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Human Resources

Workplace Adjustments Advisor – 48810
£30,451 - £3,410,534,262


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Overview of the role:

About the Department:

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens.

We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders.
  • A modern courts and justice system.
  • A Global Britain that promotes the rule of law.
  • A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit:

The People Group within the Ministry of Justice:

The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.

We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.

Each service area is led by a Divisional Director/Head of Service who is responsible for managing a team of HR professionals. Programmes of work are agreed annually and delivered collaboratively as part of the People Group Business Plan.

The role:

The Workplace Adjustments Advisor is a new role which sits within the Workplace Adjustments Team.  The role holder will report into the Head or Workplace Adjustments within the team.  The role holder will be expected to work within a high level of confidentially and  work with senstive information as well as assisting in all aspects of advising on the effective implementation of workplace adjustments.


The role of the Workplace Adjustments Advisor will provide advice, guidance and support to facilitate implementation of workplace adjustments in an appropriate and timely manner in accordance with the Equality Act 2010 and departmental policies. Additionally it provides a case management service for complex and specialist adjustment needs.

This role will provide the successful candidate with the opportunity to have a positive impact on staff engagement, building disability inclusion and disability confidence across the organisation, against a backdrop of rapidly evolving and challenging priorities.

You will work with internal and external stakeholders to provide expert advice to improve workplace adjustment and disability inclusion outcomes, supporting a culture of wellbeing and a sense of belonging where everyone feels valued and able to be their best selves at work.

Responsibilities, Activities and Duties:

Provide advice, guidance and support to staff, line managers and others as necessary regarding all aspects of employment related workplace adjustments in accordance with the Equality Act 2010, including e.g. alternative options, temporary adjustments, advice on funding and processes.

  • Advise on all aspects of workplace adjustments both equipment and non-equipment, based on departmental policy and processes and best practise (Ability Manual, Attendance Management, Performance Management policy).
  • Provide a case management service where required: (advise on the ordering of equipment)
  • Liaise with line managers and individuals to ensure effective adjustments are in place in a timely manner, taking a person centred approached and ensure that adjustments meet the needs of the individual and the business. Highlight alternatives and risks and promote the ongoing management and review of adjustments to ensure they remain effective
  • Monitor enquiries to ensure action is taken in a timely and business efficient manner and follow up on outstanding issues.
  • Liaise with line managers, stakeholders and subject matter experts e.g. operational managers, Contract Management, CSHR Case Work, Digital & Technology Services, business area budget holders as necessary to ensure timely implementation of workplace adjustments.
  • Provide more detailed intervention in difficult and/or complex cases. Escalate cases which require specialised response or additional interventions e.g. MoJ W.A.S senior manager, CSHR Case Work.

Provide evidence or reports where required for Employment Tribunal’s

Behaviours & Strengths:


You will be asked questions on the following behaviours at the interview stage where you will need to demonstrate your skills and experience against the following criteria:

Making Effective Decisions

  • Understand own level of responsibility and empower others to make decisions where appropriate.
  • Analyse and use a range of relevant, credible information from internal and external sources to support decisions.
  • Invite challenge and where appropriate involve others in decision making.
  • Display confidence when making difficult decisions, even if they prove to be unpopular. Consult with others to ensure the potential impacts on end users have been considered. Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

Delivering at pace

  • Show a positive approach to keeping the whole team’s efforts focused on the top priorities. Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
  • Ensure the most appropriate resources are available for colleagues to use to do their job effectively.
  • Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks.
  • Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
  • Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.

Continuous Improvement

  • Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
  • Regularly monitor your own and team’s work against milestones.
  • Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met

Working with Others

  • Actively build and maintain a network of colleagues and contacts to achieve progress on shared objectives.
  • Challenge assumptions while being willing to compromise if beneficial to progress.
  • Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. 

Essential Knowledge, Experience and Skills:

  • Be an excellent communicator.
  • Use of IT platforms including word, outlook and excel.
  • Be able to accurately record evidence and complete other admin.
  • Be calm and adaptable in ever changing situations
  • Strong communication and relationship skills, working with range of internal and external stakeholders at all levels and across MoJ family.
  • Ability to tackle problems, and identify solutions, working on own or with others to obtain agreement.
  • Ability to assess information clearly and make effective decisions.
  • Work at pace and work well across different teams and colleagues to reach end goal, against conflicting priorities.

Desirable Knowledge, Experience and Skills:

Knowledge or experience of diversity, inclusion and wellbeing, disability and long-term conditions and workplace adjustments


CPP qualified or the willingness to study within the next two years

Security Clearance Required:


Additional Information


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail;

2- To Ministry of Justice Resourcing (;

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.