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General Information

Salary
The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
National
Region
National
Closing Date
04-Aug-2025
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
8022

Descriptions & requirements

Job description

Job title: Learning Delivery Lead

Directorate: Human Resources

Workstream: Learning & Development

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

This pivotal role is responsible for driving the successful delivery of key priorities outlined in the HMCTS Learning and Development (L&D) plan, aligned to the HMCTS HR Business Plan. As a subject matter expert (SME), you will lead a team of facilitators and collaborate closely with both internal and external stakeholders to ensure learning initiatives are strategically aligned with organisational goals. The role involves working with other team leads to develop and embed new L&D initiatives, building the L&D team reputation as a centre of excellence and driving forward adoption of modern learning techniques. Your leadership will be instrumental in fostering a culture of continuous learning and professional growth across the organisation.

An important element of this role is people management, directly managing two HEO trainer managers with countersigning responsibility for the training team of 20+ EO colleagues. In leading the team, you should adhere to the Civil Service Line Management Standards which set out expectations of managers at all levels across priority themes aimed at building high performing teams and improved business outcomes. Accountability for progress against KPIs and ownership of critical people data impacts and actions is key, as well as ensuring the working environment across your team is safe and inclusive with clear expectations set at every level.  

You will oversee the planning and implementation of HMCTS-wide L&D programmes and initiatives, ensuring they are delivered to a high standard in line with our established HMCTS Trainer Standards with consistent monitoring and feedback to ensure excellent learner experience across the range of ‘core’ training. Using data and insights, you will ensure that training supports colleague development and drives the learning culture we need in HMCTS.

Your role as the Learning Delivery Lead encompasses several key aspects (but not limited to):

  • Guide the learning delivery team by role modelling, offering coaching, and providing professional development opportunities to enhance performance and achieve both individual and HMCTS objectives.
  • Handle conflicting demands by reprioritising and negotiating, adapting quickly to unplanned changes or reorganisations with effective contingency solutions.
  • Stay informed about current and future L&D trends to ensure our offerings remain innovative, relevant, and impactful, driving behavioural change and delivering a strong return on investment.
  • Establish and maintain a centre of excellence for learning design and delivery. Promote best practices and innovation, ensuring that learning solutions are evidence-based and continually improved using data and insights.
  • Develop and implement mechanisms to assess the effectiveness of design and delivery performance, measure impact, and use feedback to refine and enhance strategies and interventions.
  • Collaborate closely with the Head of Business & Leadership Learning to support workload planning, milestone tracking, and prioritisation. Provide additional support to the wider team during periods of absence

Please refer to the attached role profile for a comprehensive overview of the role.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

  • Strong understanding of adult learning principles, instructional design, organisational development, change management, and training evaluation to align L&D initiatives with business goals and drive impactful learning outcomes
  • Strong leadership experience, ability to lead and develop a team, providing direction, support, and professional growth opportunities.
  • Strong verbal and written communication skills, with the ability to clearly convey complex concepts and build effective relationships with stakeholders through negotiation and persuasion.
  • Competency in managing multiple projects simultaneously, including planning, execution, and delivery, with a proven ability to perform consistently to tight timescales with a high degree of visibility and accuracy
  • Ability to analyse data and feedback to make informed decisions and improve L&D strategies and interventions.
  • Proficiency in identifying issues, developing solutions, and implementing improvements.
  • Flexibility to respond to emerging needs and changes in the business environment.
  • Good level of digital proficiency skills, including digital planning tools.

Desirable

  • CIPD or willingness to work towards.

How to apply

Application Stage

Please submit

  • An anonymised CV
  • Statement of suitability demonstrating how you meet the essential criteria (up to 750 words)
  • Behaviour examples illustrating the Civil Service Behaviour “Managing a Quality Service” (up to 250 words).
  • Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)

In the event of a high volume of applications, the panel may perform an initial sift based on the lead behaviour, Managing a Quality Service. Candidates who pass the initial sift will be progressed to a full sift. 

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

  • A presentation against “Managing a Quality Service”, the presentation brief will be sent to you in advance.
  • Questions in relation to the “Delivering at Pace” and “Leadership” Civil Service behaviours.  
  • Strengths will also be assessed however these are not shared in advance.

Working pattern

Due to the nature of the role, the minimum working hours is 30 hours a week.   

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 8022

HMPPS:

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 8022

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Managing a Quality Service
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please submit a Statement of suitability demonstrating how you meet the essential criteria (up to 750 words).

Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews are expected late August, subject to change
Behaviours
Managing a Quality Service
Delivering at Pace
Leadership
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.

Other Assessments

Which assessment methods will be used?
Presentation
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)