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General Information

Working Pattern
Full Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
08-Mar-2026
Post Type
Permanent
Civil Service Grade
SCS 1
Number of jobs available
1
Reserve List
12 Months
Job ID
14888

Descriptions & requirements

Job description

The Role

The Head of Digital Delivery reports to the HMCTS Chief Digital and Information Officer and is accountable for leading, developing and delivering all aspects of the DTS digital delivery outcomes, in line with the DTS Technology Strategy to:

  • Meet business and user needs. Prioritise and resource work activities
  • Shape and transform the way business is done, developing the capability to provide better online services to achieve faster and more effective models of delivery at optimal cost
  • Lead the DTS Digital Delivery function, inspiring others and creating a team which makes individuals feel proud to be a member.

As a senior leader within HMCTS, you will provide inspirational, active and dynamic leadership, contributing to the vision, strategy and business performance of HMCTS, and communicating objectives, plans and priorities with clarity, conviction and enthusiasm using project methodologies to deliver large packages of digital work.

You will be a member of the HMCTS Digital Change Senior Management Group. As such you will be expected to work effectively with senior leaders across HMCTS, the Ministry of Justice and wider Government Digital community.

You will be expected to quickly build trust and credibility at all levels in the organisation, whilst having the resilience and gravitas to drive forward this agenda. You will build and maintain relationships with the senior judiciary.

You will support digital working with and across HMCTS, in a way that makes digital services accessible, inclusive and open to all. You will be taking a lead the transition of new products into live service and ensure we have a capable, motivated and sustainable team

Key Responsibilities

Lead a geographically distributed team of: c300-400 FTE staff, contractors, managed services and strategic suppliers to:

  • Lead the transition of new services delivered by the HMCTS Reform Programme into live service and establish future enhancements of new services in line with DTS, HMCTS and Justice Digital’s strategic objectives. You will be accountable for the service delivery and performance of the Digital Delivery team, providing assurance to HMCTS ExT and MoJ Senior Stakeholders that appropriate governance as been applied.
  • Manage delivery and development of key applications and continuous improvement of new applications following their deployment, identifying, managing and being accountable for strategic risk management and real-term benefits realisation. Including the delivery of the necessary changes for Leveson and release in error initiatives – key strategic initiatives of the MOJ.
  • Provide application support services that maintain and enhance the technical products that deliver HMCTS’ services to staff, the judiciary, professional users and customers. This includes ensuring the capability to manage current and new services.
  • Using Project Management Methodologies (in particular aligning to NISTA principles), lead on and deliver the wider Digitalisation of the Civil Jurisdiction. This will be a significant programme of work managing several critical digital projects simultaneously.
  • Acting as a change champion within the HMCTS and Justice Digital space, you will be a positive role model within the senior leadership community a visible advocate representing the technology workstream with Board Level senior officials, Ministers and external partners. Support the CDIO in leading the directorate and delivering the HMCTS Digital Strategy
Additional Information

In the event we receive a high volume of applications, we will conduct the initial sift against the following lead criterions:

  • Extensive understanding and experience of digital delivery using modern software engineering techniques (continuous delivery, agile).
  • Experience designing, delivering and running/continuous improving products as a digital delivery professional (i.e. a background as BA, Product, DM, Dev, or similar profession).

Please view our candidate information pack for full details about the role, key responsibilities, person specification, and the criteria you will be assessed against throughout the recruitment process. 

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Contact Information
If you require any assistance please contact us on scsrecruitment@justice.gov.uk. Please quote the job reference in your email to enable us to support you more quickly.

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please provide a statement to evidence how you meet the essential criteria required for the role:
Essential Experience:
• Lead Criteria: Extensive understanding and experience of digital delivery using modern software engineering techniques (continuous delivery, agile).
• Lead Criteria: Experience designing, delivering and running/continuous improving products as a digital delivery professional (i.e. a background as BA, Product, DM, Dev, or similar profession).
• Extensive understanding and experience of delivery using Agile (or other relevant Project Management) methodologies in relation to technology orientated programmes and implementing strategic objectives
• Proven ability to establish and maintain excellent stakeholder relationships, with the credibility to engage with, influence and gain the confidence of the most senior of business leaders
• Proven ability to balance and mitigate tensions and dependencies across a broad range of senior leaders, providing strategic vision across the broad and rapidly evolving digital landscape and successfully implement strategic change management
• Demonstrate excellent leadership skills, with the ability to inspire and motivate people at all levels to deliver programmes through to a successful conclusion – delivery focused
• Proven experience of addressing the issues associated with the delivery of service products and services
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Expected week commencing 30th March or 6th April 2026
Behaviours
Leadership
Seeing the Big Picture
Changing and Improving
Communicating and Influencing

Other Assessments

Which assessment methods will be used?
Presentation
Level of security checks required
Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.