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General Information

Salary
£25,582
Working Pattern
Full Time
Vacancy Approach
External
Location
Birmingham, Bradford, Bury St Edmunds, Cambridge, Darlington, Havant, Leicester, Loughborough, Manchester, Newcastle-upon-Tyne, Newport, Northampton, Salford, Stoke-on-Trent
Region
East Midlands, Midlands, North East, North West, South East, Wales, West Midlands, Yorkshire and the Humber
Closing Date
09-Mar-2026
Post Type
Internship
Civil Service Grade
AO
Number of jobs available
67
Reserve List
12 Months
Job ID
15087

Descriptions & requirements

Job description

Proud to serve. Proud to keep justice going.

We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.  

Spread nationally over several sites, our ‘National Services’ which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.

Key Purpose

We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.

Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.

Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.

Essential Skills, Knowledge, and Criteria

  • Ability to work collaboratively in a team environment.
  • Excellent customer service skills and communications skills.
  • Strong IT, administration, and organisational skills.
  • Flexible and adaptive to support business needs.
  • Proactive - resolve routine problems and escalate serious issues.
  • You must be eligible to work in the UK for the entire duration of the internship.

Applications from students in the final/penultimate year of under/post graduate study are particularly welcome, the experience will be beneficial towards your area of study and future career aspirations.

Ways of working

Successful candidates should be available to commence employment on 22nd June 2026 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro-rata basis.

As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week (Monday to Friday).

Due to the short nature of the roles, these are not eligible for skilled worker sponsorship and candidates must have the appropriate right to work at the time of appointment.

Locations

Role availability varies by location, please see below for the full list.

You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may an occasional need to work at other local HMCTS offices.

We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress.  We are unable to transfer applications between regions or place candidates at sites not listed.

National Business Centre (NBC) Role Purpose:

Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence.

Courts & Tribunals Service Centre (CTSC) Role Purpose:

CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.

Locations:

Bradford

Phoenix House, Rushton Avenue, Thornbury, BD3 7BH

No. of Positions 2                       

Bury St Edmunds

Triton House, St Andrews St North, Bury St Edmunds IP33 1TT

No. of Positions 2       

Darlington

Darlington Magistrates Court, Parkgate, Darlington. DL1 1RU

No. of Positions 4

Leicester

Sovereign House, 17 Princess Road West, Leicester LE1 6TR

No. of Positions 7

Northampton

St Katherine's House, 21-27 St Katherine's Street, Northampton NN1 2LH

No. of Positions 8

Stoke-on-Trent

Bennett House, Town Road, Hanley, ST1 2QB

No. of Positions 6

Salford

Metro Building, Trafford Road Exchange Quay, M5 3NN

No. of Positions 6

Loughborough

Crown House, Southfeld Road, Loughborough, Leicestershire, LE11 2TW

No. of Positions 8

Newport

Usk House, Lower Dock Street, Newport, NP20 2GD

No. of Positions 6

Birmingham

54 Hagley Road, Birmingham B16 8PE

No. of Positions 6

Birmingham

Centre City Tower, 5-7 Hill Street, Birmingham, B5 4UU

No. of Positions 2

Newcastle

Kings Court, Earl Grey Way, North Shields NE29 6AR

No. of Positions 4

Manchester

Piccadilly Exchange, 2 Piccadilly Plaza, Manchester, M1 4AH

No. of Positions 2

Cambridge

Cambridge County Court, 197 East Road, Cambridge, CB1 1BA

No. of Positions 2

Havant

Havant Justice Centre, The Court House, Elmleigh Road, Havant, PO9 1AL.

No. of Positions 2

Selection Process

The selection process will be conducted on written applications only. No formal interview will be required, instead we will hold informal Microsoft Teams calls with those who pass the sift. If selected for appointment, we will try to match your selected location preferences, but if vacancies in those do not exist, we may offer employment at alternative nearby locations.

A Merit List of applicants meeting the required selection criteria will be kept for up to 6 months.  If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.

Pre-Employment Checks (Vetting)

Candidates who pass the application stage will need to complete pre-employment checks successfully before a provisional offer will be made. Expected start date is the 22nd June 2026. Due to the short-term nature of the role, if pre-employment checks exceed or are expected to exceed a reasonable timeframe (no later than the 1st June 2026), we will not be able to progress your application as we will be unable to accommodate a later start date.

Application:

To apply for this exciting developmental opportunity please read the job description and complete the online application form.

You are encouraged to follow the STAR framework when providing evidence. Further information on Success Profiles, STAR and the required standards for this post can be found at https://www.gov.uk/government/publications/success-profiles  

Personalisation in writing your application answers is crucial.

If a large number of applications are received the sift may be based on the Experience question only as the lead criteria. Your application will be progressed to a full sift should your application meet the required benchmark.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 15087

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 15087

Application form stage assessments

Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge, and experience against the ‘Essential Skills and Criteria’ outlined in the job description.
This can be work or education based or gained in other environments such as volunteering.
Evidence of Experience
Statement of Suitability
Technical
Technical Questions Application Form Question Word Limit
250
Provide an example of where you have managed competing deadlines while ensuring excellent customer service.

Interview stage assessments

Interview Dates
No interviews required. Calls will be arranged to discuss the role - likely to be end of March/early April.
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.