Job Title & Grade: 

Administration Officer (Caseworker) - AO                                   

Contract Type:       Permanent

Salary range (depending on location): National - £25,582

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location:  Liverpool, Leeds, South Tyneside, Bristol and Cardiff

Please note: As we are recruiting in the Liverpool office, as well as our standard pre-employment checks, all successful applicants must complete CTC checks once successful. To enable them to proceed with the clearance the applicant must comply with current residency rules for National Security Clearance.

Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for 3 years.

Directorate:             Case Management            

Team:                       Operational Delivery

Working Pattern:         

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

Reporting to:              Team Manager

Closing date for applications 17th December 2025

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). At the Legal Aid Agency (LAA), we have a vital purpose. We help eligible people meet the costs of legal advice, family mediation and representation in a court or tribunal in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we have some of the best People Survey results in the Civil Service and are proud of our supportive, inclusive culture. 

We’ll invest in you by providing structured training and development opportunities

This is a great chance to start your career with the LAA and we offer real opportunities to progress and develop your career, either with us or the wider Civil Service if you choose.

Case Management

The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly.

We listen and engage with all staff in case management, ensuring we always value the ‘caseworker voice’ and that this is represented when delivering change. We support all staff in our work, recognising success and promoting a positive and healthy work-life balance.

We have a culture where new ideas are encouraged and appreciated. 

Job Summary

Our Administration Officers (AO) are responsible for processing applications for legal aid and assessing claims for payments in accordance with regulations and guidance.

Working as part of a team, you'll manage your own time while helping to achieve operational, performance and service standards within your work area.

Following training you will be required to maintain an up to date understanding of current guidance and regulations in either Criminal Court proceedings or Civil proceedings.

The role can include the following:

• making accurate decisions on applications to determine eligibility based on the merits of the case and financial eligibility of the client
• make accurate decisions on claims for payments submitted by Solicitors and Barristers to ensure the correct spending of public funds
• dealing effectively and professionally with enquiries from customers both in writing and verbally
• regular interaction with Solicitors, legal aid clients and colleagues across the LAA and MoJ
• achieving performance and quality targets in your work
• ensuring information and data is recorded accurately on case management systems and that case records are up to date

Being an AO caseworker within the LAA is an interesting and varied role, where you can make a real difference.

• Essential Knowledge, Experience and skills Ability to make decisions using evidence/information

• Experience of working in a team

• Ability to work to deadlines

• Ability to use computers and Microsoft 365 
• Ability to communicate using written and verbal skills 

Person Specification     

No prior experience is required, as full training will be provided. However, we are looking for someone who:

• Works well both independently and as part of a team.
• Enjoys being part of a fast-paced and rewarding work environment.
• Brings a positive, can-do attitude and a genuine enthusiasm for learning.

Assessment approach

Application Process

To apply please provide a statement of suitability in no more than 750 words, you should describe how you meet the following 3 requirements from the Essential Criteria (we advise that you provide three paragraphs of 250 words to address each criterion separately):

• Decision Making: Ability to make decisions using evidence/information 

• Teamwork: Experience of working in a team 

• Time Management: Ability to work to deadlines 

Your statement should demonstrate your ability to achieve these essential criteria, using examples can help strengthen your application.

Please note we do not require a CV.

Interview / assessment Process

If you are successful through the application stage, you will be asked an experience question based on all of the essential skills and experience required of an administration officer and 3 strength-based questions.   

Shortlisting is planned for week commencing 22nd December 2025

Interviews are planned for week commencing 19th January 2025

If you would like more information on this opportunity, please contact –Louise.Guthrie@Justice.gov.uk and Owen.McArdle@justice.gov.uk

Reserve List

The reserve list for this campaign will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months. Please only indicate preferences where you are prepared to work. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.

Use of Artificial Intelligence (AI)

As part of our commitment to integrity and transparency, we ask all applicants to ensure that the experiences, achievements, and examples shared in your application are entirely your own.

Please do not use AI tools to fabricate or simulate personal experiences. While AI can assist with formatting and grammar, it must not be used to generate stories, skills, or accomplishments that you have not personally lived or earned.

Please see our candidate guidance for more information on appropriate and inappropriate use.

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.