Proud to serve. Proud to keep justice going.

HM Court and Tribunals Service (HMCTS) is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales (E&W).

The courts and tribunals in E&W continue to invest. enabling HMCTS, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves.

Consequently, there are high expectations of all staff regardless of the job they do, and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure it focuses on just that which is essential.

EO staff will need to display a commitment to several key principles: Continuous change, managing uncertainty and improving performance. All those appointed to roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader within HMCTS the jobholder will have responsibility for managing staff and will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

Support the Head of the Judicial Liaison and the Judicial Liaison Manager in ensuring the business needs of the region are met through the successful & efficient deployment of judicial resources. The post holder is part of a small team responsible for effective planning and management of the judicial resources across the Region and will provide a single point of contact for the judiciary across their Region and will be key in ensuring effective communication with the judiciary at Cluster level.

Key responsibilities

Operations	Ensure the Circuit & District Judge itinerary is prepared and agreed by the Senior Judiciary and Clusters which maximises the utilisation of resources and is maintained throughout the year. Provide effective day to day liaison with the judiciary and operations across the Region including advising on any changes to sitting patterns to improve performance. Oversee the day to day operation of the National Court Fee Paid Judicial Pool and all associated work. Act as single point of contact for internal and external customers on judicial resource/sitting day information/enquiries for a Cluster. Oversee booking of all part-time judiciary, ensuring best use of resources. Support the Judicial Liaison Manager on judicial issues including but not restricted to: Liaison Officer role for judicial harassment protocol Liaison Officer role for judicial database Work shadowing applications Judicial assistance to the JAC Salaried part-time working Appointment of judicial leadership & extra-curricular posts Overseeing the National and Virtual team bookings Identify and promote the sharing of good practice across the Region. Allocate & supervise judicial workload on a daily basis, through a TIB. Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems. Manage resources to ensure excellent customer service to all stakeholders, judiciary and management. Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Judicial Liaison Manager. To provide written and verbal advice to queries from staff and HMCTS users. Contribute to the delivery of operational, performance and service standard targets. Provide statistical data for the management team and judiciary. Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy. Deputise for the Judicial Liaison Manager as necessary. Deal with customers and complaints and address root causes of complaints. Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation Apply CI principles, tools and techniques to working practices to improve efficiency of operations.
Administration	Devise and maintain administration and operational processes and systems, including data quality assurance, data management and filing. Undertake specific project work and background research to inform development work and aid good decision making. Maintain robust, timely and accurate management information relating to: Judicial sittings and itineraries Non-sitting days Judicial training Official business National and Virtual Fee Paid Judicial Pool Maintaining accurate records on the Regional Judicial Database Provide timely and accurate information on sitting days to assist in bids & forecasting for the Circuit Bench and District Bench. Monitor and report on delayed judgments. Process financial documentation and manage accounts and budgets as required.
Drafting	Assist the Judicial Liaison Manager with the production of briefing documentation and other papers
Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations	Effectively communicate with a range of internal and external stakeholders including court and tribunal staff, Judiciary, court and tribunal end users on all resource issues to highlight potential challenges. Work with the Presiding Judges or their representatives. Deal professionally with a range of internal and external customers, suppliers, contractors and external service providers.
Accountability	Reports to the Judicial Liaison Manager within the Regional Support Unit
Line management	There is an expectation to manage approximately four members of staff.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. 

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

Based within the Regional Support Unit based at Cardiff Magistrates’ Court. The post holder may be expected to work flexibly at other locations to meet operational needs.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

Face-to-face roles in HMCTS for example a court usher
Contact Centre roles in HMCTS for example call centre advisers
Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.