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General Information

Salary
The national salary range is £42,914 - £46,182, London salary range is £49,325- £53,081. Your salary will be dependent on your base location
Working Pattern
Full Time, Flexible Working
Vacancy Approach
External
Location
National
Region
National
Closing Date
26-Jan-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
2
Reserve List
12 Months
Job ID
13433

Descriptions & requirements

Job description
HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band:    SEO

Job Title: 2 x Senior Business Analyst

Location: London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Interview:Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary.  This role is within the Product and Delivery Job Family and is a Business Analyst role at Business Analyst level.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Background

The Decommissioning and Legacy Risk Mitigation (DLRM) Programme is part of the Government’s Major Projects and Programmes portfolio and has been established to mitigate the risks presented by HMCTS’ legacy technology. The programme sits within HMCTS’ Digital and Technology Services directorate and works across HMCTS, MoJ and Cabinet Office to deliver its primary aim of decommissioning HMCTS applications without undue risk.

The scale of ambition for the DLRM programme is significant. There are around 300 bespoke applications in use across HMCTS. The programme’s aim is to ensure these applications are able to support HMCTS operations as well as decommissioning those that are no longer needed. As such, the DLRM Programme brings together multiple inter-related workstreams focussed on reducing our technical, cyber and data debt. The work covers a number of Digital, Data and Technology disciplines as well as commercial, financial and programme and project delivery skills and has a blended team of permanent and contingent people from a variety of backgrounds. Having secured funding for this ambitious programme, we are now at an exciting stage of our journey and are looking for enthusiastic and committed people to join one of the most ambitious technology programmes across government.

Job Description:

As a Senior Business Analyst your core purpose will be to undertake the business analysis activity required to effectively support the decommissioning of HMCTS Legacy systems within the Decommissioning and Legacy Risk Mitigation (DLRM) Programme, for all workstreams.  These are mostly aligned to Crime, Civil Family & Tribunals, as well as key BA activities in other workstreams - notably Opal (the replacement of the Libra Green on Black application).

The successful candidate will be responsible for the delivery of business analysis objectives identified within the overall project plan for DLRM, including gathering business requirements, stakeholder management, management of related risks/issues/dependencies and to support understanding of data management requirements of decommissioning from a business perspective. You will be experienced in using a variety of BA tools and techniques dependent on the stakeholder and scenario. You will be given the opportunity to continue to grow your BA capabilities, as well as managing relationships with senior stakeholders, as you progress to becoming a leading figure within the BA community.

Key Responsibilities:

  • Establish the scope, goals and objectives of the project with the Lead Business Analyst and wider senior management and determine what business analysis is needed to achieve the scope, goals and objective
  • Understand the landscape of the project such as the sponsor/s of the project and the stakeholders / SME that are to be engaged, and the key milestones and timelines for delivery
  • Generate plans for the delivery of business analysis for a project to inform higher level plans and to set expectations for managers and stakeholders
  • Lead the engagement and facilitation of workshops and meetings with stakeholders and SMEs to understand their needs and requirements to impact effective and efficient change
  • Manage the delivery of outputs for business analysis for a project including risks and issues that will impact business analysis, and the wider project deliver, as well as identifying any dependencies and constraints that may impact the end product delivery
  • Support business analysis activities required throughout the project lifecycle including procurement, design, build, test and deployment
  • Ensure business processes and policy objectives are understood and addressed appropriately by product teams
  • Support business and technology change within your area as well as delivery of products and services
  • Lead on the ways of working for the definition of precise problems for investigation
  • Work in collaboration with user researchers, service designers and technical architects to develop relevant analysis of problem areas, and work with the Lead BA and the Business Analysis Community to feed this in to strategic, and strategic decisions.
  • Define success metrics and mechanisms for monitoring data through the life cycles of services
  • Compare the best processes or delivery methods to use, including measuring and evaluating outcomes
  • Contribute to the production and continued refinement of business cases through the life cycles of products and services ensuring the incorporation of proportionately robust and good quality evidence
Skills and Experience:

  • Will know how to develop the analysis and collection of information to create recommendations for service improvements.
  • Previous experience of working across senior technical and business stakeholders ensuring the understanding of requirements and ability to communicate modelling results clearly.
  • Experience analysing large amounts of complex information and can use it to produce solutions.
  • Knows how to work according to test plans to design, interpret and execute them.
  • Requirement elicitation and management experience
  • Ability to refine and model as is and to be processes
  • Facilitation skills with the ability to find common ground between the technical and non-technical.
  • Excellent stakeholder engagement skills
  • Experience of problem solving and working with others to deliver at pace.
  • Can make decisions within agreed parameters.
  • Good communication skills.
Essential Criteria:
  • Detailed knowledge of HMCTS (especially the digital environment) or similar organisation
  • In-depth understanding and extensive experience of applying business analysis principles and tools
  • Proactive and consistently improving based on business analysis best practice
  • Experience of working with product managers, user researchers and service designers on government service development teams
  • Expert at gathering evidence and information from a range of sources using industry standard and bespoke methods
  • Ability to identify and contribute to the management of risks, issues, assumptions and dependencies across service areas
  • An understanding of agile approaches and experience of working in agile teams
  • Modelling complex situations across more than one business function or programme

Desirable Criteria:

  • Experience of decommissioning systems
  • Experience of data migration projects

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your application form.

  • Technical – As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.
  • Capability Skill 1 - Business Process Improvement
  • Capability Skill 2 - Context, problem and option analysis
  • Capability Skill 3 - Defining and managing business needs, user needs and  requirements
  • Capability Skill 4 – Stakeholder relationship management

  • Strengths – The interview will involve a discussion around 2 strengths.

  • Behaviours – You will be required to provide evidence of the following key behaviours at SEO Level
  • Changing & Improving
  • Making Effective Decisions

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.


Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 13433

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference: 13433

Allowance

Roles will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profile Frameworks. Using GDD we will then determine if you will be paid an allowance on top of your basic salary.

Application form stage assessments

Behaviours
A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Changing and Improving
Experience
We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Interview stage assessments

Interview Dates
Interviews expected w/c 23/02/26 but this could be subject to change.
Behaviours
Changing and Improving
Making Effective Decisions
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Technical
Business Process Improvement
Context, problem and option analysis
Defining and managing business needs, user needs and requirements
Stakeholder relationship management
Level of security checks required
DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.