Probation services officer
You've got what it takes to give people a fresh start
The Probation Service works with over 30,000 people on probation each year, supporting their rehabilitation while protecting the public. It is not an easy job, can be challenging – and may involve working with people with complex needs – but it is a rewarding one with variety, training and the chance to turn people’s lives around.
Things you need to know
About the job
Tackling the root cause of offending is never going to be without its challenges. But helping someone turn their life around is immensely rewarding.
As a probation services officer (PSO), you will undertake the full range of work with offenders before and after sentence, and in the community. This includes:
- managing offenders throughout their conviction
You will assess and manage the risk posed by people on probation to protect victims of crime and the general public.
You’ll work in one of many varied roles, managing caseloads of people on probation. You may work in an offender management team, an Unpaid Work team, in one of our Approved Premises, the courts, or in one of our victims teams. You will draw on the training you receive to assess and manage risks to keep the community safe. You’ll provide information to courts and work closely with agencies throughout the justice system carrying out risk management and collaborating to protect the public. Most importantly, you’ll do everything you can to support people on probation. That might mean providing practical advice about housing and employment, or something as simple as listening and understanding.
As a probation services officer you will be assigned to one of the following work environments. Once in post, there may be later opportunities to move into different work environments, depending on caseload and business need.
As an offender manager in a probation office, you’ll be working with people on probation over a period of time and will need to be able to build relationships and make recommendations. You will need to support, as well as have tough conversations with individuals.
You’ll need to be able to quickly build a rapport with people on probation to understand their circumstances as you may only see the individuals a few times. Working in a court, you will need to be a confident presenter as you will have to make recommendations in front of the court.
An Approved Premise (AP) is a secure home for people on probation reintegrating into the community. You will be working with a range of individuals from those who will reside in an AP long term to those who are temporarily living there. This role is largely about rehabilitation and providing the tools to reintegrate your service users back into society.
Unpaid Work involves people on probation carrying out work in their community as part of their community sentence. As a PSO working in Unpaid Work, you will assess people on probation to ensure they attend placements that are appropriate. You will work with them to overcome barriers to attendance and ensure that any lack of attendance is dealt with appropriately.
We want you, not your qualifications
The role requires certain skills and experience, but for us, your personal qualities are just as important. To help people change, you’ll need to be empathetic, patient and resilient. Perhaps you’ve already worked with people who have social or personal difficulties. Maybe you have worked or volunteered with non-profit organisations to help change lives. Whatever your experience, you’ll have strong writing and communication skills and be confident and competent at producing clear, accurate reports to demanding deadlines.
We’re also looking for people who are enthusiastic and ready to learn. In your first months, you’ll receive a blend of formal and work-based training. You’ll be supported by your team throughout, and you’ll be there for them in turn. But you’ll go beyond being collaborative: you’ll be flexible too, adapting to changes as they arise and working fast to resolve problems.
- minimum C-grade GCSEs or equivalent, or relevant work experience including sufficient writing skills
- experience of working with challenging individuals – this could time spent working, in a paid or voluntary capacity, with offenders or other individuals exhibiting challenging behaviours or whose lives are in crisis, either in or outside the criminal justice sector. However, there’s no formal weighting to any type of experience and consideration of this experience is at the discretion of the hiring team.
As part of the Probation Service, you’ll be entitled to a range of Civil Service benefits:
- an annual salary of £22,924 plus London Weighting Allowance of £3,889, where this applies; or a Market Force Allowance of £1,100 if you’re based in Buckinghamshire, Oxfordforshire, Kent, Berkshire, Hertfordshire, Norfolk or Suffolk
- 25 days’ annual leave, plus eight public holidays and service days, increasing to 30 days after 5 years’ service
- flexible working
- immediate access to an occupational pension scheme (Local Government Pension Scheme)
- other Civil Service benefits.
Supporting you to grow
We’ll make sure you have the training you need to do your job well, with dedicated learning and development to help you engage with people on probation in the best, most effective way. As a probation services officer (PSO), you’ll have many opportunities to develop in your role, to make it the first step in a successful career in the Probation Service.
