Product Transformation Delivery Manager (up to 2 posts)
Grade 7
The Strategy and Transformation Directorate is recruiting on a 12-month Loan (with the possibility of extension and/or permanency) for two Grade 7 Product Transformation Delivery Manager. This campaign is open to current civil servants on level transfer and suitable candidates on promotion.
If you are applying to this role on promotion, please refer to your own departments policy in respect of your grade on return from Loan.
Location:
Successful candidates will have the option to be based at one of the following locations:
London
National
We offer a hybrid working model, allowing for a balance between remote work and time spent in your chosen base location.
Ways of Working
At the MoJ we believe and promote alternative ways of working, these roles are available as:
Full-time, part-time or the option to job share
Flexible working patterns
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Salary
Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.
The Ministry of Justice (MoJ)
MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.
Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice
This role sits within the Service Strategy & Transformation Directorate. We are responsible for:
Working across the Service Transformation Group (with Justice Digital, the Legal Aid Agency, Office of the Public Guardian and the Criminal Injuries Compensation Authority), to understand and drive collaboration on current transformation and digital plans
Supporting digital development and innovation to enhance the victim experience throughout the criminal justice (CJ) process, implement recommendations from the Independent Sentencing Review and support probation workers in His Majesty’s Prison and Probation Service (HMPPS)
Identifying, encouraging and delivering new ways of working, acting as a critical friend to delivery partners and collaborating with a wider range of stakeholders to improve experiences for those in the CJ system.
Identifying cross-cutting transformation opportunities across the Ministry of Justice that can drive cutting-edge digital delivery, user experience, efficiencies and delivery of policy goals
Baselining and supporting performance and prioritisation across the Service Transformation Group
Bringing together all areas of the Group to collectively create a clear and compelling narrative for delivery over the next 3-5 years.
Engaging across the Ministry of Justice and its agencies to gain buy-in and support for our initiatives.
Supporting the Director General for Service Transformation with strategic and analytical activity.
Product Transformation Delivery Manager - the role
We are recruiting a Product Transformation Delivery Manager to play a pivotal role in delivering ExCo’s transformation priorities. This role is central to turning strategic intent into tangible outcomes — taking high-level priorities and shaping them into clear, actionable programmes of work that deliver measurable value.
Working to the Product Strategy and Transformation Delivery Lead, you will bridge the gap between strategy, product thinking and delivery execution. We are looking for someone who brings strong analytical and problem-solving skills, is comfortable working with ambiguity, and can translate insight into well-designed solutions that work in practice.
This is a role for a strategic thinker who thrives on making change real, embedding new ways of working, and ensuring that transformation is adopted and sustained across the organisation. You will be required to communicate and build strong relationships with a range of stakeholders across the organisation and external networks and be able to influence key decision makers.
As a Product Transformation Delivery Manager, you will support our pathfinders and product transformation, and ensure that new processes, tools and services become part of business-as-usual. You will lead multidisciplinary teams, influence senior leaders, collaborate with frontline colleagues, and champion user-centred, data-driven decision-making.
These roles are not part of the GDD Product or Delivery Profession structure. They are transformation-focussed roles within SS&T, designed to support pathfinders and the PoM work across Service Transformation Group
Key Responsibilities
Translate strategy into delivery: Shaping clear problem statements, outcomes and product-aligned roadmaps, ensuring work is grounded in evidence and organisational priorities.
Leadership of complex transformation initiatives: Setting vision and delivery approach, and coordinating multidisciplinary teams across policy, digital, operations and commercial functions.
Embed modern product and delivery practices: Coaching teams in agile, user-centred, iterative ways of working and promoting continuous discovery and improvement.
Drive insight-led design: Use data, user research and operational insight to validate assumptions, shape solutions and ensure they are scalable and impactful.
Influence and lead change: Build strong relationships across MoJ frontline operations and wider external networks, securing buy-in, and ensuring solutions are embedded into business-as-usual.
Build capability and measure impact: Coach across a range of professions, promoting a learning culture, and using qualitative and quantitative evidence to demonstrate value.
Skills and Experience
Essential:
Proven ability to translate strategy into clear problem statements, prioritised roadmaps and actionable delivery plans.
Strong analytical and problem-solving skills, with the ability to use data, insight and strategic thinking to drive decisions.
Experience leading transformational change through multi-disciplinary teams, influencing across policy, operations, digital and senior leadership.
Strong stakeholder management and communication skills, with the ability to articulate complex issues, create alignment and secure buy-in.
Practical experience applying agile, iterative or continuous improvement methodologies to deliver measurable outcomes.
Ability to design, embed and scale new ways of working — not just propose or pilot them and comfortable working in ambiguity, providing clarity, structure and direction in fast-moving or complex environments.
Desirable:
Understanding of digital delivery, product management, and service design principles.
Experience embedding change in operational or frontline contexts, ensuring solutions are practical and sustainable.
Candidates applying from HMPPS should note that the Ministry of Justice does not have the same conditions of employment as HMPPS. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
Application process
You will be assessed against the Civil service success profiles framework.
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Experience
You will be asked to provide a CV during the application process with details of your experience, career history and achievements that are relevant to the role. The CV will not be assessed.
You will also be asked to upload a Statement of Suitability of no more than 750 words stating how you meet the following essential experience:
Proven ability to translate strategy into clear problem statements, prioritised roadmaps and actionable delivery plans.
Strong analytical and problem-solving skills, with the ability to use data, insight and strategic thinking to drive decisions.
Experience leading transformational change through multi-disciplinary teams, influencing across policy, operations, digital and senior leadership.
Strong stakeholder management and communication skills, with the ability to articulate complex issues, create alignment and secure buy-in.
Successful applicants will then be invited to an interview, testing both behaviours and strengths.
Candidates invited to Interview
Please note that interviews will be carried out remotely.
During the panel interview, you will be asked Experience-based questions to explore in detail what you are capable of, and strengths-based questions to also explore what you enjoy, and your motivations relevant to the job role.
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
You can refer to the CS Strengths dictionary for more details: Success Profiles - Civil Service Strengths Dictionary (publishing.service.gov.uk)
Interviews are expected to take place January 2026