16581 - HR Case Manager - 16581 - Ministry of Justice

Descriptions & requirements

Job description

Job Title

HR Case Manager

Grade

HEO

Business Group

HR Casework Team

Directorate

MoJ People Function

Team

HR Casework Team

Location

National – Hybrid

MOJ HR Casework are a team of HR professionals who support managers across a wide range of Government Departments and agencies, providing professional HR Case Management Advice.

As a HR Case Manager, you will provide professional HR advice and guidance to managers across a number of government departments, supporting complex employee relations and HR casework matters, focussing on gaining the best outcomes for both the organisation and the colleague. You will manage a portfolio of complex cases, acting as a trusted critical friend to ensure best practice, legal compliance and the earliest resolution. This is a broad, hands-on position within a dynamic and fast-paced environment, requiring the ability to manage a varied workload.

Key Responsibilities:

· Managing a portfolio of complex HR cases where face to face (within your region) and remote/virtual intervention is required. Examples of a HR case include (but are not limited to) attendance, conduct, dispute resolution, Early Conciliation and Employment Tribunals.

· Supporting managers nationally via the Manager Advice Line (MAL) and email.

· Ensuring cases are managed in a timely manner and appropriate conclusions met, with a focus on early resolution. Adhering to employment law, policies, business and operational need.

· Providing managers with advice and guidance which adheres to a range of policies included within the service offer.

· Adopting a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.

· Coaching managers in aspects of people management including communication, robust decision making, fairness and consistency and application

· Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.

· Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion.

· Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.

Essential Criteria

Employee Relations or proven experience of managing HR cases and delivering sound HR advice.

· Up to date knowledge of UK Employment Law and HR Best practice

Strong, current knowledge of UK employment law and HR policy, and the ability to apply it pragmatically rather than theoretically.
Credibility and gravitas - you can adapt your style seamlessly from frontline colleagues through to senior leaders and executives using both verbal and written communication styles to suit.

· Maintain a professional and positive attitude, with exceptional communication and interpersonal skills, articulating thoughts, and ideas in a composed manner to instil confidence in others

Ability to build high–trust relationships with stakeholders to achieve impactful business outcomes

A calm, balanced approach, weighing legal, cultural and commercial factors

· A strong advocate for data integrity and compliance, ensuing accurate and timely record-keeping of all employee relations matters.

An excellent level of organisational skills & working to deadlines.
Proactive and emotionally resilient.
Confident in working independently but skilled at collaboration to deliver results.
A good level of computer literacy including Microsoft applications: outlook, word, MSTeams and sharepoint.

Desirable Criteria

CIPD Level 5 or equivalent HR Qualification.
Experience of dealing with Trade Unions or working in a unionised environment.
Experience of using a Case Management system.

Benefits & Working Pattern

• Learning and development tailored to your role.

• A culture encouraging inclusion and diversity

• Civil Service pension

• Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.

• An environment with flexible working options and autonomy of the structure of your working day, including hybrid working. Colleagues are expected to attend the office minimum 60% / 3 days per week. (Office will be based in a geographical area so some travel should be expected.)

• The advertised role is a full-time post (37 Hours per week). Applicants who wish to work an alternative pattern are welcome to apply; however, alternative working patterns may not meet business need, and you should discuss this with the vacancy manager before applying.

Security

Successful candidates must undertake CTC security clearance to be appointed to the post.

Behaviours

We'll assess you against a variety of behaviours during the selection process, to include:

• Making effective decisions

• Delivering at pace

• Communicating and Influencing

• Changing and improving

• Managing a Quality Service

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here.

Selection process details

MOJ HR Casework use Success Profiles, and will assess your behaviours, strengths and experience.

(1) Application

Experience

As part of the application process, you will be asked to complete a CV and statement of suitability outlining how you meet the person specification.

If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above.

Behaviours

You will be asked to answer the following Behaviour question, in no more than 500 words, based on the Civil Service Behaviour, ‘Managing a Quality Service’. Please refer to the job description to ensure you are aligning your skillset with the desired candidate criteria. Please anonymise any individuals involved.

Describe a situation where you provided HR advice to a senior stakeholder in a complex case. How did you assure the quality of your advice, manage legal and business risk, and maintain stakeholder confidence throughout?

Interview

During the interview process, you will be tested against the following Behaviours:

• Making effective decisions

• Delivering at Pace

• Communicating and Influencing

• Changing & Improving

• Managing a Quality Service

Should you require any reasonable adjustments to support you, please include this information when booking your interview.

Sift and Interview dates

The sift is due to take place w/c 30^th April 2026.

Interviews expected to be held w/c 8^th June 2026.

We will try to meet the dates set out in the advert but there may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates if successful.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

*We want to see applications that are a true reflection of you and your skill set, and we may subsequently screen applications on the use of AI to ensure quality and authenticity of candidates*

Feedback will only be provided if you attend an interview and request it.

Please note we do not consider standalone CV applications – you must apply for this role through Civil Service Jobs.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 16581

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Ministry of Justice

16581 - HR Case Manager

General Information

Descriptions & requirements

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