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Pictured: Mary-Frances, Decision Team Manager

Criminal Injuries
Compensation
Authority

Criminal Injuries Compensation Authority
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We’re here to support victims of violent crime

Where: Glasgow

What do we do?

We make a difference to the lives of victims of violent crime. In our customer-facing roles, you’ll support victims and their families who have been affected by violent crime in the process of claiming compensation for what they have suffered.

You will gather information from the police and medical authorities to make evidence-based decisions on entitlement to compensation according to the rules of the Criminal Injuries Compensation and the Victims of Overseas Terrorism schemes. The claims we receive involve crimes of physical and sexual violence in which people have been injured or lost their lives. Claims range from straightforward to complex and may require the exercise of discretion in reaching a decision, taking into account policy guidance and legal advice.

Our roles are extremely rewarding and you will be provided with comprehensive training and career development, in a diverse and inclusive environment.

Who are we looking for?

Whatever your role, you’ll need to be able to show your empathy, humanity and a passion for delivering excellent customer service. You will also need strong communication skills and sound personal resilience.