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General Information

Salary
The national salary range is £56,532 - £64,048, London salary range is £61,201 - £69,338. Your salary will be dependent on your base location
Working Pattern
Full Time, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
11-Aug-2025
Post Type
Fixed Term
Civil Service Grade
Grade 7
Number of jobs available
1
Reserve List
12 Months
Job ID
8363

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate:   Digital Technology Services (DTS)

Pay Band:        Grade 7            

Job Title:          Principal Product Manager – Crime Enhancement              

Work Pattern:  Full Time / Flexible Working / Part Time

Location:         National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term:  Fixed Term Appointment to 31st March 2026 with the possibility to make permanent.

This opportunity is available on level transfer and Temporary Responsibility Allowance/Temporary Promotion. The successful candidate will be expected to return to their substantive role at the conclusion of the secondment.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

GDD

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Product Manager role at Senior Product Manager level but carries the title Principal Product Manager – Crime Enhancement within DTS. 

Job Description:

As a Principal Product Manager, you will champion the delivery and continuous improvement of a major product and define, own and solve problems. You will use your knowledge of user needs and business goals to frame problems, set priorities and to drive your delivery teams to deliver continuous improvement. You will be responsible for developing the overall vision and strategy for a major product, working with other product managers and through engagement with senior stakeholders (both internal and external), user researchers and content designers, cross functional product teams and technical strategists, and the delivery of that vision, through time. Your work will impact across DTS, HMCTS and the external reputation of the organisation through effective management of products.   

 

You will have a deep knowledge of product management techniques and will have developed expert skills. You will provide direction and empowerment to multidisciplinary teams, ensuring return on investment and execution of the vision.  

 

You will understand where the product for which you are responsible fits within the overall HMCTS landscape, how it fits with other services and with common components and the dependencies it has on other teams and technology. You will ensure that all the relevant services to support the product are in place. 

 

As a Principal Product Manager, you will lead and support product managers responsible for products in a particular area of HMCTS business. You may line manage them, support their professional development and be involved in recruitment. 

Key Responsibilities

Setting Direction:

  • and impacting the business strategy and vision.
  • Translate business strategy and vision into a clear roadmap and vision for digital products, ensuring teams are adhering to it and maintain the roadmap to align with changing priorities.
  • service measures and metrics strategy for products.
  • Deliver products that meet the Digital by Default Service Standard and are best in class for government, giving the same level of digital experience users expect from daily interaction with the most respected web services.
  • Drive and lead innovation with suppliers for current and future capability.
  • Develop a good understanding of the organisation in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.
  • and utilise meaningful metrics in order to lead teams towards their goals and understand areas for improvement to support the  business strategy and vision. 
  • and build relationships with the business and user representatives, technical teams, delivery manager, senior stakeholders, management and third party sub-contractors utilising effective and appropriate governance mechanisms.
  • the relationship between new products and existing systems, being aware of data migration strategies, transitional states and driving changes to minimise cross-dependencies and duplication. 
  • the creation and delivery of the product vision and roadmap for complex projects and co-ordinate activities across stakeholder groups.
  • Understand and contribute to the business case throughout the lifecycle of the project.
  • immediate decisions where the stability of the product or service to users is challenged and longer-term decisions where strategic direction is needed. Support other stakeholders to endorse decisions with appropriate and up to date evidence.

Relationship Management:

  • Influences senior stakeholders and manages relationships effectively to drive cooperation. 
  • Facilitates and delivers the business outcomes. 

Digital Perspective:

  • Can apply a digital understanding and approach to their work 
  • Is able to lead and drive solutions for assisted digital 
  • Is actively involved across partner and user communities to promote the department’s principles and foster a collaborative approach to solution delivery and engagement.  
  • Lead cross-department working e.g. with DWP, HMRC, and champion the community of practice approach both within the department and with other partners. 

Commercial Management:

  • Is able to take responsibility for relationships with contracted suppliers. 

Team Management:

  • Manage a number of product managers, each responsible for a particular product. 
  • Guide and advise others on technical areas you have expertise in and coach and mentor more junior colleagues. Lead on and participate in recruitment as required. 
  • Help provide direction, support, objectives for team members – both individual and organisation objectives with the structure and environment that supports positive learning, sharing ideas and developing a culture of continuous improvement.  

Skills & Experience

Person Specification:

  • You will have comprehensive experience as a Product Manager 
  • You will be resilient and used to finding solutions to difficult and complex situations 
  • Have experience of managing potential conflict to resolution being aware of individual needs 
  • You will use creative thought to develop possible courses of action  
  • You will have the ability to evaluate risks and make judgements on the most appropriate solutions  
  • You will have experience of problem solving and working with others to deliver at pace 
  • Be able to act independently on day-to-day issues and take a strategic view on operational or policy areas 
  • Contributed significantly to the achievement of policy or business objectives 

Essential Criteria:

  • Previous experience in Criminal courts 
  • Previous experience of working in a large digital organization as a product manager or lead product manager 
  • Have been accountable for successful management of a digital product 
  • Prior team management experience having operated as a team leader managing and supporting the work of more junior grades, role modelling what good looks like  
  • Ability to work with technical and business stakeholders to drive out visions, roadmaps and needs; ability to assess and assign priority 
  • Capability to set direction and methodology (while adhering to agreed standards) 
  • Excellent facilitation, negotiation, and stakeholder engagement skills  
  • Able to provide expert advice to all stakeholders, both junior and senior. 

Application process:

The following areas of the Success Profile Framework will be used to assess and score your application during the sift and interview. 

  • As demonstrated in your CV and Application Form.
  • During the interview you will be required to provide evidence of the following key behaviours at Grade 7 Level:
    • Delivering at Pace
    • Making Effective Decisions
    • Communicating and Influencing
    • Working Together

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 8363

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 8363

Allowance

You may be eligible for GDD allowance depending on the outcome of your interview.

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews expected w/c 1st September but this could be subject to change.
Behaviours
Delivering at Pace
Making Effective Decisions
Communicating and Influencing
Working Together
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)