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General Information

Salary
The national salary range is £35,335- £37,847. London salary range is £40,014 - £42,859. Your salary will be dependent on your base location
Working Pattern
Full Time, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
02-Jan-2026
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
12768

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate:  Digital Technology Services (DTS)

Pay Band:    HEO

Job Title:      Associate Product Manager - eJudiciary         

Location:   London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Regular travel to other HMCTS locations nationally including to the RCJ in London will be a requirement of this role.

Term:          Permanent

Interview:   Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.  This role is within the Product and Delivery Job Family, is a

Product Manager role at Associate Product Manager level and will be called Associate Product Manager - eJudiciary in DTS.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

We’re looking for an Associate Product Manager - eJudiciary to join our Judicial, RCJ & HQ DTS Team, to support the ongoing development and improvement of some of our digital products, including ceFile & eJudiciary. This role will work alongside experienced Product Managers and is a great opportunity for someone looking to grow their skills in this area.

The post holders will be assigned their own workstreams and contribute to our organisation wide digital roadmap, taking ownership of problems and prioritising effectively to find solutions. They will be part of an agile, multidisciplinary team, working across quite a complex digital estate. They will need to overcome obstacles and manage dependencies as well as think strategically to prioritise work that balances user needs, business requirements and technical constraints.

They will need to be able to take a user-centred approach to product development, and it will be their job to identify and prioritise improvements to our digital products and services.

They will be asked to carry out user surveys, as well as using analytics and optimisation tools to identify potential product improvements.

The post holder will work closely with our technical teams to make sure we effectively integrate our digital products with supporting systems. The post holder will need to develop skills in technical problem solving and build good working relationships with technical and non-technical colleagues. The post holder will be responsible for configuration management within the suit of RCJ, Judicial & JQ Products.

Key Responsibilities:

  • Work alongside an agile, multidisciplinary team to build and iteratively improve high-quality digital products and services, supporting a user-centred approach to continuous improvement.
  • Work with suppliers and stakeholders within Judicial, RCJ & HQ and external teams to facilitate delivery of high-quality outputs, on time and within budget using an open and transparent approach while ensuring that we get excellent value for money. Identify and report on risks and remove obstacles to delivery.
  • Document and prioritise user stories, based on user research, analytics and an understanding of technology and technical constraints. Trouble-shoot and problem solve, considering the broader context of complex systems and infrastructure, and opinions of key stakeholders, reaching a prompt resolution.
  • Keep up to date with changes to user preferences and behaviours and develop an understanding of how these changes might help us improve DTS digital products and services, making sure that qualitative and quantitative data underpins prioritisation and our approach to delivery. • Set measurable goals for our products and report against these to demonstrate progress against stated benefits.
  • Work with the Product Team to set clear strategies and objectives for the products and services our team are responsible for.
  • Manage and prioritise a backlog for your workstreams, balancing user needs and business requirements, writing clear and detailed user stories, briefing our agencies on technical requirements and making decisions based on evidence and data.
  • Develop excellent working relationships with team members and stakeholders, taking the time to understand their needs and concerns, and collaborating with them to deliver outcomes that provide outstanding user experiences while supporting our targets.
  • Take opportunities to regularly communicate and interact with staff, helping to clarify goals and activities and the links between these and Departmental strategy.
  • Recognise, respect and reward the contribution and achievements of others.
  • Establish relationships with a range of stakeholders to support delivery of business outcomes.

Essential Criteria:

  • Developing, managing and configuration of digital products or services.
  • Experience of managing a group of wide-ranging stakeholders, ideally with conflicting needs and interests.
  • Able to demonstrate an understanding of the different disciplines involved in the delivery of a digital product or service, including development, user experience, content design, performance analysis and user research.
  • Experience in project management, preferably in an agile environment.
  • Previous experience of juggling multiple tasks and multiple projects at the same time.
  • A creative thinker, with the ability to analyse and balance user needs with business requirements and technical constraints.
  • Good understanding of technology development practices, and the ability to translate technical language and concepts to non-technical stakeholders, and vice versa.
  • Excellent attention to detail.
  • Effective verbal, written and visual communication skills.

Desirable Criteria:

  • Experience of using a range of agile methodologies to successfully deliver products and projects.
  • Experience in developing websites or products with a content management system.
  • Experience of developing testing and release plans for digital products.
  • Experience in budgeting and financial management.
  • An understanding of sustainable development principles and how to avoid the build-up of technical debt.
  • An understanding of Web Content Accessibility Guidelines accessibility guidelines.
  • The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. You will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your application form. This will be a CV and 500 work personal statement.
  • Technical – As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD)Capability Framework. 
    • Capability Skill 1: Applying user-centred insights
    • Capability Skill 2: Managing product outcomes
    • Capability Skill 3: Product management
    • Capability Skill 4: Stakeholder relationship management
  • Behaviours – You will be required to provide evidence of the following key behaviours at HEO
  • During the application process, you will be required to provide evidence of the following key behaviours at HEO Level:
    • Making Effective Decisions
    • Seeing the Big Picture
  • During the interview, you will be required to provide evidence of the following key behaviours at HEO Level:
    • Changing and Improving
    • Delivering at Pace
  • Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 12768

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 12768

Allowance

Roles will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profile Frameworks. Using GDD we will then determine if you will be paid an additional allowance on top of your basic salary.

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Making Effective Decisions
Seeing the Big Picture
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews expected w/c 26th Jan but this could be subject to change.
Behaviours
Changing and Improving
Delivering at Pace
Technical
Capability Skill 1: Applying user-centred insights
Capability Skill 2: Managing product outcomes
Capability Skill 3: Product management
Capability Skill 4: Stakeholder relationship management
Level of security checks required
DBS Basic
Security Clearance (SC)

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.