Year one training
- A comprehensive induction, including the Gateway to Practice which is the first step on your learning journey.
- The PSO learning and development programme which is a blended learning package designed to equip you with the skills and knowledge required for the role.
- Mapped out learning and development.
- Supervised and assessed practice.
Career development opportunities
- Opportunity to join the PSO Progression pathway and undertake the Professional Qualification in Probation (PQiP) to become a fully qualified probation officer.
- Secondments across the Ministry of Justice (MoJ).
- Civil Service Fast Stream.
- Continuous professional development training.
Probation Services Officer (PSO) jobs are currently advertised across probation regions in line with vacancy demand. Please register your details on the Civil Service Jobs website to receive email alerts of jobs in your area.
Details you’ll be asked to provide:
- personal details including your full name, address, contact numbers and proof of your right to work in the UK
- details of your educational background, qualifications and any relevant training you have
- any unpaid or voluntary experience.
Applying for any job can be difficult – and it’s easy to overlook certain aspects of what you’re doing. We’ve put together some tips to help you to make the most of the process.
- Do your research. Find out about the Probation Service and familiarise yourself with our work, purpose and structure.
- Read the job profile and pay particular attention to the job’s purpose and the skills needed. You’ll need to show how you match what we’re looking for, so be sure that the role fits your abilities.
- Tailor your answers to meet the specific requirements outlined in the job description, rather than cutting and pasting from another application.
- Think about how you can demonstrate, from your past experiences, that you have the qualities needed to become a probation services officer (PSO) – such as overcoming particular problems, collaborating with partner agencies, or meeting difficult deadlines.
- After you list your formal qualifications and experience, there is space for you to provide details of any other relevant training or experience you have had. Make sure you can explain why these will help you in your role as a PSO.
- Check and check again. Use a spell checker, get a friend to read your application and give yourself time to proof and edit your application. You don’t want to miss out because of a typo, or missing information.
- Plagiarised applications will not be progressed.
Follow this link for more information on the recruitment framework that is used as part of the application process.
For any queries on the application process, please contact our recruitment centre on 0345 241 5358 or by email to MoJemail@example.com.
Pre-employment screening is a series of checks we carry out to ensure we comply with current legislation and to help us make informed employment decisions.
If your application is successful, you will need clear outcomes for the following checks:
- Her Majesty’s Prison and Probation Service (HMPPS) Enhanced Level 2 vetting
- Non Police Personnel Vetting Level 2 (NPPV2) *this is required as you will need to access the multi-agency ViSOR system as part of your role
Proof of UK residency
To clear the NPPV2 checks, you will need proof that you have been a resident in the UK for the last 3 years. This must be 3 years immediately before your application and not any other three-year period, or any other accumulation of time spent in the UK.
If you have been out of the country for a significant period of time (usually up to 1 year) and maintained your UK residency, you may still be considered for vetting clearance.
While this is not an exhaustive list, the following will be considered:
- spent a significant period of time overseas without returning to the UK, but intend to return in the future
- taken a gap year before or following university
- travelled for a year
- spent time overseas visiting family.
You must be able to provide correct and up-to-date documentation during the application process, when requested. See section 6 of this document for more details.
Criminal record checks
All our roles are exempt from the Offender Rehabilitation Act, which means we check all spent and unspent convictions during the vetting process.
You must declare any convictions, cautions and absolute or conditional discharges – regardless of how long ago they occurred. You’ll find more information here.
- This should not deter you from applying, as we consider everyone on their individual merits before making an employment decision.
- Having a conviction does not necessarily mean you cannot work for the Probation Service. However, failure to disclose information will halt your application as we expect a high level of integrity from our employees.
- The Probation Service encourages applications from people with lived experience, as we believe they can make a positive difference to the outcomes of the people on probation we work with.
