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General Information

Salary
£29,303 - £31,061
Working Pattern
Full Time
Vacancy Approach
External
Location
Swansea
Region
Wales
Closing Date
12-Aug-2026
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
1
Reserve List
12 Months
Job ID
20485

Descriptions & requirements

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England, Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. 

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success.  We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be based at Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea SA1 1SP.  Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.  As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.

Please refer to the role profile attachment for to understand more about this key leadership position.

Essential knowledge, skills and experience

  • Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
  • Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
  • Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
  • Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
  • Confident in analysing data to make informed decisions to improve and maintain performance.  
  • Ability to use IT and learn new systems.

Your development

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability &

Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week Monday - Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

This is a business-critical role requiring full time hours.

The successful candidate will undergo - Fire and Incident Control Officer training (FICO) and on occasion be Senior Person on Site (SPOS)

Building Champion training will also be given and the successful candidate may have to assist with these duties.

Skilled Worker Visa  

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Mae ein Harweinwyr Tîm yn chwarae rôl hanfodol i helpu i sicrhau cyfiawnder a bydd y rôl hon yn eich galluogi i ddangos a datblygu eich sgiliau arweinyddiaeth. Byddwch chi’n gyfrifol am sicrhau bod eich tîm yn cyflawni amcanion busnes drwy ddarparu cefnogaeth weinyddol a gwasanaeth cwsmer ardderchog i ddefnyddwyr gwasanaeth, y farnwriaeth a rheolwyr.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am  weinyddu Llysoedd  troseddol, sifil a theulu a Thribiwnlysoedd yng Nghymru a Lloegr yn ogystal â'r tribiwnlysoedd unedig gwarchodedig ar draws y Deyrnas Unedig. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cael mynediad at gyfiawnder a allai newid bywydau.  Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder. 

Ynglŷn â'ch rôl

Mae rôl y rheolwr yn ganolog i weithrediadau GLlTEF, ac mae wedi'i siapio gan Safonau Rheoli Llinell y Gwasanaeth Sifil. Mae'n rhoi llawer o foddhad, yn heriol ac yn hanfodol i'n llwyddiant.  Rydym yn chwilio am reolwyr sy'n gallu gyrru perfformiad cadarn, rheoli presenoldeb yn effeithiol a chefnogi gwobrwyo a chydnabod.

Byyddwch wedi’ch lleoli yng Nghanolfan Cyfiawnder Sifil Abertawe, Tŷ Caravella, Cei’r Gorllewin, Parêd y Cei, Abertawe SA1 1SP..  Gan arwain eich tîm, byddwch yn darparu gwasanaeth rhagorol i'n holl ddefnyddwyr, gan gyflawni yn eich maes gwaith yn erbyn blaenoriaethau lleol, rhanbarthol a chenedlaethol.    Fel Arweinydd Tîm effeithiol, rydych yn cydnabod pwysigrwydd lles cyffredinol y tîm ac yn gallu eu cymell i lwyddo; gan greu teimlad o bwrpas, cydnabod llwyddiannau a rheoli perfformiad i gyflawni canlyniadau a deilliannau busnes.   Byddwch yn gallu datblygu perthnasoedd gwaith effeithiol gyda rhanddeiliaid allweddol, gan gynnwys y farnwriaeth.  

Cyfeiriwch at yr atodiad proffil rôl i ddeall mwy am y swydd arweinyddiaeth allweddol hon.

Gwybodaeth, sgiliau a phrofiad hanfodol

  • Gallu arwain a datblygu eraill i gael y sgiliau, yr hyder a'r profiad i ffynnu yn eu rôl.
  • Sgiliau trefnu cadarn i flaenoriaethu, cynllunio, dyrannu a rheoli gwaith i ddarparu gwasanaeth rhagorol.
  • Sgiliau cyfathrebu ardderchog. Gallu sefydlu a chynnal perthnasoedd y gellir ymddiried ynddynt gydag ystod eang o rhanddeiliaid mewnol ac allanol.  
  • Gallu rheoli sefyllfaoedd anodd a heriol a datrys problemau'n gyflym ac yn broffesiynol.
  • Yn hyderus yn dadansoddi data i wneud penderfyniadau hysbys i wella a chynnal perfformiad.   
  • Gallu defnyddio TG a dysgu systemau newydd. 

Eich datblygiad

Bydd ein cynnig Datblygu Arweinyddiaeth GLlTEF yn magu eich hyder a'ch galluedd fel arweinydd. O sesiynau dysgu byrion i weithdai rhyngweithiol, i fewnwelediadau manylach trwy ein fframwaith Atebolrwydd a Gwneud Penderfyniadau, byddwn yn rhoi'r sgiliau i chi arwain gydag effaith, ysbrydoli eich timau, a sbarduno perfformiad ledled y sefydliad. 

Os oes gennych chi ddiddordeb mewn datblygu eich gyrfa mewn swydd gyda phwrpas go iawn, ymgeisiwch heddiw.

