Ministry of Justice

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About HMCTS      

HM Courts and Tribunals Service (HMCTS) is an executive agency of the Ministry of Justice. It uniquely operates based on a partnership between the Lord Chancellor, the Lord Chief Justice and the Senior President of Tribunals (the ‘Principals’). It currently has around 16,000 staff, operating from around 350 locations with a gross annual budget of c£1.6 billion. It handles more than 2 million criminal cases, 1.8 million civil claims, more than 150,000 family law disputes and almost 800,000 tribunal cases annually.   

In 2016 HMCTS embarked on a challenging reform programme with the vision to upgrade our justice system so that it works even better for everyone, from judges and legal professionals, to witnesses, litigants, and the vulnerable victims of crime. This will help to ensure access to justice for all, as well as to consolidate the UK’s position at the forefront of an increasingly competitive international legal market. To support this transformation, HMCTS published its Data Strategy in 2021, setting out its ambitions to become a truly data-driven organisation.   

About the role

Main purpose of the role:

HMCTS is introducing a Data Quality Project Manager which will assess data quality across the organisation and improve accuracy and reliability across critical data metrics. This aligns with our increasing organisational reliance on digital platforms and data. The objective of this work is to see a consistent improvement in data quality across all HMCTS services and implement a robust, industry-standard approach to maintaining long-term data integrity so that HMCTS data can inform decision-making.

In this position, you will provide project management support to a team conducting data quality reviews across all HMCTS services in a prioritised and efficient manner. You will work with colleagues within the Data Quality team to plan data quality activities across multiple teams across HMCTS, including Data, Analysis and Insight, Operational teams, Service teams, and Digital Technology Services. You will assess progress across the Data Quality programme and produce reports documenting this progress for senior leaders. These reports will be used to inform key operational decisions to decide the future direction of the programme. A key part of your role will be building strong relationships with key stakeholders across HMCTS to ensure progress is effectively reported and communicated. Strong written and verbal communication will allow you to synthesise complex information for your audiences and communicate these in a way that influence colleagues to promptly take action to achieve the goals of the programme. 

This is an exciting and challenging role where you will plan and monitor multiple projects simultaneously, build connections with a range of colleagues across HMCTS and MoJ, and deliver at pace, while effectively managing stakeholder expectations. You will report to the Heads of Data Quality who will lead the Data Quality Team.

Key responsibilities of the role

The key responsibilities of the role are to:

Project manage the HMCTS Data Quality Programme:

• Create and document multiple Service-level plans for the Data Quality Programme which includes the development of key milestones and deliverables, the identification of risks and mitigations and timelines for delivery. Plans must account for the strategic objectives for the programme.
• Present plans to the DQ Lead and wider DQ team for discussion and approval before setting plans in motion.
• Ensuring day-to-day project management is undertaken in-line with industry best practice. Maintain responsibility for designing project structure, determining delivery methodologies and implementation of project controls.
• Manage stakeholders to ensure they feed into project management milestones
• Work with DQ Management to periodically undertake stakeholder mapping exercises as the programme progresses through different areas of the organisation to ensure all relevant stakeholders are dialled in to the project as necessary.
• Support DQ Management to communicate project management plans through the development of various communication tools (e.g. infographics, slides, blogs, etc.) that maximise impact for various targeted audiences.
• Lead the coordination and input into facilitation of regular lessons learned exercises led by the DQ Lead as the audit programme progresses to ensure best practice is identified and integrated into ways of working.

Like all civil servants, you will be required to work in a flexible way and undertake any other duties reasonably requested by line management that match the grade and level of responsibility of this post.

Please refer to the attached role profile for a comprehensive overview of the role.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate: 

Essential 

• Experience of successfully applying a range of project management principles and techniques to complex data programmes to deliver successful outcomes at pace.
• An ability to influence stakeholders to recognise the importance of your work and subsequently take action to support shared outcomes.
• Strong written communication skills to produce clear and succinct reports to different audiences.
• Experience of understanding and synthesising complex information and communicating progress and issues to lay people, preferably in the data field.
• Good organisational skills and the ability to provide valuable input into senior level meetings that discuss the views, perspectives and needs of stakeholders to inform the development and delivery of the programme.
• Ability to work both independently and as part of a team, managing own time and priorities as required.

Desired skills and experience

• Experience developing and implementing data policies across an organisation.
• Knowledge and understanding of HM Courts and Tribunals Service.

How to apply 

Application Stage 

Please submit 

Statement of suitability demonstrating how you meet the essential criteria (up to 500 words) Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).

CV

Question in relation to the Civil Service Behaviour – Communicating & influencing.

Candidates that pass the application sift stage will be invited for an informal interview before appointment.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

Question(s) in relation to the following Civil Service Behaviours:

• Making effective decisions
• Delivering at pace
• Communicating and influencing
• Working together

Further details 

Flexible and Hybrid Working Options  

HMCTS offers a flexible working system in many of its offices. Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.   

Most employees within the directorate will be working a hybrid pattern, spending 60% of their week in an office.

Job Sharing and Reduced Hours  

All applications for job sharing or reduced hours will be treated fairly and, on a case,-by-case basis in accordance with the MoJ’s flexible working policy and equality policy.  

Excess Fares and Relocation Allowances  

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.  

Location of Post

The successful candidate/s will be required to travel to other HMCTS across the country regularly, however base location can be flexible. In line with the department’s policies, travel, and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies. 

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.