Head of Digital Delivery - Crime and Cross-cutting
Digital and Technology Services
His Majesty’s Courts and Tribunals Service
SCS Pay Band 1
Closing Date: 23:55 on Sunday 8th March 2026
Contents
Person
Introduction
The Role
Benefits
Specification
Recruitment
Diversity &
FAQs
Contact Us
Process
Inclusion
2
Welcome to Digital Technology Services
Thank you for your
The Ministry of Justice and HM Courts and
We are looking for someone who can
Tribunals is embarking on a significant
design, build and run excellent products in
interest in this exciting
programme of transformational change
complex environments. Products that work
role with the HMCTS
across the Criminal courts with the aim of
for a wide breadth of professional users
reducing the court back-log within this
across the Criminal Justice System.
Digital Delivery
parliament.
This role will be pivotal to reducing the
These changes, set out in Sir Brian
Crown Court back-log in the coming years
Leveson’s Independent review of criminal
and is an exciting opportunity to make real
courts, will make some of the most
difference to victims, and defendants
significant structural changes to the justice
across the criminal justice system.
system in over 100 years.
Best wishes,
The Criminal Justice System (CJS) is
supported by a portfolio of products
Tim Britten
delivered, run and supported by HMCTS
HMCTS Chief Product officer
Digital & Technology Services (DTS). The
Deputy Director for Digital Delivery will own
this portfolio determining the design, build
and implementation of these products. This
will include all the necessary changes to
deliver Sir Brian Leveson’s
recommendations should they be accepted
and pass through parliament.
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About the Ministry of Justice
The Ministry of Justice is a
The Ministry of Justice (MoJ) works to
modern and efficient criminal courts
protect and advance the principles of
system.
major government department at
justice. Our vision is to deliver a world-class
the heart of the justice system.
•
justice system that works for everyone in
A beacon for justice and the rule of law:
to uphold the rule of law at home and
We deliver some of the most
society.
abroad; promote our world-leading legal
fundamental public services
The justice system plays a crucial role in
services, which contribute to economic
our success as a nation - keeping people
growth; and deliver accessible and
including courts, tribunals,
safe, emphasising fairness, guaranteeing
timely civil, family and administrative
prisons, legal services, youth
individual rights and giving businesses
justice.
justice, probation services, and
confidence to flourish.
For more information on who we are and
attendance centres.
The delivery of our three strategic
what we do, please visit:
outcomes are central to doing this:
https://www.gov.uk/government/organisatio
ns/ministry-of-justice.
• Punishment that cuts crime: to rebuild
confidence in the criminal justice system
by protecting the public and reducing
reoffending with a sustainable and
effective prison and probation service.
• Swifter justice for victims: to rebuild
confidence in the criminal justice system
by ensuring timely, just outcomes for
victims and defendants through a
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About Digital & Technology Services
Digital and Technology Services (DTS) designs, builds and runs the digital services of HMCTS. These services are used by people at vulnerable
times. It’s important work, and it’s not easy.
Our responsibilities include supporting, managing and developing digital services, and making sure they are legislatively compliant and fit-for
purpose. We work closely with operational teams, MoJ Justice Digital and external suppliers to support the business, keeping the needs of the
users at heart.
Our mission is to enable swift access to justice through our digital services. We aim to foster an environment that empowers colleagues,
encourages accountability, welcomes measured risks and values the ability to say no when needed.
DTS is divided up into the following business areas:
• Digital Delivery
• Digital Operations
• Cyber Security
• Digital Architecture
• DTS Project Delivery Team
• Business Operations
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About the role
Job Title
Existing Civil Servants will be appointed in
• Shape and transform the way business
line with the Civil Service pay rules in place
is done, developing the capability to
Head of Digital Delivery - Crime and
on the date of their appointment.
provide better online services to achieve
Cross-cutting
faster and more effective models of
Contract Type
Location
delivery at optimal cost
This role is being offered on a Permanent
National
• Lead the DTS Digital Delivery function,
basis.
inspiring others and creating a team
The MoJ is working to open more Justice
This role has a minimum assignment
which makes individuals feel proud to
Collaboration Centres and Justice Satellite
duration of 3 years - in line with the
be a member.
Offices over time. Click here to learn more
deliverables identified. Please note this is
about where our currently open Justice
an expectation only, it is not something
As a senior leader within HMCTS, you will
Collaboration Centres and Justice Satellite
which is written into your terms and
provide inspirational, active and dynamic
Offices are, to identify where you may be
conditions or indeed which the employing
leadership, contributing to the vision,
based
organisation or you are bound by.
strategy and business performance of
HMCTS, and communicating objectives,
Please note the requirements for travel and
The Role
plans and priorities with clarity, conviction
level of flexibility available as set out in the
and enthusiasm using project
FAQs section.
