on an analytical topic.

Candidates will need to prepare a 5-minute verbal presentation on an analytical project they have worked on (you can choose a topic and prepare notes prior to the interview - slides are optional) and answer follow-up questions.

2. Answer a technical question based on the following professional competency:

You will be assessed on your professional competency at interview with a focus on the ‘Knowledge and application of Operational Research (OR)’ behaviour from the GORS Technical Framework: https://www.gov.uk/government/publications/gors-technical-framework

3. Assessment of two ‘success profiles’ Civil Service behaviours.

The civil service uses ‘success profiles’ to define the ability, experience, strengths, behaviour, and technical requirements of our roles. You will need to demonstrate the following behaviours:

• Communicating and influencing

• Managing a quality service

Further information on Success Profiles and required standards for this post (SEO equivalent) can be found at: https://www.gov.uk/government/publications/success-profiles

Further details

Travel requirements

There will be a requirement to travel occasionally to London and other HMCTS sites in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.