OFFICIAL - SENSITIVE

JOB DESCRIPTION:

Senior Member Capability Standards Manager

Job Title	Senior Member Capability Standards Manager
Hub	Capability	Team	Member Standards and Learning
Job Grade	SEO	Number of Posts	1
Reports to	Head of Capability
Job Purpose	This role has responsibility for Member Standards and will oversee the creation and delivery post-accreditation quality checking and continuing professional development for members. The Board is positioning itself as a learning organisation and this role will play a pivotal role in taking learnings from different teams to distil this into a capability strategy for members who are fully accredited to sit. You will devise, develop and implement processes to provide assurance to the Parole Board that safe and defensible decisions are being made by our membership at the expected standard. In addition, you will oversee the management of Review Committee Member support and improvement initiatives and complaints processes.
Scope of Responsibilities:	You are primarily responsibility for Member Capability Standards at the Board, ensuring that all members have the capability, support, and personal resources available to carry out their role.
Primary Deliverables in the first 6 months of the role	Deliver a post accreditation member standards process Assess and provide data from all learning activities at the Board to inform CPD development and creation Deliver CPD programme to support member learning and development Present Member Standards outcomes Oversee the management of Review Committee Oversee the management of the Complaints system Drive the management and tracking of member support packages for development and improvement Manage a team of 6 with line management responsibility for 3 HEOs.
Person Specification
Essential	Demonstrable experience of assessing professional performance/quality or similar Demonstrable experience of delivering new processes A commitment to the value of quality assurance, capabiity and L&D for a healthy organisation proactive, and resilient Proven leadership and management skills. Experience of working in a people-based role Proven delivery of multi-channel projects Understand how Quality fits into the Parole Board’s objectives
Desirable	Understanding of the Parole Process Have had experience of Capability/Quality Assurance/Standards work

Main Duties:

Strategic Leadership:

Set the vision and standards for the Member Standards Team working across the Parole Board to support member development and delivery of core strategic objectives.

Member Standards

Devise and develop a post-accreditation standard and assurance process for members.
Monitor and analyse outcomes and data from all member standards processes and committees identifying issues and trends to inform changes, support and CPD.
With the Senior Capability Manager, lead the work driven by Member Education Review Group.
Oversee the management of Member Standards Committee and processes such as Review Committee, Standards Committee and Complaints process.
Close all learning loops of emerging issues and trends arising from Member Standards Committees.
Working with other hubs track, co-ordinate and support MIAPs

Learning and Development:

From arising issues and trends from Member Standards assessments and committees create a CPD programme to support member development.
Work collaboratively with the Senior Capability Managers to feedback areas for core Member training or Staff training.

Relationship Building

Create and maintain excellent working relationships with members
Build a roster of trained and supported members who can act as Quality Developers and Member Standards Assessors.
Collaborate with colleagues across the Parole Board
Build relationships with other Parole Boards and similar organisations to ensure that our Member Standards practices are at the cutting edge.

Management

Directly manage 3 HEOs
Provide structure to enable adequate support, resource and appropriate development opportunities across the teams and members.
Working with the Head of Capability, be accountable for an agreed Member Standards budget allocated from within the Board’s overall budget and in accordance with financial regulations.

Other responsibilities:

Other tasks appropriate to the role as assigned from time to time by Head of Capability, COO and CEO.