The Head of Digital Delivery reports to the
HMCTS Chief Digital and Information
methodologies to deliver large packages of
Salary
Officer and is accountable for leading,
digital work.
developing and delivering all aspects of the
The salary for this role is set within the MoJ
You will be a member of the HMCTS Digital
DTS digital delivery outcomes, in line with
SCS PB1 range (£81,000 - £117,800)
Change Senior Management Group. As
the DTS Technology Strategy to:
such you will be expected to work
External candidates should expect their
• Meet business and user needs.
effectively with senior leaders across
salary upon appointment to be within this
Prioritise and resource work activities
HMCTS, the Ministry of Justice and wider
range.
Government Digital community.
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You will be expected to quickly build trust
HMCTS ExT and MoJ Senior
• Acting as a change champion within the
and credibility at all levels in the
Stakeholders that appropriate
HMCTS and Justice Digital space, you
organisation, whilst having the resilience
governance as been applied.
will be a positive role model within the
and gravitas to drive forward this agenda.
senior leadership community a visible
•
You will build and maintain relationships
Manage delivery and development of
advocate representing the technology
with the senior judiciary.
key applications and continuous
workstream with Board Level senior
improvement of new applications
officials, Ministers and external
You will support digital working with and
following their deployment, identifying,
partners. Support the CDIO in leading
across HMCTS, in a way that makes digital
managing and being accountable for
the directorate and delivering the
services accessible, inclusive and open to
strategic risk management and real-
HMCTS Digital Strategy.
all. You will be taking a lead the transition
term benefits realisation. Including the
of new products into live service and
delivery of the necessary changes for
ensure we have a capable, motivated and
Leveson and release in error initiatives
sustainable team.
- key strategic initiatives of the MOJ.
Key Responsibilities
• Provide application support services
that maintain and enhance the technical
Lead a geographically distributed team of:
products that deliver HMCTS’ services
c300-400 FTE staff, contractors, managed
to staff, the judiciary, professional users
services and strategic suppliers to:
and customers. This includes ensuring
• Lead the transition of new services
the capability to manage current and
delivered by the HMCTS Reform
new services.
Programme into live service and
• Using Project Management
establish future enhancements of new
Methodologies (in particular aligning to
services in line with DTS, HMCTS and
NISTA principles), lead on and deliver
Justice Digital’s strategic objectives.
the wider Digitalisation of the Civil
You will be accountable for the service
Jurisdiction. This will be a significant
delivery and performance of the Digital
programme of work managing several
Delivery team, providing assurance to
critical digital projects simultaneously.
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Organogram
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Person Specification
It is important through the recruitment
Essential Experience:
gain the confidence of the most senior of
process that you give evidence and
business leaders
examples of proven experience of each of
• Lead Criteria: Extensive understanding and
the essential and desirable criteria.
experience of digital delivery using modern • Proven ability to balance and mitigate
software engineering techniques
tensions and dependencies across a broad
Later in the pack you will be told what is
(continuous delivery, agile).
being assessed at which stage of the
range of senior leaders, providing strategic
process.
•
vision across the broad and rapidly evolving
Lead Criteria: Experience designing,
digital landscape and successfully
delivering and running/continuous
implement strategic change management
improving products as a digital delivery
professional (i.e. a background as BA,
• Demonstrate excellent leadership skills,
Product, DM, Dev, or similar profession).
with the ability to inspire and motivate
•
people at all levels to deliver programmes
Extensive understanding and experience of
through to a successful conclusion -
delivery using Agile (or other relevant
delivery focused
Project Management) methodologies in
relation to technology orientated
• Proven experience of addressing the issues
programmes and implementing strategic
associated with the delivery of service
objectives
products and services
• Proven ability to establish and maintain
excellent stakeholder relationships, with the
credibility to engage with, influence and
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MoJ SCS Pay Band 1 Behaviours:
You will also be assessed against the following
Behaviours during the Recruitment Process:
• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
Read more in the Civil Service Success
Profiles Section.
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The Recruitment Process
Recruitment Process
Application
Find out more information about our
application process here.
The selection process will be chaired by Tim
You will need to complete the online
Britten, Chief Product Officer - HMCTS. The
application process accessed via the
After the Application Stage
other panel members will be confirmed in due
advertisement for this role.
course.
