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General Information

Salary
£42,914 - £46,182
Working Pattern
Full Time
Vacancy Approach
External
Location
Aberystwyth, Haverfordwest, Llanelli, Port Talbot, Swansea
Region
Wales
Closing Date
09-Feb-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
14139

Descriptions & requirements

Job description

Proud to serve. Proud to keep justice going.

Our operations Managers play a crucial role helping deliver justice and you will be accountable for day-to-day operations across the Liverpool Civil and Family Court. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

You will be responsible for the strategic oversight of Mid and West Wales supporting your Cluster Manager to meet operational needs and deliver cluster performance objectives.

You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.

Leading a team of Delivery Manager’s to provide a consistent and customer-focused service, you’ll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.

About you

You’re a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.

You’re able to work collaboratively with other Operations Managers in the cluster to manage conflicting demands on the business and able to reprioritise local and regional goals where required.

Skills and Experience
* Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
* Strong leadership skills with a track record of leading teams through change.
* Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
* Experience in budget management and resource allocation.

If you are ready to take on a challenging and rewarding role apply today

Please refer to the job description attachment for more information.

Further details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

The Operations Manager for Mid and West Wales may be based at any of the following locations. However, regular travel to all listed sites will be required:
* Aberystwyth Justice Centre, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
* Haverfordwest County Court and Family Court, Penffynnon, Hawthorn Rise, Haverfordwest, SA61 2AX
* Llanelli Law Courts, Town Hall Square, Llanelli, SA15 3AW
* Port Talbot Justice Centre, Harbourside Road, Port Talbot, SA13 1SB
* Swansea Civil Justice Centre, Caravella House, Quay West, Quay Parade, Swansea, SA1 1SP

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Welsh Version

Yn falch o wasanaethu. Yn falch o gynnal cyfiawnder.

Amdanom ni

Mae Gwasanaeth Llysoedd a Thribiwnlysoedd EF (GLlTEF) yn gyfrifol am weinyddu’r llysoedd troseddol, sifil a theulu yng Nghymru a Lloegr ac am y tribiwnlysoedd. Mae ein rolau’n cefnogi defnyddwyr ein gwasanaethau a’n cydweithwyr o fewn GLlTEF, lle mae pobl a busnesau’n cyrchu cyfiawnder a allai newid bywydau. Rydym yn chwilio am unigolion sy’n ymrwymedig i ddarparu gwasanaeth cyhoeddus ac sydd am wneud gwahaniaeth ym mywydau pobl i sicrhau cyfiawnder.

Ynglŷn â'ch rôl

Byddwch yn gyfrifol am oruchwyliaeth strategol Canolbarth a Gorllewin Cymru gan gefnogi eich Rheolwr Clwstwr i ddiwallu anghenion gweithredol a chyflawni amcanion perfformiad y clwstwr.

Byddwch ar flaen y gad o ran newid sefydliadol, gan wneud gwahaniaeth gwirioneddol yn y ffordd y caiff gwasanaeth ei ddarparu, gan weithio mewn amgylchedd cefnogol gyda ffocws ar welliant parhaus.

Gan arwain tîm o Reolwyr Cyflenwi i ddarparu gwasanaeth cyson sy’n canolbwyntio ar y cwsmer, byddwch yn llywio diwylliant cydweithredol ar draws y clwstwr, yn sicrhau defnydd effeithiol o adnoddau ac yn rheoli cyllideb a ddyrannwyd i reoli gwariant dirprwyedig, gan sicrhau effeithlonrwydd.

Amdanoch chi

Rydych chi'n arweinydd cryf a chadarnhaol sy'n ffynnu ar ddarparu gwasanaethau effeithiol ac effeithlon ac yn mwynhau gweithio gydag amrywiaeth o randdeiliaid. Byddwch yn arwain drwy esiampl, yn hyfforddi ac yn datblygu eich tîm wrth bennu blaenoriaethau ac amcanion lleol i gyflawni strategaethau a chynlluniau Cenedlaethol/Rhanbarthol ac Ardal.

Gallwch weithio ar y cyd â Rheolwyr Gweithrediadau eraill yn y clwstwr i reoli gofynion sy'n gwrthdaro ar y busnes ac yn gallu ailflaenoriaethu nodau lleol a rhanbarthol lle bo angen.

Sgiliau a Phrofiad
* Profiad profedig mewn uwch weithrediadau neu rôl reoli, o fewn amgylchedd cymhleth, aml-randdeiliad.
* Sgiliau arweinyddiaeth cryf sydd â hanes o arwain timau drwy newid.
* Sgiliau cyfathrebu a dylanwadu rhagorol, gyda'r gallu i gynnal perthnasoedd ar bob lefel.
* Profiad o reoli cyllideb a dyrannu adnoddau.

Os ydych chi'n barod i ymgymryd â rôl heriol a gwerth chweil, gwnewch gais heddiw

Cyfeiriwch at yr atodiad disgrifiad swydd am ragor o wybodaeth.

Rhagor o fanylion:

Mae’r swyddi gweithredol hyn yn delio’n uniongyrchol â chwsmeriaid, bydd yn ofynnol i ymgeiswyr llwyddiannus fod wedi’u lleoli yn y swyddfa i ddarparu gwasanaethau GLlTEF i’r cyhoedd.

Yr oriau gwaith llawn amser safonol yw 37 awr yr wythnos. Mae GLlTEF yn croesawu ceisiadau i weithio’n rhan-amser, yn hyblyg ac i rannu swydd pan fo hynny’n bodloni gofynion y rôl ac yn diwallu anghenion y busnes, ac ar yr amod bod hyn yn cael ei gytuno cyn ichi gael eich penodi. Bydd pob cais i weithio’n rhan amser, yn hyblyg ac i rannu swydd yn cael eu hystyried yn unol â pholisi Gweithio’n Hyblyg y Weinyddiaeth Gyfiawnder.

Gall Rheolwr Gweithrediadau Canolbarth a Gorllewin Cymru fod wedi’i leoli yn unrhyw un o’r lleoliadau canlynol. Fodd bynnag, bydd angen teithio'n rheolaidd i'r holl safleoedd a restrir:
* Canolfan Gyfiawnder Aberystwyth, Y Lanfa, Trefechan, Aberystwyth, SY23 1AS
* Llys Sirol a Llys Teulu Hwlffordd, Penffynnon, Hawthorn Rise, Hwlffordd, SA61 2AX
* Llysoedd Barn Llanelli, Sgwâr Neuadd y Dref, Llanelli, SA15 3AW
* Canolfan Gyfiawnder Port Talbot, Ffordd Glan yr Harbwr, Port Talbot, SA13 1SB
* Canolfan Gyfiawnder Sifil Abertawe, Tŷ Caravella, Y Cei Gorllewinol, Rhodfa'r Cei, Abertawe , SA1 1SP

Mae prawf arweiniol: Datganiad Addasrwydd. Efallai y cynhelir sifft yn seiliedig ar y datganiad addasrwydd os derbynnir nifer fawr o geisiadau.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 14139

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 14139

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.
You may draw on examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (750 words), Provide personalised, real-life evidence, clearly link your experience to the essential criteria.
Please ensure that all information provided is truthful and factually accurate.
Important: Submitting content that is copied or plagiarised—including material generated by others or by artificial intelligence—may result in your application being withdrawn.
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews are in person and will provisionally take place expected Mid February 2026
Behaviours
Making Effective Decisions
Leadership
Communicating and Influencing
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.