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Pictured: Charis Caulfield, Team Leader
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Criminal Injuries
Compensation
Authority

Criminal Injuries Compensation Authority
Home

We’re here to support victims of violent crime

Where: Glasgow

What do we do?

As an organisation we provide financial compensation to victims of violent crime in Scotland, England and Wales. We receive over 30,000 applications for compensation a year and while we know that financial compensation can never fully redress what victims may have suffered, what we do is an important part of providing justice for victims.

In our customer-facing roles you’ll support victims, and at times their families, who have been affected by violent crime claiming compensation for what they have suffered.

The claims we receive involve crimes of physical and sexual violence in which people have been injured or lost their lives. You will gather information from the police and medical authorities to make evidence-based decisions on entitlement to compensation according to the rules of the Criminal Injuries Compensation and the Victims of Overseas Terrorism schemes.

Our roles are very rewarding and you will be provided with comprehensive training and opportunities for career development, in a diverse and inclusive environment.

Who are we looking for?

We are a small, engaged, productive workforce with a real sense of corporate community and are recruiting for people who are bright, motivated, passionate about delivering excellent customer service and who want to use their talents to help make a difference to the lives of innocent victims of violent crime.

My story

Maurice,
Senior Decision Maker

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My story

Charis Caulfield, Team Leader

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Case study

Maurice J Gallagher, Senior Decision Maker

CICA is a fantastic organisation to work for. Its purpose and direction are well defined, and helping victims of violent crime is at the very core of its principles.

I was originally attracted to working with CICA by the engaging nature of the Case Officer role and the opportunity to support victims by recognising and compensating their suffering. I have since been promoted twice, contributing to multiple projects and business areas along the way. It has been a terrific learning experience and a great way to develop my career.

A large part of my daily job includes reviewing police and medical evidence to verify what injuries have been sustained and whether the applicant is eligible for an award. The cases I assess cover a wide variety of violent crimes and no two are identical. I find that I am constantly thinking, evaluating and problem solving, and feel satisfied that I am aiding victims and their loved ones in their search for closure or financial assistance.

I am currently a Senior Decision Maker within the Customer Support Team of CICA. My primary role consists of finalising complex claims and supporting colleagues around me. I take great care when writing decision letters to ensure I articulate my decision in the best way I can, finding the right balance between a detailed explanation and being concise, all while showing empathy to the victim. Applicants appreciate being listened to and knowing that their unique circumstances have been fully considered. I can go home at night and be proud of my contribution.

I would highly recommend CICA as a place to work for those seeking an engaging and challenging new role, or who take pleasure in making a difference in people’s lives.

Case study

Charis Caulfield, Team Leader

I have worked for CICA for almost 7 years and held a variety of roles. I started as a Decision Maker and I really enjoyed the self-performing aspect of this. From this, I have done more specialised decision making, working on review cases and historical cases. More recently, I have moved and taken on a Casework Team Leader role.

As a team leader with CICA, my background in decision-making has helped immensely where I can support my staff with advice on progressing cases, supporting and making calls to customers as well as managing any concerns raised.

Within my career journey I have found many great opportunities within CICA, and I have been lucky enough to be involved in mentoring and assisting with consolidating new entrants. With my background in decision making, this was very rewarding and I really enjoyed supporting new staff into their roles.

A large part of my day, involves dealing with staff and supporting the decision making process. This I find interesting and enjoy that no two days are the same. It can be challenging being a team leader however it has provided the opportunity to further develop myself with the department.

I would recommend CICA as a great place to work that offers opportunities to hone your skills and confidence within different roles.