Ministry of Justice

Job Title & Grade:  Administrator - Grade AA

Contract Type:  Permanent

Salary range (depending on location):  National – £23,311 

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:  South Tyneside

Directorate:  Case Management

Team:  Central Business Support

Working Pattern:  The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), or as part of a job share etc.

However, in order for us to meet business demands this role is advertised as full time only which is 37 hours over 5 days.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. 

Reporting to:  Team Manager

Closing date for applications:  7th July 2025

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.  

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service. 

Our LAA commitment to Diversity and Inclusion

The LAA is committed to diversity and inclusion, and we positively promote flexible working, including job shares. 

We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances at your working location. 

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months. 

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting.
Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Case Management

The Case Management department is the delivery function of the LAA, and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid.

Central Business Support

This Administrator role is based in Case Management’s Central Business Support team and focuses on supporting other caseworkers in their roles within Civil Legal Aid. The role is office based, and you would be part of a small but integral team

Job Summary

To work in a fast-paced team who primarily screen and allocate various items of work to support the legal, means and finance teams within Civil Legal Aid. The Central Business Support role includes the administration and allocation of tasks such as appeals, CCMS work and Legal Aid return post.

Key Responsibilities:

• Retrieval, scanning and sending of documents to internal customers 
• Open and screen return post
• Send outgoing post
• Provide administrative support to national Appeals Team
• Screen and Allocate Emails
• Screen and Allocate grade specific administrative workflow items
• Other administrative tasks as required 

Essential Knowledge, Experience, and skills 

Experience of using word, excel, teams and other windows-based applications

• Ability to work on own initiative and in a team 
• Adaptable with the ability to manage and work on a variety of tasks at the same time
• Effective interpersonal skills with the ability to communicate clearly.           

Desirable Knowledge, Experience and skills

• Experience of working in an administrative role 

Person Specification

No prior experience is required, as full training will be provided. However, we are looking for someone who: 

• Works well both independently and as part of a team. 
• Enjoys being part of a fast-paced and rewarding work environment. 
• Brings a positive, can-do attitude and a genuine enthusiasm for learning. 

Assessment approach 

Application Process – 

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 500 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following: 

• Strengths relevant to the role
• Some or all of the following behaviours relevant to the role

Delivering at Pace

Examples of delivering at pace at AA and AO grade or equivalent are when you:

• always work with focus and pace to get the job done on time and to a high standard
• follow the relevant policies, procedures and rules that apply to the job
• use own knowledge and expertise to organise work
• keep focused on delivery and take responsibility for the quality of work produced
• keep a consistent level of personal performance
• keep managers and stakeholders updated on how work is progressing

Working Together

Examples of working together at AA and AO grade or equivalent are when you:

• proactively contribute to the work of the whole team and remain open to taking on new and different roles
• get to know your colleagues and build supportive relationships
• listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary
• ask for help when needed and support others when the opportunity arises
• are aware of the need to consider your own wellbeing and that of your colleagues
• understand that bullying, harassment and discrimination are unacceptable

Shortlisting is planned for week commencing 7th July 2025

Interviews are planned for week commencing 28th July 2025

If you would like more information on this opportunity, please contact – Waters, Jacqueline (LAA) | She/Hers Jacqueline.Waters@Justice.gov.uk

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk  initially. We aim to respond to any complaint within 10 working days.