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This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.

General Information

Salary
The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725 Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
London, National
Region
London, National
Closing Date
12-Jan-2026
Post Type
Detached Duty, Loan
Civil Service Grade
Grade 7
Number of jobs available
2
Reserve List
12 Months
Job ID
13112

Descriptions & requirements

Job description

Product Transformation Delivery Manager (up to 2 posts)

Grade 7

The Strategy and Transformation Directorate is recruiting on a 12-month Loan (with the possibility of extension and/or permanency) for two Grade 7 Product Transformation Delivery Manager. This campaign is open to current civil servants on level transfer and suitable candidates on promotion.

If you are applying to this role on promotion, please refer to your own departments policy in respect of your grade on return from Loan.

Location:

Successful candidates will have the option to be based at one of the following locations:

  • London
  • National

We offer a hybrid working model, allowing for a balance between remote work and time spent in your chosen base location.

Ways of Working

At the MoJ we believe and promote alternative ways of working, these roles are available as:

  • Full-time, part-time or the option to job share
  • Flexible working patterns

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Salary

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.  

The Ministry of Justice (MoJ)

MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

This role sits within the Service Strategy & Transformation Directorate. We are responsible for: 

  • Working across the Service Transformation Group (with Justice Digital, the Legal Aid Agency, Office of the Public Guardian and the Criminal Injuries Compensation Authority), to understand and drive collaboration on current transformation and digital plans 
  • Supporting digital development and innovation to enhance the victim experience throughout the criminal justice (CJ) process, implement recommendations from the Independent Sentencing Review and support probation workers in His Majesty’s Prison and Probation Service (HMPPS) 
  • Identifying, encouraging and delivering new ways of working, acting as a critical friend to delivery partners and collaborating with a wider range of stakeholders to improve experiences for those in the CJ system. 
  • Identifying cross-cutting transformation opportunities across the Ministry of Justice that can drive cutting-edge digital delivery, user experience, efficiencies and delivery of policy goals 
  • Baselining and supporting performance and prioritisation across the Service Transformation Group 
  • Bringing together all areas of the Group to collectively create a clear and compelling narrative for delivery over the next 3-5 years.  
  • Engaging across the Ministry of Justice and its agencies to gain buy-in and support for our initiatives. 
  • Supporting the Director General for Service Transformation with strategic and analytical activity. 

Product Transformation Delivery Manager - the role

We are recruiting a Product Transformation Delivery Manager to play a pivotal role in delivering ExCo’s transformation priorities. This role is central to turning strategic intent into tangible outcomes — taking high-level priorities and shaping them into clear, actionable programmes of work that deliver measurable value.

Working to the Product Strategy and Transformation Delivery Lead, you will bridge the gap between strategy, product thinking and delivery execution. We are looking for someone who brings strong analytical and problem-solving skills, is comfortable working with ambiguity, and can translate insight into well-designed solutions that work in practice.

This is a role for a strategic thinker who thrives on making change real, embedding new ways of working, and ensuring that transformation is adopted and sustained across the organisation. You will be required to communicate and build strong relationships with a range of stakeholders across the organisation and external networks and be able to influence key decision makers.

As a Product Transformation Delivery Manager, you will support our pathfinders and product transformation, and ensure that new processes, tools and services become part of business-as-usual. You will lead multidisciplinary teams, influence senior leaders, collaborate with frontline colleagues, and champion user-centred, data-driven decision-making.

These roles are not part of the GDD Product or Delivery Profession structure. They are transformation-focussed roles within SS&T, designed to support pathfinders and the PoM work across Service Transformation Group

Key Responsibilities

  • Translate strategy into delivery: Shaping clear problem statements, outcomes and product-aligned roadmaps, ensuring work is grounded in evidence and organisational priorities.
  • Leadership of complex transformation initiatives: Setting vision and delivery approach, and coordinating multidisciplinary teams across policy, digital, operations and commercial functions.

  • Embed modern product and delivery practices: Coaching teams in agile, user-centred, iterative ways of working and promoting continuous discovery and improvement.

  • Drive insight-led design: Use data, user research and operational insight to validate assumptions, shape solutions and ensure they are scalable and impactful.

  • Influence and lead change: Build strong relationships across MoJ frontline operations and wider external networks, securing buy-in, and ensuring solutions are embedded into business-as-usual.

  • Build capability and measure impact: Coach across a range of professions, promoting a learning culture, and using qualitative and quantitative evidence to demonstrate value.

Skills and Experience

Essential:

  • Proven ability to translate strategy into clear problem statements, prioritised roadmaps and actionable delivery plans.
  • Strong analytical and problem-solving skills, with the ability to use data, insight and strategic thinking to drive decisions.
  • Experience leading transformational change through multi-disciplinary teams, influencing across policy, operations, digital and senior leadership.
  • Strong stakeholder management and communication skills, with the ability to articulate complex issues, create alignment and secure buy-in.
  • Practical experience applying agile, iterative or continuous improvement methodologies to deliver measurable outcomes.
  • Ability to design, embed and scale new ways of working — not just propose or pilot them and comfortable working in ambiguity, providing clarity, structure and direction in fast-moving or complex environments.

Desirable:

  • Understanding of digital delivery, product management, and service design principles.
  • Experience embedding change in operational or frontline contexts, ensuring solutions are practical and sustainable.

Candidates applying from HMPPS should note that the Ministry of Justice does not have the same conditions of employment as HMPPS. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Application process

You will be assessed against the Civil service success profiles framework.

You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Experience

You will be asked to provide a CV during the application process with details of your experience, career history and achievements that are relevant to the role. The CV will not be assessed.

You will also be asked to upload a Statement of Suitability of no more than 750 words stating how you meet the following essential experience:

  • Proven ability to translate strategy into clear problem statements, prioritised roadmaps and actionable delivery plans.
  • Strong analytical and problem-solving skills, with the ability to use data, insight and strategic thinking to drive decisions.
  • Experience leading transformational change through multi-disciplinary teams, influencing across policy, operations, digital and senior leadership.
  • Strong stakeholder management and communication skills, with the ability to articulate complex issues, create alignment and secure buy-in.

Successful applicants will then be invited to an interview, testing both behaviours and strengths.

Candidates invited to Interview

Please note that interviews will be carried out remotely.

During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of, and strengths-based questions to also explore what you enjoy, and your motivations relevant to the job role.

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

You can refer to the CS Strengths dictionary for more details:  Success Profiles - Civil Service Strengths Dictionary (publishing.service.gov.uk)

Interviews are expected to take place January 2026


Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 13112

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 13112

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Experience Questions, Statement of Suitability
Experience Questions Application Form Question Word Limit
250
Statement of Suitability
Guidance for the Statement of Suitability
Please upload a Statement of Suitability of no more than 750 words stating how you meet the following essential experience:
• Proven ability to translate strategy into clear problem statements, prioritised roadmaps and actionable delivery plans.
• Strong analytical and problem-solving skills, with the ability to use data, insight and strategic thinking to drive decisions.
• Experience leading transformational change through multi-disciplinary teams, influencing across policy, operations, digital and senior leadership.
• Strong stakeholder management and communication skills, with the ability to articulate complex issues, create alignment and secure buy-in.
Evidence of Experience
CV or Work History, Experience Questions, Statement of Suitability

Interview stage assessments

Interview Dates
Expected January 2026
Experience
Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here.
We will assess your experience for this role via the following methods
Experience Questions
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required
Baseline Personnal Security Standard (BPSS)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.