You will be advised whether your application
This should be completed no later than 23:55
has been shortlisted for the next stage of the
Support during the selection process
on Sunday 8th March 2026. As part of the
selection process. If you are shortlisted, we will
application process, you will be asked to
contact you to arrange the next stage of the
If you need any support or have any questions complete:
selection process.
during any stage of the selection process,
please contact the SCS Recruitment Team
1. Responses to the eligibility questions to
Unfortunately, due to the anticipated number of
scsrecruitment@justice.gov.uk.
check you are eligible to apply for the role. applicants for this role, we are unable to
2. A response to whether you would like to
Stages of the selection process
provide feedback to those not successful at
request reasonable adjustments during
the selection process. The Disability
shortlist stage. Candidates who are shortlisted
Internal Stakeholder Conversations
Support section explains how adjustments
and attend an interview will be offered verbal
feedback from a member of the interview
You are invited to arrange an informal
can be made to the selection process to
accommodate a disability.
panel.
discussion with Tim Britten to learn more about 3. You will also need to complete a CV and
the role and the organisation before applying.
In the event we receive a high volume of
Statement of Suitability. It is important
This is not part of the assessed elements of
applications, we will conduct the initial sift
that your CV and Statement of Suitability
the selection process.
against the following lead criterions:
give evidence and examples of how you
meet the essential experience set out on
• Extensive understanding and experience of
page 9. The Statement of Suitability should
digital delivery using modern software
be no more than 1000 words.
engineering techniques (continuous
delivery, agile).
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• Experience designing, delivering and
meet the standard required, you may be invited
running/continuous improving products as a to have your details retained on a merit list to
digital delivery professional (i.e. a
be considered for future SCS roles.
background as BA, Product, DM, Dev, or
similar profession).
Panel Interview and Presentation
You will be invited to attend an interview and
presentation with the selection panel. You will
be asked to prepare a verbal 5-minute
presentation based on a topic that will be
provided in advance. The interview and
presentation will last for approximately 45
minutes.
Interviews will be held in person at 102 Petty
France, London.
What is being assessed?
Behaviours, as listed on page 9.
After the Panel Interview
Following the interview, the performance of all
candidates will be reviewed, and the
successful candidate identified. All candidates
will be notified of the outcome as soon as
possible after the conclusion of all interviews. If
you are not the successful candidate but you
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Civil Service Behaviours
What are Behaviours?
within the organisation. You empower teams
responsibility. You identify business needs,
and individuals to excel by creating a shared
both current and future, and use this to identify
The Civil Service recruits using Success
vision and objectives and demonstrate trust in opportunities for change, utilising innovative
Profiles and Behaviours are an element of
staff by giving autonomy
solutions that benefit the end user. You are
Success Profiles used to see whether
able to embed change, managing risks. You
candidates are able demonstrate specific
Seeing the Big Picture
evaluate the impact of change against the
Behaviours associated with the role they are
expected outcomes for service users and the
applying for during the selection process.
You understand the wider context of the
organisation’s work, considering the political,
public.
In this process the below Behaviours are most social, economic, and technological
Communicating and Influencing
relevant to this role and will be assessed
environment both currently and in the future.
during the interview stage of the process. The
You create and implement strategies to
You communicate clearly and with confidence,
definitions of Behaviours are set out below:
achieve the organisation’s aims and meet the
both verbally and in writing. You are open,
needs of the public. You promote the
honest and transparent in your
Leadership
organisation externally, advocating positive
communications. You communicate effectively
You visibly demonstrate the organisation’s
outcomes for the sector you operate within.
with internal and external senior stakeholders
values in all your activity, leading authentically. You motivate staff by ensuring they understand to present information in a convincing and
You seek to engage staff in the aims of the
how their work fits into the big picture.
influential manner. You tailor your
organisation and communicate the
communication methods and content to the
Changing and Improving
organisation’s strategy in an inspiring way. You
audience, simplifying strategic messages.
create an inclusive and fair culture which
You create an environment of continuous
Please click here or more information on
creates a sense of belonging by treating staff
improvement and change. You see the benefit Behaviours and Success Profiles.
as individuals and actively valuing diversity
of change and promote this within your area of
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Guidance for writing your Statement and CV
As part of the application process, you need to
experience required for the role and describe Providing a name-blind CV and Success
submit a Statement and CV. Both your
the outcome that came from this.
