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Communications / Marketing

Visits and Events Officer – 58306
£30,451 – £38,373


We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:

Job Title

Visits and Events Officer

Pay Grade

HEO (National Scale)


£30,451 – £34,105






CTC (See Additional Information)

About the Office of the Secretary of State for Wales

The Office of the Secretary of State for Wales is the face of the UK Government in Wales and the voice of Wales in Westminster. We support the Secretary of State (SoS) for Wales and the Parliamentary Under Secretary of State for Wales (PUSS) in representing Wales at the heart of Government. We work in partnership with other UK Government Departments and stakeholders to deliver a stronger Wales within a strong United Kingdom.

Why work at the Wales Office? The exposure to Ministers is second to none in Whitehall, this role will suit an individual who wants to hone their comms experience and skills and who is not daunted by working with senior officials or Ministers. Being the smallest UK Government department, we pride ourselves on our ability to punch above our weight and cover multiple and wide-ranging policy portfolios.

Our departmental values are Commitment, Collaboration and Quality. These shape how we operate in a challenging, demanding and fast paced environment which requires flexibility, transparency and professionalism.

The Office is based over two sites, with one base in Cardiff and another in London. This post will be based in the Cardiff Office. As an accredited smarter working organisation, we offer considerable flexibility around ‘the way we work’. We have a great technology and an attractive employee benefits package which includes a commitment to investing in the learning & development of our staff.

About the Team

The successful candidate will be joining the Communications Team in OSSW which currently consists of around 8 other experienced Comms professionals. The team is open to new ideas and has an excellent reputation for delivering quality results. You will work closely with other communications teams across Whitehall and beyond, and with policy colleagues across the Department.  

Key Responsibilities

This post would suit someone who is a self-starter, a confident communicator, and is adept at building effective relationships. The successful candidate will use their excellent interpersonal skills to build trusted relationships with Ministers and senior stakeholders across Wales and beyond.

This role will involve:

  • Building and maintaining excellent relationships with external stakeholders to identify opportunities or develop programs for visits and events.
  • Taking a flexible approach and be able to deliver high-quality work at a fast pace when required.
  • Taking ownership for developing and delivering visit programs and events in Wales and London.
  • Using excellent oral and written communications skills with strong attention to detail, including skills (or the confidence to gain them) in creating social media content.
  • Resilience to act as lead officer for visits, advising Ministers face to face and calmly adapting to circumstances.
  • Developing and maintaining strong working relationships with other government departments (particularly their Wales based teams).
  • Responding to requests for suggestions or advice from other departments and assisting them in the delivery of their visits and events.
  • Representing the Wales Office at external business meetings and events.
  • Being prepared to travel regularly as required by the post, for Ministerial visits and programmes and to meet with stakeholders.
  • Each member of the team takes part in an on-call system, for which there is allowance, to take calls out-of-hours from the media. This is done on a rotational basis and full training will be given.

Person Specification

You will be a highly motivated self-starter and great teammate who can spot opportunities and generate ideas for visits. You will be highly organised, able to work to deadlines and deliver quality outcomes at pace, fully supported by your line manager.

Your experience of communications and its impact means you can turn your attention to daily delivery while also thinking about the wider picture. You are adaptable and resourceful and keen to take hold of all the opportunities this role offers to further build your career.

Please evidence in your Statement of Suitability how closely you match the essential criteria:


  • Proven experience of working in a busy events or relationship management role, demonstrating ability to be well organised, and to respond to competing priorities, adapting skills and resources to changing circumstances.
  • Excellent people skills, adapting quickly to fit skills and resources to ensure the delivery of timely and high-quality outputs.
  • Resilience to see projects through to completion, to adapt plans as necessary. 
  • Creativity that enables you to connect issues and search out opportunities in a diverse range of circumstances and situations.
  • Demonstrated personal ability to thrive in a high profile and demanding environment of fast paced change, involving senior stakeholders and officials.


  • Written and verbal Welsh language skills are highly desirable, but not essential.

Recruitment Process

This campaign will be undertaken using the Civil Service Success Profile framework. You will need to provide evidence in your application to cover the following behaviours:

  • Communicating and Influencing (Lead Behaviour) (Application & Interview)
  • Making Effective Decisions (Application & Interview)
  • Managing a Quality Service (Application & Interview)
  • Delivering at Pace (Application & Interview)

Additional Information

The Office of the Secretary of State for Wales is not an employer in its own right. Staff recruited to work at the OSSW will be employees of the Ministry of Justice who provide employment services on our behalf.

This role requires CTC level clearance. Applicants for National Security Clearance (CTC) must be resident in the UK for 3 years immediately prior to their application for Security Clearance.


The national salary range is £30,451 - £34,105, London salary range is £34,262 - £38,373. Your salary will be dependent on your base location

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: