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General Information

Salary
£24,202
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Location
Jarrow
Region
North East
Closing Date
16-Dec-2024
Post Type
Permanent
Job ID
822

Descriptions & requirements

Job description

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. 

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

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Contract Management & Assurance   

Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid.  

Reconciliation & CMA Admin Team     

The Reconciliation & CMA Admin team forms part of the Contract Management & Assurance Directorate within the Legal Aid Agency. You will be part of a team that works closely with Contract Managers and with providers.  

Job Summary

To work within the Reconciliation & CMA Admin Team to ensure that all tasks undertaken by the team, such as claim amendments and provider data validation, are completed as efficiently as possible and that relevant systems accurately updated in accordance with time standards.  

Key Responsibilities:

  • Liaise with Contract Managers & providers to ensure CWA amendment requests are accurately processed as efficiently as possible.
  • Working with legal aid providers to ensure the records we hold are accurate.
  • Ensure accurate records are maintained of withdrawal information received from Contract Management colleagues.
  • Process schedule amendments accurately with deadlines in mind.
  • Ensure accurate processing of all necessary legal aid payments managed by the Reconciliation & CMA Admin Team.
  • Report progress, including any issues which may impact quality or efficiency to the Reconciliation and CMA Admin team manager.
  • Ensure all monitoring tools/trackers are kept up to date.
  • Acknowledge and respond to all queries and correspondence in a professional manner.
  • Liaise with IT Service Desk concerning system issues.
  • Manage and prioritise own workload alongside colleagues to ensure all targets are achieved.
  • Provide administrative support to other areas of the wider CMA team.

Essential Knowledge, Experience and skills

·       Attention to detail.

·       Strong administrative skills.

Desirable Knowledge, Experience and skills

·       Experience using Microsoft Excel.

·       Strong IT skills.

Person Specification

·       You thrive in a process driven environment and understand the importance of operating within set rules and guidelines.

·       You enjoy working with data with a focus on accuracy. 

·       You are confident when sharing information and able to communicate clearly both verbally and in writing.

·       You remain effective and can be flexible when faced with conflicting deadlines.

 

Assessment approach

Application Process

To apply please submit a statement of suitability showing how you meet the essential criteria in no more that 750 words.

 

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

 

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

 

  • Strengths relevant to the role
  • Some or all of the following Behaviours:
  • Examples of delivering at pace at AA and AO grade or equivalent are when you:
  •  
  • always work with focus and pace to get the job done on time and to a high standard
  • follow the relevant policies, procedures and rules that apply to the job
  • use own knowledge and expertise to organise work
  • keep focused on delivery and take responsibility for the quality of work produced
  • keep a consistent level of personal performance
  • keep managers and stakeholders updated on how work is progressing
  •  
    • Communicating and influencing 
  •  
  • Examples of communicating and influencing at AA and AO grade or equivalent are when you:
  •  
  • put forward your views in a clear, constructive and considerate manner
  • use an appropriate method of communication for each person - for example an email, phone call, face-to-face - taking into consideration their individual needs
  • use plain and simple language, being careful to check written work for errors
  • consider the impact of language used on different groups of stakeholders
  • remain honest and truthful when explaining opinions
  • listen and ask questions to ensure your understanding
  •  

 

Shortlisting is planned for week commencing 16/12/2024

Interviews are planned for week commencing 06/1/2025 & 13/01/2025

If you would like more information on this opportunity, please contact – Nicola Winship Nicola Winship@justice.gov.uk or Karl Ford Karl.Ford@Justice.gov.uk  

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

Interview stage assessments

Behaviours
Delivering at Pace
Communicating and Influencing
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.