Profile Statements
Statement and CV should demonstrate how
In both your CV and Success Profile
you meet the essential experience outlined in
Artificial Intelligence can be a useful tool to
Statements please remove references to any
the Person Specification section.
support your application, however, all
personal information that could identify you.
examples and statements provided must be
For example:
Ensure you read through the role information
truthful, factually accurate and taken directly
thoroughly and identify the essential criteria for
• Name and title
from your own experience. Where plagiarism
each area. You should ensure you provide
has been identified (presenting the ideas and
• Educational institution names
evidence for each of the essential experience
experiences of others, or generated by artificial • Age and gender
which are required for the role in your
intelligence, as your own) applications may be • Email address
Statement and CV. You may not be
withdrawn and internal candidates may be
• Postal address and telephone number
progressed to the next stage of the
subject to disciplinary action.
assessment process if you do not provide this
• Nationality and immigration status.
evidence.
Please see our candidate guidance for more
This will help us to recruit based on your
information on appropriate and inappropriate
knowledge and skills, and not on your
When structuring your Statements try to:
use.
background, gender or ethnicity. Recruiting this
• Evidence your experience by using
way is called name-blind recruitment.
subheadings and paragraphs. This will help
For more information on how to write your
to ensure you are writing about the
Statement and CV please visit the Civil Service
experience that is directly relevant for the
Careers Website
role you are applying for.
• You should ensure that you detail recent and
relevant examples of the essential
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Expected Timeline
We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for assessments or interviews. You are
therefore asked to note the below timetable, exercising flexibility through the recruitment and selection process, in order to meet the dates given.
Please note that these dates may be subject to change.
The anticipated timetable is as follows:
Advert Closing Date
23:55 on Sunday 8th March 2026
Outcome of CV and Statement of Suitability
Week commencing 23rd March 2026
Panel Interview and Presentation
Week commencing 30th March or 6th April 2026
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Working for HMCTS
themselves, to feel supported and have a
privilege entitlement to mark the King’s
strong sense of belonging in the workplace.
Birthday.
Our commitment to creating a diverse and
inclusive workforce is reflected in all of our
Flexible Working
people policies and strategies.
While not every type of flexible working will be
Benefits
suitable for every role and business area,
flexible working can take many forms and The
As a HMCTS employee, you’ll be entitled to a
Ministry of Justice is committed to delivering its
large range of benefits which include but are
business effectively and sustainably by
not limited to:
creating modern and inclusive workplaces that
enable smart, flexible and hybrid working.
Pension
For more information on our amazing benefits
The Civil Service Pension Scheme is one of
including our Civil Service Pension Scheme,
the best workplace pension schemes in the UK annual and special leave, and our Equality,
public sector. Visit
Equality, Diversity, Inclusion and Wellbeing
Diversity, Inclusion and Wellbeing schemes
www.civilservicepensionscheme.org.uk for
please visit our Senior Civil Service website.
Our departmental values - purpose, humanity, more details.
openness and together - are at the heart of our Generous Annual Leave and Bank Holiday
commitment to create a culture where all our
Allowance
people are able to thrive and flourish in the
workplace.
25 days annual leave on entry, increasing on a
sliding scale to 30 days after 5 years’ service.
We want to attract and retain the best talent
This is in addition to 8 public holidays. This will
from diverse backgrounds and perspectives.
be complemented by one further day paid
We want everyone to be the best of
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Disability Support
What reasonable adjustments can be made • An interview at a certain time of day.
recruitment team at
if I have a disability?
scsrecruitment@justice.gov.uk.
This is not an exhaustive list but rather some
We are committed to supporting all candidates examples of how we can support you during
Do you offer a Disability Confident Scheme
to take part in the recruitment process. This
the SCS Recruitment Process.
for Disabled Persons?
includes supporting individuals who have a
disability by making reasonable adjustments to
As a Disability Confident employer, the MoJ
Whilst we aim to confirm all adjustments
the recruitment process.
offer an interview to disabled candidates who
requested, there may be occasions where this meet the minimum selection criteria, except in
If you feel you require any kind of support
isn’t possible. If an adjustment cannot be
a limited number of campaigns. This could be
and/or would like to discuss this with someone, provided, the reasons for this will be explained in terms of the advertised essential skills
please indicate ‘yes’ to requesting reasonable
to you.
and/or application form sift criteria. Within the
adjustments in your application form and
Help with your application
application form, you will be asked if you would
ensure that you respond to the Reasonable
like to be considered for an interview under this
Adjustments Scheme team by email.
It is important you contact us as early as
scheme, so please make us aware of this
possible by email if you would like to request
when prompted.
