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General Information

Salary
The national salary range is £40,783 - £47,361, London salary range is £42,546 - £51,884. Your salary will be dependent on your base location
Working Pattern
Full Time, Flexible Working
Vacancy Approach
External
Location
London, National
Region
London, National
Closing Date
08-Jul-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
19254

Descriptions & requirements

Job description

Senior Member Capability Standards Manager

Job Title: Senior Member Capability Standards Manager

Hub: Capability

Team: Member Standards and Learning

Job Grade: SEO

Number of Posts: 1

Reports to: Head of Capability

Job Purpose

This role has responsibility for Member Standards and will oversee the creation and delivery post-accreditation quality checking and continuing professional development for members. The Board is positioning itself as a learning organisation and this role will play a pivotal role in taking learnings from different teams to distil this into a capability strategy for members who are fully accredited to sit. 

You will devise, develop and implement processes to provide assurance to the Parole Board that safe and defensible decisions are being made by our membership at the expected standard.

In addition, you will oversee the management of Review Committee Member support and improvement initiatives and complaints processes.

Scope of Responsibilities:

You are primarily responsibility for Member Capability Standards at the Board, ensuring that all members have the capability, support, and personal resources available to carry out their role. 

Primary Deliverables in the first 6 months of the role

  • Deliver a post accreditation member standards process
  • Assess and provide data from all learning activities at the Board to inform CPD development and creation
  • Deliver CPD programme to support member learning and development 
  • Present Member Standards outcomes 
  • Oversee the management of Review Committee 
  • Oversee the management of the Complaints system 
  • Drive the management and tracking of member support packages for development and improvement
  • Manage a team of 6 with line management responsibility for 3 HEOs.

Person Specification

Essential

  • Demonstrable experience of assessing professional performance/quality or similar 
  • Demonstrable experience of delivering new processes
  • A commitment to the value of quality assurance, capabiity and L&D for a healthy organisation
  • proactive, and resilient
  • Proven leadership and management skills. 
  • Experience of working in a people-based role 
  • Proven delivery of multi-channel projects
  • Understand how Quality fits into the Parole Board’s objectives

Desirable

  • Understanding of the Parole Process 
  • Have had experience of Capability/Quality Assurance/Standards work

Main Duties: 

Strategic Leadership: 

  • Set the vision and standards for the Member Standards Team working across the Parole Board to support member development and delivery of core strategic objectives.

 Member Standards

  • Devise and develop a post-accreditation standard and assurance process for members.
  • Monitor and analyse outcomes and data from all member standards processes and committees identifying issues and trends to inform changes, support and CPD. 
  • With the Senior Capability Manager, lead the work driven by Member Education Review Group. 
  • Oversee the management of Member Standards Committee and processes such as Review Committee, Standards Committee and Complaints process.
  • Close all learning loops of emerging issues and trends arising from Member Standards Committees.
  • Working with other hubs track, co-ordinate and support MIAPs

Learning and Development: 

  • From arising issues and trends from Member Standards assessments and committees create a CPD programme to support member development. 
  • Work collaboratively with the Senior Capability Managers to feedback areas for core Member training or Staff training. 

Relationship Building

  • Create and maintain excellent working relationships with members
  • Build a roster of trained and supported members who can act as Quality Developers and Member Standards Assessors. 
  • Collaborate with colleagues across the Parole Board
  • Build relationships with other Parole Boards and similar organisations to ensure that our Member Standards practices are at the cutting edge.

Management

  • Directly manage 3 HEOs
  • Provide structure to enable adequate support, resource and appropriate development opportunities across the teams and members. 
  • Working with the Head of Capability, be accountable for an agreed Member Standards budget allocated from within the Board’s overall budget and in accordance with financial regulations.   

Other responsibilities: 

  • Other tasks appropriate to the role as assigned from time to time by Head of Capability, COO and CEO.
Additional Information

The Parole Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The Parole Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Parole Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Parole Board’s Flexible Working policy.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices.  You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 19254

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 19254

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Developing Self and Others, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Developing Self and Others
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
With reference to the Job Description and Person Specification, how would you use your transferable skills and experience to deliver the requirements of this role?
Evidence of Experience
Statement of Suitability

Interview stage assessments

Interview Dates
Expected: 23/07/26
Behaviours
Managing a Quality Service
Working Together
Communicating and Influencing
Seeing the Big Picture
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.

Other Assessments

Which assessment methods will be used?
Presentation
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.