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General Information

Salary
The national salary range is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
07-Jul-2025
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
2
Reserve List
12 Months
Job ID
7134

Descriptions & requirements

Job description

Business Support Officer 

Location: National 

 

Closing Date: 7th July 

Interviews: w/c 28th July 

 

Grade: HEO 

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) 

 

Salary: London: £38,661- £42,019  

             National: £34,140- £37,105 

 

Working pattern: Full time, part time, Flexible working 

 

Contract Type: Permanent 

 

Vacancy number: 7134 

 

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP 

The Role 

We’re recruiting for a Business Support Officer here at Justice Digital, to be part of our warm and collaborative LAA Digital team.  

 

Introduction 

  

At Justice Digital, we have a clear vision - to develop a digitally-enabled justice system that works for users. We’re looking for talented people to help us achieve this.  

  

We’re building adaptable, effective services and making systems that are simple to use for staff and citizens. As well as doing great work, you’ll join a place that’s great to do work in, investing in you and your career through our networks and training opportunities. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued. 

  

About the Function 

The Ministry of Justice Digital and Technology team is made up of around 900 digital and technology specialists, located throughout the UK with hubs in London, Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff working within the Ministry of Justice (MoJ) who do important, even life-changing work, with citizens and legal professionals. 

  

As a function, we provide digital services, technology and support for the digital transformation of prisons, probation and wider justice system through: 

  

  • Fixing the basics, providing modern and secure technology to users across the department. 

●  Making things more efficient by providing access to justice through simpler services such as applying for legal aid online 

●  Thinking about the whole system - working with colleagues across the justice system to design and deliver services that really work for those that use them 

●  Building diverse, inclusive and brilliant teams to reflect the users that we serve 

  

About the role: 

 

Business Support Officers are part of LAA Digital’s Business Operations team and support the smooth and effective running of the unit.  

  

This is a varied role that requires a good understanding of the work and priorities of the unit. The team as a whole are responsible for managing finances, people, engagement, portfolio and contracts while optimising the efficient operation of the unit. The successful candidate will be expected to take the lead in one of a number of areas, including comms and engagement, people and workforce planning or the secretariat function which supports our Senior Management Team and governance arrangements.  

 

We’re looking for a proactive and energetic individual who can self organise and prioritise a varied and interesting workload, can communicate effectively with a range of stakeholders and can work in collaboration with the Business Operations team to ensure we meet and exceed our objectives.  

 

As well as providing administrative support to our SMT and supporting the work of the team, each Business Support Officer will lead on a specific area. These roles will lead on communications and engagement, working in collaboration with our SMT to ensure we have an engagement strategy in place and messages are effectively communicated across the department, and supporting SMT and colleagues within our portfolio team to manage our governance arrangements.  

 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 

 

 

Key Responsibilities: 

  • Support one of our Services Owners by managing their workload and priorities through comprehensive, prioritised diary management 

  • Scheduling meetings and resolving conflicting demands to enable the Service Owner to deliver on their priority areas 

  • Preparing travel arrangements, accommodation and preparation for attendance at external events, including their potential visits to other office locations, external meetings or engagements. 

  • Identifying important emails or communication that require immediate action, proactively gathering input from relevant team members. 

  • Co-ordinate the response to commissions, oversee and edit briefings and submissions for the Director/Deputy Director, liaising with other teams where necessary and ensuring we provide accurate information, on time.  

  • Collect, collate and monitor actions and other general commissions emerging from meetings. 

  • Supporting central requests for information, including Freedom of Information (FOI) and Parliamentary Questions. 

  • Delivering ad hoc projects to improve operations and the efficiency of the team. 

  • Maintain processes, systems and information/records. 

  • Building and maintaining a strong network across the function and the department. 

  • Managing our people data ensuring our workforce plan is accurate and up to date 

  • Supporting our People Single Point of Contact to ensure all procedures and policies are followed in relation to recruitment of civil servants and contractors 

  • Developing and maintaining a communications and engagement strategy for the unit 

  • Ensuring key messages from SMT and elsewhere are communicated effectively to the unit and key stakeholders 

 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits 

  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. 

  • A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms  

  • Staff have 10% time to dedicate to develop & grow 

  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service. 

  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! 

  • Wellbeing support including access to the Calm app.  

  • Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT 

  • Bike loans up to £2500 and secure bike parking (subject to availability and location) 

  • Season ticket loans, childcare vouchers and eye-care vouchers. 

  • 5 days volunteering paid leave. 

  • Some offices may have a subsidised onsite Gym. 


Person Specification 

 

Essential 

 

  • Experience of providing administrative support across a fast paced team 

  • Quickly building a sound, high level knowledge of a function or organisation 

  • Managing a wide range of issues with diplomacy and discretion  

  • Strong communication skills, both written and verbal  

  • Organising and prioritising work in an environment with high levels of change 

  • Building relationships easily with people at different levels of an organisation  

 

Willingness to be assessed against  the requirements for SC clearance 

 

 

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.   

  

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.  

   

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. 

 

How to Apply 

 

Candidates must submit CV with work history, and tell us about your expereince as it relates to the following criteria: 

 

  • Experience of providing administrative support across a fast paced team 

  • Organising and prioritising work in an environment with high levels of change 

  • Building relationships easily with people at different levels of an organisation   

 

 

 

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: 

  • Communicating & Influencing 

  • Delivering at Pace 

  • Working Together 

  • Managing a Quality Service 

  • Seeing the Big Picture 

 

 

Your application will be reviewed against the Person Specification above by a diverse panel.  

 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. 

 

 

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. 

 

A reserve list may be held for up to 12 months, from which further appointments may be made. 

Terms & Conditions 

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements. 

 

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk 

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 7134

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Behaviours
Behaviours Application Form Question Word Limit
250
Delivering at Pace
Managing a Quality Service
Experience
We will assess your experience for this role via the following methods
CV or Work History, Experience Questions
Experience Questions Application Form Question Word Limit
250
Evidence of Experience
CV or Work History, Experience Questions

Interview stage assessments

Interview Dates
Expected w/c 28th July
Behaviours
Delivering at Pace
Managing a Quality Service
Experience
Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here.
We will assess your experience for this role via the following methods
Experience Questions
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Security Clearance (SC)