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General Information

Salary
The national salary range is £56,532 - £64,048, London salary range is £61,201 - £69,338. Your salary will be dependent on your base location
Working Pattern
Full Time, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
29-Apr-2025
Post Type
Permanent
Civil Service Grade
Grade 7
Number of jobs available
1
Reserve List
12 Months
Job ID
4975

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band:  Grade 7 

Job Title:  Principal Delivery Manager

Location: London / National Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDDT we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Delivery Manager job role, at Senior Delivery Manager level, but carries the title Principal Delivery Manager in DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

Our Principal Delivery Managers are our agile leads and have experience working with senior leaders, stakeholders and third parties to drive agile transformations at an organisational level. They are part of digital leadership teams driving cultural and procedural change and embedding agile approaches and ways of working. With strong backgrounds as a Scrum Master or Agile Coach (or similar roles) they are focused on delivery, while supporting the creation of self-organising and high performing teams. Your CV should demonstrate your ability and experience driving agile delivery/transformations, through a solid coaching background.

As Principal Delivery Manager you will deliver end to end projects including owning service delivery for a significant function or product. You will be working closely with cross functional product teams to build delivery roadmaps. You will also be responsible for building and maintaining teams, ensuring they are motivated, collaborating and working well; identifying obstacles and helping the team to overcome them. You will have the ability to focus the team on what is most important to the delivery of products and services and encourage and facilitate continuous improvement of the delivery team.

You will have a strong digital delivery background and enjoy working in a delivery focused, agile environment with multidisciplinary teams. You will also be accountable for effective delivery of complex, high-risk products and services and have strong interpersonal and communication skills, able to engage senior stakeholders. You'll have a depth and breadth of experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.

Key Responsibilities:

Setting Direction

  • Lead by example and demonstrate the right behaviours
  • Deal with conflict and helps establish a culture that allows for constructive criticism
  • Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement
  • Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third party sub-contractors utilising effective and appropriate governance mechanisms
  • Manage complex team dynamics between external and internal stakeholder
  • Own the creation of the business case for complex projects and co-ordinate activities across stakeholder groups
  • Iterate the business case throughout the lifecycle of the project

Agile and Lean Practices

  • Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
  • Ability to adapt and reflect, are resilient and can see outside of the process
  • Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Bridging Gap between Tech & Non-Tech

  • Able to listen to the needs of the technical and business stakeholders and interpret between them
  • Is proactive and reactive to all communication

Lifecycle Perspective

  • Will recognise the appropriate deliverables and the right people to meet these
  • Works with other agile delivery operations throughout the product lifecycle

Relationship Management

  • Influences stakeholders and manages relationships effectively
  • Facilitates and delivers the business outcomes

Digital Perspective

  • Can apply a digital understanding to their work
  • Is able to identify and implement solutions for assisted digital

Commercial Management

  • Able to take responsibility for complex relationships with contracted suppliers
  • Will work with key stakeholers to negotiate with contracted suppliers and get good value out of contracts and suppliers

Essential Skills & Experience:

  • Previous experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this role
  • Have been accountable for successful delivery of a project or workstream
  • Ability and experience driving agile delivery and transformations, through a solid coaching background
  • Prior team management experience having operated as a team leader managing and supporting the work of junior grades
  • Ability to work with technical and business stakeholders to drive out needs and interpret between them
  • The capability to be responsible for deciding direction and methodology
  • Excellent facilitation and stakeholder engagement skills
  • Used your knowledge to give expert advice to more senior grades

Person specification:

  • You will be resilient and used to dealing with difficult and complex situations
  • Have experience of managing potential conflict to resolution being aware of individual needs
  • Regularly used creative thought to develop possible courses of action
  • Evaluated risks and made judgements on the most appropriate solutions
  • Experience of problem solving and working with others to deliver at pace
  • Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas
  • Contributed significantly to the achievement of policy or business objectives

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  •  Experience – As demonstrated in your application form.
  • GDDT Assessment – During the interview, you will be assessed against the GDD framework
  • GDD Skill 1 - Agile and Lean Practices
  • GDD Skill 2 - Life Cycle Management
  • GDD Skill 3 - Planning
  • GDD Skill 4 - Team Dynamics and Collaboration
  • Behaviours - You will be required to provide evidence of the following key behaviours at Grade 7 Level.
  • Communication and Influencing
  • Leadership
  • Delivering At Pace
  • Changing and improving
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 4975

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 4975

Allowance
Roles will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profile Frameworks.  Using GDD we will then determine if you will be paid an additional allowance on top of your basic salary

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews expected w/c 26/05/25, but this could be subject to change
Behaviours
Communicating and Influencing
Leadership
Delivering at Pace
Changing and Improving
Technical
GDD Skill 1 - Agile and Lean Practices
GDD Skill 2 - Life Cycle Management
GDD Skill 3 - Planning
GDD Skill 4 - Team Dynamics and Collaboration
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)