17345 - Head of Performance Reporting Development / Head of Civil and Employment Tribunal Reporting and Analysis - 17345 - Ministry of Justice

Descriptions & requirements

Job description

Job title: Head of Performance Reporting Development / Head of Civil and Employment Tribunal Reporting and Analysis

Directorate: Strategy and Analysis

Workstream: Performance and Reporting

About us

His Majesty’s Court and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some services via the internet.

HMCTS has a vision to modernise and upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help consolidate the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. This is an exciting time to join the organisation and be part of work to make a real difference.

As part of this transformation, in 2021 HMCTS published its Data Strategy, setting out its ambitions to become a truly data-driven organisation. The Strategy and Analysis (S&A) Directorate supports this strategy by enabling senior leaders to make strategic, data driven business decisions.

The Performance and Reporting division exists to ensure HMCTS and MoJ have the performance information needed to understand and improve performance at both operational and strategic level. It is based in S&A and plays a key role in delivering the Data Strategy, and in supporting HMCTS’s overall service provision. We provide HMCTS, the MoJ and the Judiciary with timely, accurate and accessible operational management information and performance analysis that underpins strategic and operational decisions. We work on a cloud-based Strategic Data Platform using Power BI and R for the delivery of data and analysis.

About the roles

We have two exciting Grade 7 opportunities within our Performance and Reporting team. These roles will play a key part in delivering performance reporting, analysis and insight that supports effective decision‑making across HMCTS and the Ministry of Justice. Role allocation will be confirmed following appointment, based on business need and individual strengths – if you have a preference for one of the roles please make this clear in your application.

Head of Performance Reporting Development

The postholder will lead on producing and implementing our Performance Reporting Strategy including further developing our existing dashboard strategy. As part of this you will manage the delivery of new productivity metrics and their integration into performance reporting, and lead on the coordination of some of our analysis for performance deep dives.

Key responsibilities will include

Development of the Performance Reporting Strategy, setting out plans for expanding coverage of our upward reporting and improving coherence of within-HMCTS reporting.
Developing our dashboard strategy setting the standards and principles for key metrics we use, how we freeze data, and reporting frequency.
Driving implementation of the Performance Reporting Strategy by working with stakeholders around HMCTS to ensure new principles are followed when performance is reported to the HMCTS Operational Performance Committee, Business Authorities and Service Boards.
Developing specifications for new or enhanced performance reporting products where needed.
Working with users, jurisdictional subject matter experts and data engineers to understand requirements and develop new reporting relating to aspects of HMCTS performance, such as productivity reporting.
Support the team’s wider work on developing the analytical narrative and on briefing activities for HMCTS and MoJ performance discussions.
A lead role on coordinating performance deep dive projects with inputs from across the division.
Maintaining relationships with senior stakeholders in MoJ, HMCTS Operations and Service teams, and other analysts in HMCTS and MoJ.
Ensuring our products meet quality assurance standards and that we produce and maintain all relevant documentation.
Supervising project teams in use of modern tools and platforms including SQL, Power BI, Excel, GitHub, Trello and Azure data services.

Head of Civil and Employment Tribunal Reporting and Analysis

The postholder will lead on the delivery of management information outputs for the Civil jurisdiction/services and the Employment Tribunal, engaging with a wide range of stakeholders (including the jurisdictional Service teams, MOJ, Judiciary) to understand requirements and priorities and then working with your team to deliver them in collaboration with the data engineering team. As our core reporting products bed in and mature you will begin to develop more detailed analysis to understand performance and support the division’s performance improvement function. You will also work collaboratively with statistical teams at the MoJ to ensure consistency of information published for high-quality official statistics.

Key responsibilities will include

Lead a team with skills in data analysis and insight to develop dashboards and reporting products.
Lead on the continuous development and dissemination of management information, ensuring key messages are effectively communicated to stakeholders in HMCTS Service Boards and Business Authorities.
Lead on data analysis to understand performance issues and provide insight that will drive improvement, working closely with HMCTS Operations and Service leads, MoJ analytical and policy colleagues.
Maintaining strong relationships with senior stakeholders across MoJ, HMCTS Operations and Service teams, and other analysts in HMCTS and MoJ, to effectively manage MI requirements, priorities and issues.
Ensuring our products meet quality assurance standards and that we produce and maintain all relevant documentation.
Line management of two SEO analysts and one HEO analyst.
Supervise the team in use of modern tools and platforms including SQL, Power BI, Excel, GitHub, Trello and Azure data services.

Who are we looking for? (Person Specification)

The ideal candidate for these positions should demonstrate:

Essential Skills

Membership of one of the Government Analytical Professions.
Experience of leading analytical work and managing people and/or projects across multiple priorities within a multi‑disciplinary environment.
Strong knowledge and experience of:

data preparation, exploration and analysis
applying analytical and statistical methodologies to generate insight
producing clear written outputs and visualisations for senior audiences.
Knowledge of using analytical and visualisation tools such as Power BI, SQL and R.
Understanding and application of analytical quality assurance.
Ability to work independently, managing competing priorities effectively.
Confidence working proactively with stakeholders, understanding their requirements and constructively challenging them where necessary.
Ability to develop and improve business processes and ways of working.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable Skills

Knowledge of the justice system and the work of HMCTS.
Knowledge of building reproducible analytical pipelines, automation and version control (using GitHub).
Knowledge of Agile ways of working and tools such as Jira and Confluence.

How to apply

Application Stage

Please submit:

An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.

Your CV should:

Be succinct and clear.
Be factually accurate – You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Include your qualifications, highlighting any modules or accreditation relevant to the role.
Include your relevant experience, providing dates.
Provide detail – we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

Statement of suitability demonstrating how you meet the essential criteria (up to 750 words).

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Technical question – Please confirm which of the Government Analytical Professions you are a member of.

Government Analysis Function – The Government Analysis Function is a network for all civil servants working in government analysis. (civil-service.gov.uk)

We will aim to sift the CV, Statement of Suitability and Technical question but, in the event of a large number of applicants, an initial short sift may be conducted on the CV and Technical question only. Candidates who pass the initial sift of the CV and Technical question will either:

progress to a full sift where all application assessment criteria is then assessed.
or progress straight to interview.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

Questions on technical skills – based on your analytical profession.
Questions in relation to the following Civil Service behaviours;

- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

For more information about the role please contact the hiring manager, Drew Hird, Drew.Hird@justice.gov.uk

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 17345

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 17345

Application form stage assessments

Experience

We will assess your experience for this role via the following methods

CV or Work History, Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

Your Statement of Suitability should be no more than 750 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format.

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Evidence of Experience

CV or Work History, Statement of Suitability

Technical

Technical Questions Application Form Question Word Limit

250

Please confirm which of the Government Analytical Professions you are a member of.
Government Analysis Function – The Government Analysis Function is a network for all civil servants working in government analysis. (civil-service.gov.uk)

Ministry of Justice

17345 - Head of Performance Reporting Development / Head of Civil and Employment Tribunal Reporting and Analysis

General Information

Descriptions & requirements

Job Description Attachment

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Application form stage assessments

Interview stage assessments