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General Information

Salary
The national salary range is £56,532 - £64,048, London salary range is £61,201 - £69,338. Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
External
Location
National
Region
National
Closing Date
30-May-2025
Post Type
Permanent
Civil Service Grade
Grade 7
Number of jobs available
4
Reserve List
12 Months
Job ID
5760

Descriptions & requirements

Job description
Job role: Transformation Lead 

Business: Service Strategy and Transformation 

Location: National  

Job grade: G7 

Contract type: Permanent 

Number of hires: 4 [reserve list will be held and we may offer near miss candidates SEO roles]

Organisation Overview

The Ministry of Justice (MoJ) is the largest government department and serves the public by upholding the rule of law and by delivering an efficient, fair, timely and effective justice system in which the public has confidence.   

The MoJ works together and with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings; to criminal justice, prison and probation services we work to ensure that sentences are served and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.   

This role sits within the Service Strategy & Transformation (SS&T) directorate. We are responsible for:
  • Working across the Service Transformation Group (with Justice Digital, the Legal Aid Agency, Office of the Public Guardian and the Criminal Injuries Compensation Authority), to drive collaboration on transformation plans.
  • Identifying cross-cutting transformation opportunities across the Ministry of Justice that can enable cutting-edge user experience, efficiencies and delivery of policy goals using digital, data and technology.
  • Baselining and supporting performance and prioritisation across the Service Transformation Group.
  • Bringing together all areas of the Group to collectively create a clear and compelling narrative for delivery over the next 3-5 years.
  • Engaging across the Ministry of Justice and its agencies to gain buy-in and support for our initiatives.
  • Supporting the Director General for Service Transformation with strategic and analytical activity.
  • Modelling and codifying new ways of working, including rapid prototyping and cross-functional delivery teams

Team Overview

We are looking for an experienced individual to join the SS&T Transformation Team as Transformation Lead. In this role you will deliver ExCo transformation priority projects by driving key workstreams and coordinating across a multi-functional team to support delivery. An example project may be running an end-to-end pilot to design digitally-enabled solutions to some of the most difficult problems. You will set the tone and methodology to drive at transformative change, both in terms of results (i.e., better outcomes for those using Justice services) and in ways of working (i.e., a truly cross-functional approach, centred on the creation of end-to-end journeys).   

You will need to be organised and effective at managing complex projects that are high priority for senior leadership. You need experience of understanding and managing a complex stakeholder picture, with the ability to explain, influence and coach a senior and expert audience.   

As a representative of the SS&T Directorate, excellent communication skills and the ability to remain calm and reliable under pressure are also essential. Directorate staff are both London and nationally based with a flexible working arrangement to suit the needs of the business, which brings an added dimension to developing relationship management skills. The role will provide an excellent opportunity to work at the heart of MoJ in a vibrant environment, learning how the SS&T Directorate operates within MoJ as well as the wider Civil Service.  

Ways of Working

At the MoJ we believe and promote alternative ways of working, this role is available as:
  • Full-time
  • Flexible working arrangements between base locations, MoJ Hubs and home.
Our staff, who have a HQ building as their base location, are expected to work in an office at least 2 days per week.   

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity  

Duties and Responsibilities

Play a leading role in the delivery of the Ministry of Justice ExCo’s transformation priorities. This will involve working cross-functionally with colleagues to deliver end-to-end service transformation.
  • Lead teams to deliver using agile, iterative methodologies and delivering value through continuous discovery and development.
  • Developing and modelling new ways of working including rapid prototyping and cross-functional delivery
  • Work across functions and foster collaboration by coaching teams on working together effectively.
  • Develop and manage project plans that are flexible and adaptable to evolving business needs, ensuring timely delivery of transformation initiatives.
  • Engage and communicate with stakeholders at all levels, including senior leadership, articulating the purpose and progress of service improvements.
  • Perform cost-benefit analysis and provide data-driven insights on the financial and operational impact of service improvements and new solutions.
  • Drive change management efforts to embed service transformation within the organisation and promote a culture of continuous improvement.
  • Ensure appropriate governance and escalation routes are managed in an effective way for a fast-paced transformation.
  • Line manage Transformation Advisors, as well as managing cross-functional teams on a project basis.
To note the above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks that may be expected within the scope and grading of the post.  

Skills and Qualifications

Essential Criteria

  • Experience leading complex projects / workstreams at pace,
  • Proven ability to work closely with cross-functional colleagues and key internal/external stakeholders to deliver strategic objectives and maintain strong relationships.
  • Strong verbal and written communication skills, with the ability to effectively convey key messages to various audiences, including senior officials.
  • Understanding of digital ways of working.
  • Ability to produce and/or assess analysis of financial impact, including cost and benefits, of solutions.
  • Comfortable working in a change environment, with the ability to create clarity and set direction in an uncertain picture and adjust as new information emerges.
  • Ability to think of, research, and apply new ideas, encouraging innovation from others, and experimenting with new approaches.
  • Ability to manage multiple deadlines while balancing competing demands and delivering on challenging objectives.
  • Demonstrated ability to bring people together, incorporate feedback, and foster a collaborative environment.
  • Experience of confidence in working with multidisciplinary teams to define and achieve objectives.
  • Understanding of digital and transformation ways of working.

Application Process

This recruitment will follow the Civil Service Success Profile process.   

You will be asked to provide a CV in order to assess any demonstrable experience, career history and achievements that are relevant to the role. 

You will also be asked to upload a Statement of Suitability of no more than 250 words. Please outline how you consider your knowledge, skills and behaviours providing evidence of your suitability for the role and how you meet the essential criteria set out in the job description.

Successful applicants will then be invited to a screening call initially via email by PeopleScout (recruitment agency).   

This will be followed by a sift and interview hosted by the Service Strategy and Transformation team, testing both behaviours and strengths.

Candidates who are considered near miss may be offered a role at a lower grade.  

Interview Process

Interviews are expected to take place in May and will be carried out remotely. During the Panel interview, we will be assessing you on Behaviours and Strengths from the Civil Service (CS) Success Profiles Framework. The Behaviours assessed at interview will be:
  • Changing and improving
  • Communicating and Influencing
  • Delivering at Pace
  There is 1 interview stage for this vacancy.   

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment.

  For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5760

HMPPS:

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 5760

Application form stage assessments

Behaviours
Behaviours Application Form Question Word Limit
250
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
To be confirmed
Behaviours
Changing and Improving
Communicating and Influencing
Delivering at Pace
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
DBS Standard