14413 - DSO Training and Support Manager - London and RCJ - 14413 - Ministry of Justice

Descriptions & requirements

Job description

HM Courts and Tribunals Service

Directorate:

Digital Technology Services (DTS)

Pay Band:

HEO

Job Title:

National DSO Training & Support Manager

Location:

This role is predominantly based in London

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term:

Permanent

Interview:

Video conference via Teams

Level of Clearance:

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Roles will be recruited using a combination of the Government Digital and Data (GDD) (GDD) and Success Profile Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is aligned to the Business Relationship Manager role, within the IT Operations Job Family.

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months.

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As a member of the National DSO Support Team within DTS you will have a pivotal role in supporting HMCTS by driving the development of new digital services, supporting new user- centric, intuitive systems and enabling simplified access to justice.

You will be responsible for the support and development of the National Digital Support Officer (DSO) team. You will design, develop and deliver the DSO learning packages, updating the packages when required and support the DSO community to meet business need.

You will have a pivotal role in supporting the DSO community, by driving the development of new digital services, supporting new user-centric, intuitive systems and enabling simplified access to justice.

The post holder will need to work with others within and external to the DTS and across the HMCTS Regions attending discussions relating to the DSO role.

They will support the Head of Digital Support Officers Manager with the design, development and delivery of the DSO learning package, updating the packages when required to meet business need.

In addition to supporting the National DSO community, each post holder will be a central point of contact and trusted advisor for the DSOs and RSUs for IT matters for London & RCJ.

The post holders will provide cover as and when required for other HEO colleagues within the team.

Key Responsibilities:
· The post holder will support the Deputy Head of Digital Support Officers on issues relating to the DSO roles, including:

· Briefing, reporting, HR and training workstreams, compliance with HR policies, engagement within the Regions, support with identification of and preparation for further national training programs to the DSO community;

· They will highlight areas of concern that require the attention of intervention to senior management;

· Collate and analyse management information that gives a meaningful and collective narrative of progress and outcomes to inform decision making by senior management;

· Be a single point of contact for DSOs, responding to requests for information from multiple stakeholder groups;

· Work with reform project teams to ensure DSO recruitment, training and support are in place, risk and issues are identified and benefits are mapped;

· Provide one-to-one or group training to DSOs;

· Escalate specific issues to Head of Digital Support Officers Manager or Head of Live Operations as appropriate;

· Drafting communications or commissioning them from stakeholders on request from the Head of Digital Support Officers Manager;

· Assist the Head of Digital Support Officers Manager by attending meetings, coordinating consultation, contributing to papers and/or providing a secretariat function as required.

Accountability

· Reporting to the Deputy Head of HMCTS Digital Support Officer Team (SEO) manager.

Key interactions will be with:

· DTS Product Managers;

· DTS Incident/Problem Management Teams;

· DTS Live Operations

· DTS Digital Operations

· DTS Regional IT Team.

· Judicial and RCJ Group Teams

· National Services & Regional Management Teams;

· Head & Deputy Head of the National DSO Team;

· DTS Business Relationship Managers;

· National DSO Coordination Team, Training and Support Managers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location

The postholder will be covering the London and RCJ.

Post holder will be required to be based at a HMCTS site within their respective region and will need to travel extensively within the region they support including travel to other HMCTS sites outside of their region (including London) when required as part of these working arrangements.

Essential Criteria

· Experience of stakeholder engagement;

· Experience of digital products & systems used within the HMCTSs.

· Experience of providing end user support/advice.

Desirable experience:

· Evidence of using continuous improvement tools to review and implement process improvements;

· Experience of problem solving and working with others to deliver at pace.

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

Application process:

The following areas will be recruited using a combination of the Government Digital and Data (GDD) (GDD) and Success Profile Frameworks will be used to assess and score your application during the sift, and interview.

Experience – As demonstrated in your application form and 750 words statement of suitability.

Strengths – During the interview, you will be asked strength-based questions.

Technical Assessment – During the interview, you will be asked a questions against the GDD framework, focusing on:

§ Stakeholder Relationship Management

§ Continuous Service Improvement

§ User Focus

Behaviours – During the interview, you will be required to provide evidence of the following key behaviours at HEO.

· Changing and Improving

· Communicating & Influencing

· Developing self and others

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 14413

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference

Allowance

Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.

Ministry of Justice

14413 - DSO Training and Support Manager - London and RCJ

General Information

Descriptions & requirements

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Application form stage assessments

Interview stage assessments