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General Information

Salary
£41,463 - £45,276
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Location
Cardiff
Region
Wales
Closing Date
04-Feb-2025
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Job ID
2279

Descriptions & requirements

Job description

Key Accountabilities

  • Ensuring relevant support is provided to the Senior Leadership Team (SLT), including the Regional Delivery Director (RDD), the Head of Service Performance Improvement (HoSPI), Heads of Operations and the wider RSU ensuring that senior leaders have the information required to deliver business performance effectively.
  • Provide performance reports, data analysis/interpretation and advice to assist the RDD, Heads of Operations and SIP in understanding regional performance and identifying appropriate interventions or corrective action and performance improvement strategies for services. 
  • Develop and manage an aggregated view of delivery performance, resources and costs across the region including contributing to the effective delegation of sitting day allocations for the region.
  • Signpost to existing reports, and where necessary, coaching users, including the judiciary, in self-service of performance information.
  • Operational Performance function in the National Support Unit (NSU) to escalate the need for changes or additions to performance reporting tools/reports and commissioning improvements. 
  •  Lead on data stewardship for the region, quality assuring data provided and coaching managers/staff so they understand where and why improvements are required to ensure it can be used and relied upon to make strategic decisions about the operation. Where necessary, escalating issues to the Head of Operations, Head of RSU or the NSU.
  • Manage and support the team of Operational Support Managers, working in a matrix management arrangement with other RSU senior leaders, to assign and delegate responsibilities, ensure the team is supported, guided, and developed and the performance of individuals and the team is managed effectively.
  • Contribute to regional business planning process by providing performance insight and regional context and data to enable SLT to develop plans to deliver against national and regional objectives.
  • To work in a flexible way and undertake any other ad-hoc duties reasonably requested that are commensurate with a role at this level.
Additional Information

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 2279


Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. 

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours 

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits 

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension 

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training 

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks 

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Contact Information
If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Application form stage assessments

Behaviours
Behaviours Application Form Question Word Limit
500
Managing a Quality Service
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please explain why you are suitable for this role, providing examples of your skills and experience.
Evidence of Experience
Statement of Suitability

Interview stage assessments

Behaviours
Changing and Improving
Leadership
Communicating and Influencing
Managing a Quality Service
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
Baseline Personnal Security Standard (BPSS)