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General Information

Salary
The national salary is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location.
Working Pattern
Full Time, Part Time, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
02-May-2025
Post Type
Permanent
Civil Service Grade
HEO
Number of jobs available
8
Reserve List
12 Months
Job ID
4948

Descriptions & requirements

Job description

Team Overview: HR Casework Service is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, HR Casework Service is responsible for delivering a service to over 40 + Government Departments, covering over 38% of the Civil Service’s headcount.

The Service is delivered remotely, virtually and face to face. HR Casework Service provide professional advice, guidance on employment law through coaching techniques, HR policy and non-transactional processes to managers for cases/queries within the scope of our service offering.

The service also provides a HR Technical Consultancy Service which delivers required outcomes as well as bespoke interventions designed to achieve sustainable high performance and cultural change.

These teams are supported by the Data and Digital information team and Corporate Services Team. Together we are a high performing service which is recognised across government and through our many prestigious awards.

Key Responsibilities:

  • Managing a portfolio of HR cases where face to face and remote and virtual intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
  • Supporting managers nationally via the Manager Advice Line (MAL) and email.
  • Supporting managers and employees nationally via the Early Resolution Line.
  • Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
  • Providing managers with advice and guidance which adheres to a range of policies included within the service offer.
  • Coaching client’s managers to improve their competence and confidence to manage cases.
  • Delivering a high-quality service to all parties involved in an HR case.
  • Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.
  • Accurately recording and providing management information as required.
  • Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
  • Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.
  • Support our partners with HR Technical consultancy work, this will include working with stakeholders, audits of employee relations cases, suggestions for interventions and report writing.

Essential Criteria

  • HR Advisory or relevant knowledge – proven experience of managing HR cases and delivering sound HR Casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up-to-date knowledge and understanding of Employment Law. Other relevant experience will be considered.
  • Resilience - adaptability, mental agility, emotional intelligence.
  • Interpretation and assimilation of information - gathering facts, sifting information and relaying information in an understandable format.
  • Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
  • Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g., clients, legal team, HR Business Partners, Civil Service Employee Policy, collaborative partners.
  • Personal Development - increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
  • Working to deadlines – crucial in ET context.
  • A good level of computer literacy in Microsoft applications.
  • Confidentiality and compassion with negotiation.
  • Questioning skills and assimilating information quickly.

Desirable Criteria

  • Employment law knowledge.
  • CIPD qualification - hold a CIPD qualification or show a willingness to work towards achieving it in a timescale agreed by their Line Manager.

Behaviours

We'll assess you against a variety of behaviours during the selection process such as:

  • Making effective decisions
  • Delivering at pace
  • Communicating and Influencing
  • Working Together 
  • Changing and improving
  • Managing a Quality Service

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here. 

Benefits

  • Learning and development tailored to your role.
  • An environment with flexible working options and autonomy of the structure of your working day, including hybrid working. Staff are expected to attend the office minimum 40 % / 2 days per week this will increase in line with MOJ Policypro-rota for those working less than 37 hrs a week. (Office will be based in a geographical area so some travel should be expected.)
  • A culture encouraging inclusion and diversity
  • Civil Service pension
  • Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.

Security

  • Successful candidates must undertake CTC security clearance to be appointed to the post.

Selection process details

This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience.

As part of the application process, you will be asked to complete a CV and statement of suitability. If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 500 words. It should highlight how you meet the essential and desirable criteria for this post.   You should refer to the essential skills set out above.

At the interview you will be tested on your understanding and application of Employment Law.  You will also be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview.  The written assessment will take approximately 25 minutes.  Should you require any reasonable adjustments to support you, please include this information when booking your interview. 

This role is full time only.  Applicants who wish to work an alternative pattern are welcome to apply however your preferred working patterns may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview and request it. Please note we do not consider standalone CV applications – you must apply for this role through Civil Service Jobs.

Making high quality professional HR services accessible to our clients, in delivering innovation, empowering customers, and ensuring that your success is our future

Use of AI 

 

Candidates must ensure their applications, including personal statements and behaviour examples, are truthful and factually accurate.  Please note that plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Sift and Interview dates

The sift is due to take place w/c 05 May and 12 May 2025.

Interviews are likely to be held between 02 June 2025 and 13 June 2025.

We will try to meet the dates set out in the advert.  There may be occasions when these dates will change.  You will be provided with sufficient notice of the confirmed dates.

 
Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 4948 

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 4948 

Application form stage assessments

Behaviours
Behaviours Application Form Question Word Limit
500
Communicating and Influencing
Managing a Quality Service
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
These are on the advert
Behaviours
Making Effective Decisions
Delivering at Pace
Communicating and Influencing
Working Together
Changing and Improving
Managing a Quality Service
Technical
1) You will be tested on your understanding of Employment Law.
2) You will be tested on your application of Employment Law.
3) At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview and will take 25 minutes.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Counter Terrorism Check (CTC)