I supervise offenders in the community – they may be on licence or on a community order. As a probation services officer in the offender management team, we deal with the root of the problem to change lives. We address the root problems in order to reduce risk of offending and we protect the victims.
A young person I used to supervise was spending time in the community, then went to prison, then was in the community and then went to prison again, like a revolving door. But a stage came when he re-offended and I recalled him back to prison, and I later met him one night when I was in one of the local hospitals. He came out of one of the booths and he said to me, “You recalled me back to prison, why did you do that?” and I explained that I had to, due to the serious nature of his offence, and that I apologise, but I was only doing my job.
“If you’re looking for a challenge, come to the Probation Service.”
Several years later, he came back to me with his wife and child, and he said that I had helped him. He came and thanked me, and he had changed his life. When I’m having a bad day, that’s the person I remember.
“At the end of the sentence when those areas of their lives have improved, which is shown by how there’s been no further reoffending, then I know that I’ve done my job and I feel absolutely brilliant about it.”
The best part of my role is that every day I help people, and I protect the community. It’s rehabilitating that person who’s walked through the door, knowing that I can help change their life. In return I know that I’m protecting victims and the society, and I know that at the end of their sentence, that person will become a good citizen of my community.
“I wouldn’t be in this job if I didn’t think I could change lives, and that makes me want to get up in the mornings.” Nari Probation Services Officer
Probation Service Regions
Vacancies are determined by business need and are advertised accordingly. Our regions cover:
- East Midlands
- West Midlands
- East of England
- Greater Manchester
- Kent, Surrey and Sussex
- North East
- North West
- South Central
- South West
- Yorkshire and the Humber.
Who we are
The Probation Service, as part of Her Majesty’s Prison and Probation Service (HMPPS), supervises high and medium risk people on probation in the community and in custody. We are here to protect the public, support victims and prevent re-offending wherever possible. We believe everyone deserves a second chance, and we help offenders make the most of theirs.
What we do
As well as assessing the risk that people on probation pose and advising courts to ensure effective sentencing, we work closely with different people and organisations. This includes job agencies, accommodation providers and a whole range of other service providers. Ultimately, our staff are the people who tackle the causes of crime, and rehabilitate offenders into the community safely. Our closest partnership is with people on probation, directly managing them in the community, as well as before and after release as they re-integrate into society.
We achieve our best results when we focus on the things that matter: making decisions based on evidence, improving and innovating, and sharpening our own skills and experience. By working fairly and inclusively, supporting our people to make the right decisions, and by taking accountability for our actions, we build trust. And we make a difference that lasts.
The bigger picture
The Probation Service is part of the Her Majesty’s Prison and Probation Service (HMPPS) and is managed by the Ministry of Justice. They’re responsible for providing a transparent, effective and responsive justice system.
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.
The Ministry of Justice’s recruitment processes are underpinned by the principle of selection for appointment on merit, on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.
If you have an enquiry you can contact the Civil Service Commission via their website.
If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact the Ministry of Justice in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission.
Our commitment to diversity and inclusion
We welcome and encourage applications from everyone. We strive for a workforce that is representative of our society and pride ourselves as being an employer of choice.
The ‘Making the Civil Service a great place to work for veterans’ initiative includes a guaranteed interview scheme to provide eligible HM armed forces service leavers an opportunity to secure a career in the Civil Service. If you are a service leaver, you can find out more from the Career Transition Partnership.
As a Disability Confident employer, the Ministry of Justice and its agencies are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
The Ministry of Justice is committed to wellbeing in the workplace and offers flexible working, together with an Employee Assistance Programme offering confidential and free advice and support to colleagues.
This job provides in-depth training and opportunities for professional development into other roles, as well as job variety, so every day is different for a probation services officer. But while their motivations for joining are diverse, our people have one shared passion: helping people get their lives back on track. Watch and read how they make that happen.
View jobs and apply
If you want to start your career with meaning, click the button below to start the recruitment process. Please note that there are limited PSO vacancies available. However, you might be eligible to apply for a Probation Officer role instead.Find jobs and apply