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General Information

Salary
£38,661 - £42,019 Pro-rata
Working Pattern
Part Time/Job Share
Vacancy Approach
External
Location
London
Region
London
Closing Date
03-Jun-2025
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
1
Reserve List
12 Months
Job ID
6082

Descriptions & requirements

Job description

Judicial Appointments Commission Job Description – Quality Assurance Manager (1 60% job-share post: Wed-Fri)

Summary 

Do you have a passion for precision? Are you delighted by detail? Enthusiastic about setting excellent standards? If the answer is yes, you could be exactly who we’re looking for to join our dynamic operational team. 

We’re looking for one Quality Assurance Manager to job-share with an existing Quality Assurance Manager to help us deliver high quality recruitment campaigns at pace. Applicants applying for this job-share role should note the requirement will be for 60% FTE with a working pattern of Wednesday-Friday each week. 

As an independent public body, the Judicial Appointments Commission is responsible for designing, planning, and running recruitment campaigns to select judges in the courts and tribunals, up to and including the High Court, as well as non-legal tribunal members. You can read more about our work on our website: http://judicialappointments.gov.uk 

With a new recruitment campaign launched every couple of weeks, and statutory responsibilities to make sure we select candidates on merit and through fair and open competition, it’s essential that our processes are robust, inclusive, and attractive to candidates from the widest possible backgrounds. 

Our Quality Assurance Managers play a pivotal role in helping us to achieve that. They work with our selection exercise teams to make sure our shortlisting and interview materials are both challenging and fair. They use their excellent stakeholder engagement skills to liaise closely with judges and our interview panels to make sure our materials and reports are accurate. They also take the lead on our feedback processes, ensuring that candidates get appropriate feedback, while also helping the JAC to consider ways we can keeping improving and strengthening our processes in the future. 

Main responsibilities

  • Reviewing JAC shortlisting and selection materials to ensure quality standards are met across a range of different recruitment campaigns, while ensuring JAC policies and procedures are followed. 
  • Liaising with judges in the drafting and production of shortlisting and selection materials for a range of different recruitment campaigns. 
  • Overseeing the production of the candidate assessment reports including briefing and supporting the JAC’s cadre of panel members to draft high quality, accurate and consistent reports. 
  • Presenting the JAC’s intended sifting and selection day materials to senior stakeholders. 
  • Manage the JAC’s recruitment day observation programme, ensuring that an appropriate level of interviews are observed in line with procedure. 
  • Lead the provision of candidate feedback using a range of different data sources to produce informative and accessible reports. 
  • Identifying opportunities for continuous improvement within the production of JAC selection materials, or recruitment processes. Presenting findings and ‘lessons learned’ to key internal stakeholders.

The duties/responsibilities listed above is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Essential Criteria

  • Excellent attention to detail.
  • Strong organisational skills with an ability to prioritise to deadlines and work to quality standards across a range of different projects.
  • Good communication skills, both written and oral.
  • An ability to build and maintain positive relationships with colleagues and stakeholders.
  • A pro-active approach to identifying opportunities for improvement.
  • Experience of working in a quality assurance role, or relevant transferrable skills.
  • The ability to quickly learn to use unfamiliar software to a good standard, with appropriate training.

What we can offer you

We offer a range of benefits including an attractive annual leave allowance, flexible and hybrid working opportunities, and choice of pension schemes. We actively encourage all staff to undertake learning and development as part of their personal objectives and have a range of networks to support and promote inclusivity, wellbeing, and dignity at work among other things.

Recruitment process details

Behaviours

We’ll assess you against these behaviours during the recruitment process: 

  • Managing a Quality Service
  • Changing and Improving
  • Delivering at Pace
  • Communicating and Influencing 

In addition to these behaviours, your experience will be assessed during the recruitment process in accordance with the essential criteria for this role (please see essential criteria section of this job description).

Application process

To apply for this role, you will need to provide: 

  • your CV,
  • a statement of suitability detailing the relevant skills and experience you have (250 words max)
  • written evidence of the two core behaviours for this role: Managing a Quality Service and Changing and Improving (250 words per behaviour).

Sift

Applications will be sifted based on the CV, statement of suitability and written evidence of two behaviours: Managing a Quality Service and Changing and Improving 

Interview

At interview we will assess you against four behaviours: Managing a Quality Service, Changing and Improving, Communicating and Influencing, and Delivering at Pace.

We will also ask you about your experience and some behaviour questions. You can find out more about the Civil Service’s recruitment framework here: 

https://www.gov.uk/government/publications/success-profiles 

Applicants invited for interview may be required to undertake a brief work exercise either before or on the day as part of the selection process. More details will be provided if you are invited to interview. 

Interviews are expected to take place week commencing 7 July or 21 July 2025. Interviews may be conducted remotely via Microsoft Teams or face-to-face. More details on the arrangements will be provided to candidates invited to interview. 

Reserve List

As well as appointing one candidate we may place other candidates on a reserve list for future vacancies for up to 12 months.

 

Office Attendance

JAC staff are currently working in a hybrid way with a minimum of 2 days per week in the office. Applicants for this role should note that they may be required to attend the office or a JAC interview venue more regularly on occasion, in line with business need.

Further Information

If after reading this job description you require any further information, please contact Meena Islam, Head of Operational Delivery 

Meena.Islam@judicialappointments.gov.uk 

If you have any questions about the recruitment campaign, or any terms and conditions relating to the role, please contact the JAC HR team: 

Recruitment@judicialappointments.gov.uk


Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.


Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further Information

If after reading this job description you require any further information, please contact Meena Islam, Head of Operational Delivery 

Meena.Islam@judicialappointments.gov.uk 

If you have any questions about the recruitment campaign, or any terms and conditions relating to the role, please contact the JAC HR team: 

Recruitment@judicialappointments.gov.uk

Please quote the job reference 6082

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 6082

Application form stage assessments

Behaviours
Behaviours Application Form Question Word Limit
250
Managing a Quality Service
Changing and Improving
Experience
We will assess your experience for this role via the following methods
CV or Work History, Experience Questions, Statement of Suitability
Experience Questions Application Form Question Word Limit
250
Statement of Suitability
Guidance for the Statement of Suitability
Please use the space below to outline how your skills and experience make you suitable for the role of Quality Assurance Manager at the JAC. Please make specific reference to the essential criteria outlined in the job description
Evidence of Experience
CV or Work History, Experience Questions, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews are expected to take place week commencing 7 July or 21 July 2025.
Behaviours
Managing a Quality Service
Changing and Improving
Communicating and Influencing
Delivering at Pace
Experience
Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here.
We will assess your experience for this role via the following methods
Experience Questions

Other Assessments

Which assessment methods will be used?
Other 1
Other - Assessment Title 1
Judicial Appointments Commission - Quality Assurance Manager exercise
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)