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General Information

Salary
£28,312 - £30,011
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
Cardiff
Region
Wales
Closing Date
02-May-2025
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Reserve List
12 Months
Job ID
4892

Descriptions & requirements

Job description

HM Court and Tribunals Service (HMCTS) is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales (E&W)

The courts and tribunals in E&W continue to invest. enabling HMCTS, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves.

Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody.  The organisation is continuously adopting new or better ways of working to ensure it focuses on just that which is essential.

EO staff will need to display a commitment to several key principles: Continuous change, managing uncertainty and improving performance. All those appointed to roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful.  As a leader within HMCTS the jobholder will have responsibility for managing staff and will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.  The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

Support the Head of the Judicial Liaison and the Judicial Liaison Manager in ensuring the business needs of the region are met through the successful & efficient deployment of judicial resources. The post holder is part of a small team responsible for effective planning and management of the judicial resources across the Region and will provide a single point of contact for the judiciary across their Region and will be key in ensuring effective communication with the judiciary at Cluster level.

Key responsibilities

Operations

  • Ensure the Circuit & District Judge itinerary is prepared and agreed by the Senior Judiciary and Clusters which maximises the utilisation of resources and is maintained throughout the year.
  • Provide effective day to day liaison with the judiciary and operations across the Region including advising on any changes to sitting patterns to improve performance.
  • Oversee the day to day operation of the National Court Fee Paid Judicial Pool and all associated work
  • Act as single point of contact for internal and external customers on judicial resource/sitting day information/enquiries for a Cluster.
  • Oversee booking of all part-time judiciary, ensuring best use of resources.
  • Support the Judicial Liaison Manager on judicial issues including but not restricted to:

  • Liaison Officer role for judicial harassment protocol
  • Liaison Officer role for judicial database
  • Work shadowing applications
  • Judicial assistance to the JAC
  • Salaried part-time working
  • Appointment of judicial leadership & extra-curricular posts
  • Overseeing the National and Virtual team bookings

  • Identify and promote the sharing of good practice across the Region.
  • Allocate & supervise judicial workload on a daily basis, through a TIB.
  • Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
  • Manage resources to ensure excellent customer service to all stakeholders, judiciary and management.
  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Judicial Liaison Manager.
  • To provide written and verbal advice to queries from staff and HMCTS users.
  • Contribute to the delivery of operational, performance and service standard targets.
  • Provide statistical data for the management team and judiciary.
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
  • Deputise for the Judicial Liaison Manager as necessary.
  • Deal with customers and complaints and address root causes of complaints.
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation
  • Apply CI principles, tools and techniques to working practices to improve efficiency of operations.

Administration

  • Devise and maintain administration and operational processes and systems, including data quality assurance, data management and filing.
  • Undertake specific project work and background research to inform development work and aid good decision making.
  • Maintain robust, timely and accurate management information relating to:

  • Judicial sittings and itineraries
  • Non-sitting days
  • Judicial training
  • Official business
  • National and Virtual Fee Paid Judicial Pool
  • Maintaining accurate records on the Regional Judicial Database
  • Provide timely and accurate information on sitting days to assist in bids & forecasting for the Circuit Bench and District Bench.
  • Monitor and report on delayed judgments.
  • Process financial documentation and manage accounts and budgets as required.

Drafting

  • Assist the Judicial Liaison Manager with the production of briefing documentation and other papers

Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations

  • Effectively communicate with a range of internal and external stakeholders including court and tribunal staff, Judiciary, court and tribunal end users on all resource issues to highlight potential challenges.
  • Work with the Presiding Judges or their representatives.
  • Deal professionally with a range of internal and external customers, suppliers, contractors and external service providers.

Accountability

  • Reports to the Judicial Liaison Manager within the Regional Support Unit

Line management

  • There is an expectation to manage approximately four members of staff

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. 

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

Based within the Regional Support Unit based at Cardiff Magistrates’ Court. The post holder may be expected to work flexibly at other locations to meet operational needs.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference - 4892

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Making Effective Decisions
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please explain why you are suitable for this role referring to the person specification in the job advert. Please provide examples of your skills and experience.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
To be confirmed.
Behaviours
Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)