HR Case Manager Job Description (National)

MOJ HR Casework are a team of HR professionals who support managers across a wide range of Government Departments and agencies, providing professional HR Case Management Advice.

As a HR Case Manager, you will provide professional HR advice and guidance to managers across a number of government departments, supporting complex employee relations and HR casework matters, focussing on gaining the best outcomes for both the organisation and the colleague. You will manage a portfolio of complex cases, acting as a trusted critical friend to ensure best practice, legal compliance and the earliest resolution. This is a broad, hands-on position within a dynamic and fast-paced environment, requiring the ability to manage a varied workload.

Key Responsibilities:

• Managing a portfolio of complex HR cases where face to face (within your region) and remote/virtual intervention is required. Examples of a HR case include (but are not limited to) attendance, conduct, dispute resolution, Early Conciliation and Employment Tribunals.

• Supporting managers nationally via the Manager Advice Line (MAL) and email.

• Ensuring cases are managed in a timely manner and appropriate conclusions met, with a focus on early resolution. Adhering to employment law, policies, business and operational need.

• Providing managers with advice and guidance which adheres to a range of policies included within the service offer.

• Adopting a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.

• Coaching managers in aspects of people management including communication, robust decision making, fairness and consistency and application

• Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.

• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion.

• Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.

Essential Criteria

• Employee Relations or proven experience of managing HR cases and delivering sound HR advice.

• Up to date knowledge of UK Employment Law and HR Best practice

• Strong, current knowledge of UK employment law and HR policy, and the ability to apply it pragmatically rather than theoretically.

• Credibility and gravitas - you can adapt your style seamlessly from frontline colleagues through to senior leaders and executives using both verbal and written communication styles to suit.

• Maintain a professional and positive attitude, with exceptional communication and interpersonal skills, articulating thoughts, and ideas in a composed manner to instil confidence in others

• Ability to build high-trust relationships with stakeholders to achieve impactful business outcomes  

• A calm, balanced approach, weighing legal, cultural and commercial factors

• A strong advocate for data integrity and compliance, ensuing accurate and timely record-keeping of all employee relations matters.

• An excellent level of organisational skills & working to deadlines.

• Proactive and emotionally resilient.

• Confident in working independently but skilled at collaboration to deliver results.

• A good level of computer literacy including Microsoft applications: outlook, word, MSTeams and sharepoint.

Desirable Criteria

• CIPD Level 5 or equivalent HR Qualification.

• Experience of dealing with Trade Unions or working in a unionised environment. 

• Experience of using a Case Management system.

Benefits & Working Pattern

• Learning and development tailored to your role.

• A culture encouraging inclusion and diversity

• Civil Service pension

• Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.

• An environment with flexible working options and autonomy of the structure of your working day, including hybrid working. Colleagues are expected to attend the office minimum 60% / 3 days per week. (Office will be based in a geographical area so some travel should be expected.)

• The advertised role is a full-time post (37 Hours per week). Applicants who wish to work an alternative pattern are welcome to apply; however, alternative working patterns may not meet business need, and you should discuss this with the vacancy manager before applying.

Security

Successful candidates must undertake CTC security clearance to be appointed to the post.

Behaviours

We'll assess you against a variety of behaviours during the selection process, to include:

• Making effective decisions

• Delivering at pace

• Communicating and Influencing

• Changing and improving

• Managing a Quality Service

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here.

Selection process details

MOJ HR Casework use Success Profiles, and will assess your behaviours, strengths and experience.

1. Application

Experience

As part of the application process, you will be asked to complete a CV and statement of suitability outlining how you meet the person specification.

If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above.

Behaviours

You will be asked to answer the following Behaviour question, in no more than 500 words, based on the Civil Service Behaviour, ‘Managing a Quality Service’. Please refer to the job description to ensure you are aligning your skillset with the desired candidate criteria. Please anonymise any individuals involved.

Describe a situation where you provided HR advice to a senior stakeholder in a complex case. How did you assure the quality of your advice, manage legal and business risk, and maintain stakeholder confidence throughout?

Interview

During the interview process, you will be tested against the following Behaviours:

• Making effective decisions

• Delivering at Pace

• Communicating and Influencing

• Changing & Improving

• Managing a Quality Service

Should you require any reasonable adjustments to support you, please include this information when booking your interview.

Sift and Interview dates

The sift is due to take place w/c 30^th April 2026.

Interviews expected to be held w/c 8^th June 2026.

We will try to meet the dates set out in the advert but there may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates if successful.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

*We want to see applications that are a true reflection of you and your skill set, and we may subsequently screen applications on the use of AI to ensure quality and authenticity of candidates*

Feedback will only be provided if you attend an interview and request it.

Please note we do not consider standalone CV applications - you must apply for this role through Civil Service Jobs.