HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band: Grade 7

Job Title: Principal Delivery Manager

Location: London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future

Term: Permanent

Interview: Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDDT we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and

Delivery Job Family, is a Delivery Manager job role, at Senior Delivery Manager level, but carries the title Principal Delivery Manager in DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

Our Principal Delivery Managers are our agile leads and have experience working with senior leaders, stakeholders and third parties to drive agile transformations at an organisational level. They are part of digital leadership teams driving cultural and procedural change and embedding agile approaches and ways of working. With strong backgrounds as a Scrum Master or Agile Coach (or similar roles) they are focused on delivery, while supporting the creation of self-organising and high performing teams. Your CV should demonstrate your ability and experience driving agile delivery/transformations, through a solid coaching background.

As Principal Delivery Manager you will deliver end to end projects including owning service delivery for a significant function or product. You will be working closely with cross functional product teams to build delivery roadmaps. You will also be responsible for building and maintaining teams, ensuring they are motivated, collaborating and working well; identifying obstacles and helping the team to overcome them. You will have the ability to focus the team on what is most important to the delivery of products and services and encourage and facilitate continuous improvement of the delivery team.

You will have a strong digital delivery background and enjoy working in a delivery focused, agile environment with multidisciplinary teams. You will also be accountable for effective delivery of complex, high-risk products and services and have strong interpersonal and communication skills, able to engage senior stakeholders. You'll have a depth and breadth of experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.

Key Responsibilities:

Setting Direction

• Lead by example and demonstrate the right behaviours

• Deal with conflict and helps establish a culture that allows for constructive criticism

• Develop and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement

• Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third party sub-contractors utilising effective and appropriate governance mechanisms

• Manage complex team dynamics between external and internal stakeholder

• Own the creation of the business case for complex projects and co-ordinate activities across stakeholder groups

• Iterate the business case throughout the lifecycle of the project

Agile and Lean Practices

• Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes

• Ability to adapt and reflect, are resilient and can see outside of the process

• Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)

Bridging Gap between Tech & Non-Tech

• Able to listen to the needs of the technical and business stakeholders and interpret between them

• Is proactive and reactive to all communication

Lifecycle Perspective

• Will recognise the appropriate deliverables and the right people to meet these

• Works with other agile delivery operations throughout the product lifecycle

Relationship Management

• Influences stakeholders and manages relationships effectively

• Facilitates and delivers the business outcomes

Digital Perspective

• Can apply a digital understanding to their work

• Is able to identify and implement solutions for assisted digital

Commercial Management

• Able to take responsibility for complex relationships with contracted suppliers

• Will work with key stakeholers to negotiate with contracted suppliers and get good value out of contracts and suppliers

Essential Skills & Experience:

• Previous experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this role

• Have been accountable for successful delivery of a project or workstream

• Ability and experience driving agile delivery and transformations, through a solid coaching background

• Prior team management experience having operated as a team leader managing and supporting the work of junior grades

• Ability to work with technical and business stakeholders to drive out needs and interpret between them

• The capability to be responsible for deciding direction and methodology

• Excellent facilitation and stakeholder engagement skills

• Used your knowledge to give expert advice to more senior grades

Person specification:

• You will be resilient and used to dealing with difficult and complex situations

• Have experience of managing potential conflict to resolution being aware of individual needs

• Regularly used creative thought to develop possible courses of action

• Evaluated risks and made judgements on the most appropriate solutions

• Experience of problem solving and working with others to deliver at pace

• Have acted independently on day-to-day issues and taken a strategic view on operational or policy areas

• Contributed significantly to the achievement of policy or business objectives

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

• Experience - As demonstrated in your application form.

• GDDT Assessment - During the interview, you will be assessed against the GDD framework

• GDD Skill 1 - Agile and Lean Practices

• GDD Skill 2 - Life Cycle Management

• GDD Skill 3 - Planning

• GDD Skill 4 - Team Dynamics and Collaboration

• Behaviours - You will be required to provide evidence of the following key behaviours at Grade 7 Level.

• Communication and Influencing

• Leadership

• Delivering At Pace

• Changing and improving