How we can support you
reasonable adjustments so that the recruitment
There are many types of reasonable
process runs smoothly for you.
adjustments that can be made during
If you do decide during the process that you do
assessment processes.
require adjustments and you have not
Examples of some types of adjustments
completed all your assessments, please
include:
contact the SCS recruitment team in advance
of your next assessment.
• Extra time to complete assessments.
• Providing a break within an assessment.
If you have any questions in advance of
• Providing interview questions in a written
making your application regarding reasonable
format at the interview as well as orally.
adjustments, please contact the SCS
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FAQs
Can I apply if I am not currently a
Am I eligible to apply for this role?
you wish to make a complaint, you should
civil servant?
contact scsrecruitment@justice.gov.uk in the
For information on whether you are eligible to
first instance.
Yes.
apply, please visit Gov.UK.
If you are not satisfied with the response you
Is this role suitable for part-time working?
Is security clearance required?
receive from the Department, you are able to
This role is available for full-time or flexible
Yes. If successful you must hold, or be willing
raise a formal complaint in the following order.
working arrangements (including job shares).
to obtain, security clearance to SC level. More 1. To Shared Service-Connected Ltd (0845
To discuss your needs in more detail please
information about the vetting process can be
241 5358 (Monday to Friday 08.00 - 18.00)
get in touch with the SCS Recruitment Team.
found here.
or e-mail Moj-recruitment-vetting-
Where will the role be based?
Will this role be overseen by the Civil
enquiries@gov.sscl.com)
Service Commission?
If successful you will be based Nationally at
2. To Ministry of Justice Resourcing
one of the MoJ Collaboration Centres or
No. However, the recruitment process will still
(resourcing-services@justice.gov.uk)
Justice Satellite Offices.
be governed by the Civil Service Commission’s
3. To the Civil Service Commission
Recruitment Principles.
Relocation costs will not be reimbursed.
(https://civilservicecommission.independent
What do I do if I want to make a complaint?
.gov.uk/contact-us/)
This role will require travel to London and on
occasion events that take place across the
The law requires that selection for appointment What should I do if I think that I have a
country
to the Civil Service is on merit on the basis of
conflict of interest?
fair and open competition as outlined in the
Can I claim back any expenses incurred
If you believe that you may have a conflict of
Civil Service Commission’s Recruitment
during the recruitment process?
interest you must declare it by contacting SCS
Principles.
Recruitment on scsrecruitment@justice.gov.uk
Unfortunately, we will not be able to reimburse Should you feel that the recruitment process
before submitting your application.
you, except in exceptional circumstances.
has breached the recruitment principles and
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Data Sharing
We will ensure that we will treat all improve these experiences, and ultimately
2. Processing is of a specific category of
organisation performance.
personal data and it is necessary for the
personal information in accordance
purposes of identifying or keeping under
with data protection legislation,
Sensitive personal data is personal data
review the existence or absence of equality
revealing racial or ethnic origin, political
including the General Data
of opportunity or treatment between groups
opinions, religious or philosophical beliefs, or
of people with a view to enabling such
Protection Regulation and Data
trade union membership, and the processing of
equality to be promoted or maintained.
genetic data, biometric data for the purpose of
Protection Act 2018.
uniquely identifying a natural person, data
3. Please note if you are successful in your
Data Sharing
concerning health or data concerning a natural
application your sensitive personal data will
person's sex life or sexual orientation.
be used as part of the on-boarding process
To process your application your personal data
to build your employee record.
The legal basis for processing your
will be shared with the Ministry of Justice SCS sensitive personal data is:
For further information please see the GDPR
Recruitment Team, campaign Panel Members
Privacy Notice.
and anyone else necessary as part of the
1. Processing is necessary for reasons of
recruitment process.
substantial public interest for the exercise
of a function of the Crown, a Minister of the
The legal basis for processing your
Crown, or a government department: it is
personal data is:
important to know if groups of staff with
Processing is necessary for the performance of
specific demographic characteristics have a
a task carried out in the public interest.
better or worse experience of working for
Personal data are processed in the public
the Civil Service, so that appropriate action
interest because understanding civil servant
can be taken to level this experience;
experiences and feelings about working in the
Civil Service can inform decision taken to
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Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent where it is found. To learn more, please see the Civil Service People Plan and
the Civil Service D&I Strategy
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Contact us
Should candidates like to discuss the role in more detail before
submitting an application, please contact SCS Recruitment on
scsrecruitment@justice.gov.uk.
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