Business Support Officer
Location: National
Closing Date: 5th July
Interviews: w/c 28th July
Grade: HEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £38,661- £42,019
National: £34,140- £37,105
Working pattern: Full time, part time, Flexible working
Contract Type: Permanent
Vacancy number: 7134
*We offer a hybrid working model, allowing for a balance between remote work and
time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Business Support Officer here at Justice Digital, to be part of
our warm and collaborative LAA Digital team.
Introduction
At Justice Digital, we have a clear vision - to develop a digitally-enabled justice
system that works for users. We’re looking for talented people to help us achieve
this.
We’re building adaptable, effective services and making systems that are simple to
use for staff and citizens. As well as doing great work, you’ll join a place that’s great
to do work in, investing in you and your career through our networks and training
opportunities. On top of that, you’ll find flexible working, an inclusive culture and a
place where your opinion is valued.
About the Function
The Ministry of Justice Digital and Technology team is made up of around 900 digital
and technology specialists, located throughout the UK with hubs in London,
Sheffield, Nottingham, Birmingham and Glasgow. We support the 80,000 staff
working within the Ministry of Justice (MoJ) who do important, even life-changing
work, with citizens and legal professionals.
As a function, we provide digital services, technology and support for the digital
transformation of prisons, probation and wider justice system through:
● Fixing the basics, providing modern and secure technology to users across
the department.
● Making things more efficient by providing access to justice through simpler
services such as applying for legal aid online
● Thinking about the whole system - working with colleagues across the justice
system to design and deliver services that really work for those that use them
● Building diverse, inclusive and brilliant teams to reflect the users that we serve
About the role:
Business Support Officers are part of LAA Digital’s Business Operations team and
support the smooth and effective running of the unit.
This is a varied role that requires a good understanding of the work and priorities of
the unit. The team as a whole are responsible for managing finances, people,
engagement, portfolio and contracts while optimising the efficient operation of the
unit. The successful candidate will be expected to take the lead in one of a number
of areas, including comms and engagement, people and workforce planning or the
secretariat function which supports our Senior Management Team and governance
arrangements.
We’re looking for a proactive and energetic individual who can self organise and
prioritise a varied and interesting workload, can communicate effectively with a range
of stakeholders and can work in collaboration with the Business Operations team to
ensure we meet and exceed our objectives.
As well as providing administrative support to our SMT and supporting the work of
the team, each Business Support Officer will lead on a specific area. These roles will
lead on communications and engagement, working in collaboration with our SMT to
ensure we have an engagement strategy in place and messages are effectively
communicated across the department, and supporting SMT and colleagues within
our portfolio team to manage our governance arrangements.
To help picture your life at MoJ Justice Digital please take a look at our blog and our
Digital and Technology strategy 2025
Key Responsibilities:
● Support one of our Services Owners by managing their workload and
priorities through comprehensive, prioritised diary management
● Scheduling meetings and resolving conflicting demands to enable the Service
Owner to deliver on their priority areas
● Preparing travel arrangements, accommodation and preparation for
attendance at external events, including their potential visits to other office
locations, external meetings or engagements.
● Identifying important emails or communication that require immediate action,
proactively gathering input from relevant team members.
● Co-ordinate the response to commissions, oversee and edit briefings and
submissions for the Director/Deputy Director, liaising with other teams where
necessary and ensuring we provide accurate information, on time.
● Collect, collate and monitor actions and other general commissions emerging
from meetings.
● Supporting central requests for information, including Freedom of Information
(FOI) and Parliamentary Questions.
● Delivering ad hoc projects to improve operations and the efficiency of the
team.
● Maintain processes, systems and information/records.
● Building and maintaining a strong network across the function and the
department.
● Managing our people data ensuring our workforce plan is accurate and up to
date
● Supporting our People Single Point of Contact to ensure all procedures and
policies are followed in relation to recruitment of civil servants and contractors
● Developing and maintaining a communications and engagement strategy for
the unit
● Ensuring key messages from SMT and elsewhere are communicated
effectively to the unit and key stakeholders
If this feels like an exciting challenge, something you are enthusiastic about, and
want to join our team please read on and apply!
Benefits
● 37 hours per week and flexible working options including working from home,
working part-time, job sharing, or working compressed hours.
● A £1k per person learning budget is in place to support all our people, with
access to best in class conferences and seminars, accreditation with
professional bodies, fully funded vocational programmes and e-learning
platforms
● Staff have 10% time to dedicate to develop & grow
● Generous civil service pension based on defined benefit scheme, with
employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
● 25 days leave (plus bank holidays) and 1 privilege day usually taken around
the Kings’ birthday. 5 additional days of leave once you have reached 5 years
of service.
● Compassionate maternity, adoption, and shared parental leave policies, with
up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks
further leave. And maternity support/paternity leave at full pay for 2 weeks,
too!
● Wellbeing support including access to the Calm app.
● Nurturing professional and interpersonal networks including those for Carers
& Childcare, Gender Equality, PROUD and SPIRIT
● Bike loans up to £2500 and secure bike parking (subject to availability and
location)
● Season ticket loans, childcare vouchers and eye-care vouchers.
● 5 days volunteering paid leave.
● Some offices may have a subsidised onsite Gym.
Person Specification
Essential
● Experience of providing administrative support across a fast paced team
● Quickly building a sound, high level knowledge of a function or organisation
● Managing a wide range of issues with diplomacy and discretion
● Strong communication skills, both written and verbal
● Organising and prioritising work in an environment with high levels of change
● Building relationships easily with people at different levels of an organisation
Willingness to be assessed against the requirements for SC clearance
We welcome the unique contribution diverse applicants bring and do not discriminate
based on culture, ethnicity, race, nationality or national origin, age, sex, gender
identity or expression, religion or belief, disability status, sexual orientation,
educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here
about how we celebrate diversity and an inclusive culture in our workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is
found. To learn more please see the Civil Service People Plan and the Civil Service
D&I Strategy.
How to Apply
Candidates must submit CV with work history, and tell us about your expereince as
it relates to the following criteria:
- Experience of providing administrative support across a fast paced team
- Organising and prioritising work in an environment with high levels of change
- Building relationships easily with people at different levels of an organisation
In Justice Digital, we recruit using a combination of the Government Digital and
Data Profession Capability and Success Profiles Frameworks. We will assess
your Experience, Technical Skills and the following Behaviours during the
assessment process:
● Communicating & Influencing
● Delivering at Pace
● Working Together
● Managing a Quality Service
● Seeing the Big Picture
Your application will be reviewed against the Person Specification above by a
diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-
hour panel interview held via video conference.
Should you be unsuccessful in the role that you have applied for but demonstrate the
capability for a role at a lower level, we reserve the right to discuss this opportunity
with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may
be made.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide
further information related to the role and salary arrangements.
If you have any questions, please feel free to contact
digitalanddatarecruitment@justice.gov.uk