Descriptions & requirements
Role Purpose
The AI Agent Enablement Lead will drive the design, development, and scaling of AI agents across the Ministry of Justice and its agencies. The role will help teams identify opportunities to automate, augment, and improve services through AI-powered agents, assistants, and workflows.
Working across business, operational, digital, and data teams, the post holder will support the development, deployment, governance, and adoption of agent-based solutions built on platforms such as Microsoft Copilot, Copilot Studio, Azure AI Foundry, OpenAI GPTs, Claude, and future AI technologies.
The role combines strategic leadership, business transformation, stakeholder engagement, and hands-on support to ensure AI agents deliver measurable value while meeting security, governance, and ethical standards.
This is not a traditional software engineering role. We are looking for candidates who are curious about how technology works and motivated to build their technical skills over time, including developing experience with tools and programming.
You may already have experience using no-code or low-code tools such as Copilot Studio, Power Platform, or custom GPTs, or be developing your technical skills further, for example with languages such as Python. What matters most is a willingness to experiment, learn, and work closely with technical specialists to deliver practical AI solutions.
To learn more about the Justice AI Unit and our work, visit our website or follow us on LinkedIn for updates and insights.
Key Responsibilities
- Lead the adoption and integration of AI agents across the Ministry of Justice workforce.
- Support business areas in identifying high-value use cases for AI agents and workflow automation.
- Provide hands-on support to teams creating and deploying AI agents, custom GPTs, Copilot agents, and other AI-powered solutions.
- Develop reusable patterns, templates, prompts, and governance frameworks to accelerate safe agent development.
- Collaborate with digital, data science, product, and operational teams to develop scalable AI solutions.
- Establish best practices for agent design, evaluation, monitoring, and continuous improvement.
- Build strong relationships with internal and external stakeholders to promote AI innovation and secure buy-in.
- Provide expert guidance on responsible AI, governance, risk management, and compliance requirements.
- Monitor adoption, user satisfaction, productivity gains, and business outcomes to demonstrate impact and ROI.
- Keep abreast of developments across the AI ecosystem, including Microsoft, OpenAI, Anthropic, Google, and emerging agent frameworks.
Essential Skills and Experience
- Hands-on experience designing, configuring, prototyping or supporting the deployment of AI assistants, agents, copilots, custom GPTs or workflow automation solutions, using no-code, low-code or similar agent-building platforms.
- Experience leading digital transformation, innovation, or AI adoption programmes.
- Strong understanding of business process improvement and organisational change.
- Practical experience with generative AI technologies and large language models.
- Ability to translate business challenges into practical AI-enabled solutions.
- Excellent stakeholder management and communication skills.
- Strong analytical skills with the ability to measure and communicate value and outcomes.
- Ability to work across technical and non-technical teams.
- A proactive approach to learning and upskilling, with curiosity and willingness to develop technical skills in emerging AI tools and platforms (including coding).
Desirable Skills and Experience
- Experience with Microsoft Copilot, Copilot Studio, Azure AI Foundry, Power Platform, or related Microsoft AI technologies.
- Experience with OpenAI GPTs, Assistants, APIs, Claude Projects, Claude Artifacts, or similar platforms.
- Experience using APIs, scripting or programming languages such as Python, to prototype or integrate AI-enabled solutions.
- Knowledge of agent orchestration, prompt engineering, retrieval-augmented generation (RAG), and AI evaluation techniques.
- Experience delivering AI capability-building, learning, or upskilling programmes.
- Understanding of responsible AI principles, governance frameworks, and public sector compliance requirements.
How to apply
The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Technical skills and Behaviours.
Application
Candidates must submit a CV and Personal Statement.
Your Personal Statement (no more than 500 words) should outline your motivation for applying for the role and how you meet the essential skills and experience required for this role, using examples of work you have undertaken.
A diverse panel will assess applications against these criteria.
Should we receive a high volume of applications, a pre-sift may be conducted based on experience supporting the creation or deployment of AI assistants, agents, copilots, or workflow automation solutions.
Following sift, candidates who meet the required standard will be invited to take part in a two-stage assessment process:
Stage 1: In-Tray Technical Assessment (remote)
Candidates will be asked to complete an in-tray technical assessment designed to evaluate their role-specific skills, allowing them to demonstrate their problem-solving approach and technical judgement.
Only candidates who meet the required standard at this stage will progress to the face-to-face interview.
Stage 2: Interview (face-to-face)
Successful candidates from Stage 1 will be invited to attend a full interview.
The interview will include a presentation of your approach and through process relating to your technical assessment submission and a series of behaviour questions.
The following Civil Service behaviours will be assessed:
- Leadership
- Communicating and Influencing
- Changing and Improving
Further details will be provided to candidates invited to each stage.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
MoJ:
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference: 18943
HMPPS
If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference: 18943
Job Description Attachment
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G7 AI Agent Enablement Lead (4).docx (Job Description Attachment)
Application form stage assessments
Should we receive a high volume of applications, a pre-sift may be conducted based on experience supporting the creation or deployment of AI assistants, agents, copilots, or workflow automation solutions.
Interview stage assessments
Other Assessments
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.