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This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary
The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
23-Jul-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
19846

Descriptions & requirements

Job description

Job Title

Performance Delivery Manager

Band

SEO

Business Group

Chief Operating Officer Group

Contract Type

Permanent

Directorate

Planning, Performance and Risk

Team

Performance Delivery Unit

Location

National

Planning, Performance and Risk Directorate

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services and attendance centres.

The new Planning, Performance and Risk (PPR) Directorate has been created to strengthen the Ministry of Justice’s ability to deliver departmental priorities by bringing together performance insight, delivery assurance and targeted intervention within a single, cohesive structure.

The directorate ensures that our existing performance and planning processes are robust, evidence-based, and aligned to departmental priorities and the Justice Delivery Plan and is delivering a new programme of performance activity to influence the culture and behaviour of the organisation.

The directorate reflects the ambition from the Permanent Secretary and the Deputy Prime Minister to deliver a step change in performance management across the department and build a high-performance culture. We will support the Permanent Secretary, Deputy Prime Minister, and Ministerial team with greater transparency, assurance and oversight through the new monthly Justice Performance Board.

The Directorate has five divisions, including the Performance Delivery Unit; the Planning and Performance Capability Office; the Performance Analysis Division; the Risk Unit and the Department Operations Centre (DOC).

The Performance Delivery Unit (PDU) is a newly formed division, created to improve understanding of delivery and performance challenges and to drive improvements in priority areas across the MoJ, its agencies and public bodies by bringing insight and evidence into senior decision-making forums. 

It comprises two teams, each headed by a G6:

•             The Implementation Unit, whose purpose is to carry out deep-dives to support ministerial priorities, engaging with front-line staff and service users to better understand implementation issues and support the development of deliverable policies. 

•             The Performance Support Unit, whose purpose is to provide support to senior leaders to drive performance improvement in priority areas, using data and insight to identify and unblock performance issues, making recommendations, and ensuring that performance improvement actions are visible at senior performance boards and are progressing at pace.

This role sits in the Performance Support Unit.

Information about the MoJ and its priorities can be found at www.gov.uk/government/organisations/ministry-of-justice/about

About the Role

This is an exciting opportunity to join a dynamic directorate who works closely with MoJ’s Executive Committee (ExCo) and Ministers to deliver the department’s long-term strategic planning and performance monitoring functions.

Working to a G7 Performance Delivery Lead, the SEO Performance Delivery Manager has responsibility for supporting the delivery of performance improvement activity across the MoJ, its agencies and public bodies. 

This role enables the Permanent Secretary’s priority of creating a high-performance culture by supporting the identification and resolution of performance challenges across the department.

You will be required to work with counterparts across all areas of the department and make use of existing performance data and insight to build a clear understanding of performance challenges impacting the delivery of departmental and agency priorities, supporting effective performance conversations at performance boards and in other forums.

You will also be responsible for supporting the delivery of performance improvement activities in priority areas identified by Ministers or the Permanent Secretary, making use of performance delivery tools to unblock challenges and identify improvement actions.

Travel - Occasional travel to MoJ Headquarters in London (102 Petty France) to attend Team awayday and events.

Main Activities/Key Responsibilities

•             Build relationships with performance, policy, transformation and operational colleagues across the MoJ, its agencies and public bodies contributing to a clear shared understanding of performance and delivery challenges.

•             Support the development of impactful performance insight, ensuring challenges are clearly understood and contribute to a consistent performance narrative across forums.

•             Monitor performance challenges and improvement activities across the department, ensuring a consistent grip of improvement activities and providing challenge,  where appropriate.

•             Make use of performance delivery tools to understand and support the resolution of delivery challenges across the MoJ, its agencies and public bodies.

•             Undertake performance improvement activities with the MoJ, its agencies and public bodies, including but not limited to: rapid reviews, delivery challenge sessions and the use of delivery tools (e.g. system mapping, critical path analysis), ensuring high quality and impactful outputs.

•             Contribution to wider improvement activities for the PDU, enabling innovation and supporting the development of a positive team culture.

Person specification

Essential Criteria (will be assessed via statement of suitability):

•             Proven ability to work with wider stakeholders and deliver cross-departmental activities to improve outcomes.

•             Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.

•             Strong analytical skills, able to apply different methods to process large amounts of conflicting and complex information to make clear recommendations in a short space of time. 

•             Ability to work autonomously to deliver at pace in uncertain environments.

Desirable Experience:

• Knowledge of the justice system.

• Previous experience working in a Delivery Unit or equivalent.

Please note that whilst we don’t assess or score ‘desirable’ criteria, we may consider evidence provided that demonstrates meeting the desirable elements of the role, only after essential criteria is assessed and where there is a need to differentiate between closely scored candidates.

Application process

You will be assessed against the Civil service success profiles framework.

Application Stage:

A statement of suitability of no more than 500 words explaining how you meet the essential criteria listed above. 

Behaviours - Please provide a 250 word example of how you meet the Behaviour Communicating and influencing (Lead Behaviour) 

Please refer to the CS Behaviours framework for more details at this grade.

In the event of receiving a high volume of applications, we will conduct an initial sift focusing on the lead behaviour of 'Communicating and Influencing’.

Candidates invited to Interview

Please note that interviews will be conducted over Microsoft Teams.  

Applicants progressed to interview will be assessed via the following behaviours:

•             Communicating and Influencing (Lead Behaviour)

•             Changing and Improving

•             Working Together

•             Delivering at Pace.

Candidates will also be asked to give a presentation, with details provided to those who pass the sift stage.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 19846

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Communicating and Influencing
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
A statement of suitability of no more than 500 words explaining how you meet the essential criteria listed above.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
Not expected before 13 August 2026
Behaviours
Communicating and Influencing
Changing and Improving
Delivering at Pace
Working Together

Other Assessments

Which assessment methods will be used?
Presentation
Level of security checks required
Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.