Ynglŷn â'n buddion

Rydym yn gwobrwyo ein pobl am eu gwaith caled ac ymrwymiad.  Mae gennym nifer o bolisïau gwaith hyblyg ac ystyriol o deuluoedd a fydd yn eich helpu i gyflawni cydbwysedd rhwng bywyd a gwaith.  Yn ogystal, rydym yn cynnig ystod o fuddion i weithwyr sy'n cynnwys gwyliau hael, cynllun pensiwn cyfrannol cystadleuol, buddion gofal plant, tocyn tymor a benthyciadau i brynu beics.

Rhagor o fanylion:

Bydd disgwyl i recriwtiaid newydd i'r Gwasanaeth Sifil sy’n ymuno â’r Weinyddiaeth Gyfiawnder gychwyn ar waelod y band cyflog.

Yn y swyddi gweithredol hyn byddwch yn delio’n uniongyrchol â chwsmeriaid, ac felly bydd yn ofynnol i ymgeiswyr llwyddiannus fod wedi’u lleoli yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos Dydd Llun i Ddydd Gwener.  Mae GLlTEF yn croesawu patrymau gweithio rhan-amser, hyblyg a rhannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac y cytunir arnynt cyn ichi gael eich penodi. Bydd pob cais ar gyfer patrymau gwaith rhan-amser, hyblyg a rhannu swydd yn cael eu hystyried yn unol â Pholisi Gweithio Hyblyg y Weinyddiaeth Gyfiawnder.

Mae hon yn rôl hanfodol i’r busnes sy’n gofyn am weithio oriau llawn amser.

Bydd yr ymgeisydd llwyddiannus yn mynd drwy hyfforddiant Swyddog Rheoli Tân a Digwyddiadau (FICO) ac, ar adegau, yn gweithredu fel Uwch Berson ar y Safle (SPOS).

Bydd hyfforddiant Hyrwyddwr Adeilad (Building Champion) hefyd yn cael ei ddarparu, ac efallai y bydd angen i’r ymgeisydd llwyddiannus gynorthwyo gyda’r dyletswyddau hyn.

Fisa Gweithiwr Medrus

O 22 Gorffennaf 2025, cynyddodd y Llywodraeth y trothwy cyflog a'r lefel sgiliau ar gyfer fisâu Gweithwyr Medrus.  Nid yw'r rôl hon yn bodloni'r meini prawf cymhwysedd ar gyfer nawdd yn unol â'r rheolau mewnfudo cyfredol os ydych chi eisiau gwneud cais am Fisa Gweithiwr Medrus am y tro cyntaf.  Ni all yr adran ystyried eich noddi ar gyfer y rôl hon ond bai eich bod wedi dal Fisa Gweithiwr Medrus yn barhaus cyn 22 Gorffennaf 2025. Os ydych wedi dal fisa Gweithiwr Medrus yn barhaus, codwch hyn yn eich gwiriadau fetio a bydd cymhwysedd yn cael ei asesu yn unol â'r rheolau mewnfudo a'r darpariaethau pontio sydd mewn lle.

Os ydych yn gwneud cais am y rôl hon ac nad ydych yn bodloni’r meini prawf cymhwysedd newydd ar gyfer nawdd (neu'r darpariaethau trosiannol), bydd angen i chi ystyried eich opsiynau ar gyfer cael a/neu gynnal eich hawl i weithio yn y DU yng ngoleuni’r newidiadau hyn. Rhaid i ymgeiswyr llwyddiannus sicrhau bod ganddynt yr hawl gyfreithiol i fyw a gweithio yn y Gwasanaeth Sifil ac yn y Deyrnas Unedig a’u bod yn cynnal yr hawl honno.

Bydd yr Adran yn parhau i gydymffurfio â Rheolau Mewnfudo’r DU a weithredir yn y DU a’r Gwasanaeth Sifil. Gallwch ddarllen mwy am fisâu Gweithwyr Medrus a'r meini prawf cymhwyster yma.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference - 20485

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please tell us why you are suitable for this role, referring to the essential knowledge, skills and experience outlined in the job advert: able to demonstrate leadership potential, manage resource to deliver excellent customer service, communicate effectively at all levels, resolve problems calmly and professionally, analyse data to improve performance and able to use IT with a willingness to learn new systems.
You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words).
Provide personalised, real-life evidence, clearly linking your experience to the essential criteria.
Evidence of Experience
Statement of Suitability
Technical
Technical Questions Application Form Question Word Limit
250
Tell us about a time you supported a team member who was struggling. What did you do and what was the result?

Interview stage assessments

Interview Dates
Interviews are in person and will provisionally take place early September 2026
Behaviours
Leadership
Communicating and Influencing
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Technical
Thinking about your current or previous roles, what do you think are the top 3 transferable skills you could bring to this role, and how do you put these into practise on a daily basis
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.