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Operational Delivery

Ushers / Marshalls – Kent – 37161
£16,842 - £19,502
Multiple Locations

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We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Background:

HMCTS is working hard to ensure our justice system is accessible to all during these unprecedented times. We’re focusing on priority cases, changing working practices and introducing new procedures to minimise risks to the judiciary, staff and all those who use our courts and tribunals.

The need for additional resource across our courts and tribunals services to support our response to Coronavirus (Covid-19) is expanding quickly and we are urgently looking for Administrative Officers in various locations across England and Wales to undertake key customer service and administrative duties. These opportunities will be based within one of our many courts and tribunals buildings, and require people to be flexible to work within buildings or remotely as required.

You can learn more about the courts and tribunals planning and preparation for Coronavirus (Covid-19) here:

https://www.gov.uk/guidance/coronavirus-covid-19-courts-and-tribunals-planning-and-preparation

We are looking for highly motivated administrative staff with excellent customer service skills that want to join us on this challenge to ensure our world leading justice system continues to serve and meet the publics needs and expectations. We need resilient, resourceful and adaptable people to support us on this journey.

The Role:

Available Usher and Marshall roles, covering administrative duties. You will work where needed, being an essential first point of contact for all the court users involved in hearings as an Usher or providing excellent general administrative support to the various teams within HMCTS as a Marshall. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. Working as part of a team with regular management support and well-established guidelines you will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently.

If you are assigned to a Marshall role, you will provide support and guidance to help visitors navigate and move around the court houses/hearing centre’s safely and in a time efficient way. Marshalls will be based at courthouses across the regions and will be pivotal to the smooth running of our services.

Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Key responsibilities may include:

  • Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
  • Providing support to colleagues & judiciary outside of court / hearing times
  • General clerical work, including use of computers and Switchboard
  • Post Handling  
  • Data Entry and recording         
  • Handling telephone calls          
  • Arranging meetings     
  • Using electronic diaries
  • Reception of parties to court     
  • Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
  • Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
  • Answering face to face enquiries
  • Keeping parties informed of changes eg, of courtrooms and hearing times

Marshall Key Accountabilities:

  • Supporting visitors flow in and out of the courthouse/hearing centre’s
  • Guiding visitors through new one-way system safely and efficiently
  • Encouraging visitors to adhere to social distancing guidance as necessary
  • Providing clear and concise verbal instructions to people moving through the courthouse/hearing centre’s
  • Reassuring visitors and answering any queries, or signposting them to the necessary area or member of court staff as required
  • Supporting and supervising those visitors in the waiting areas

Essential Skills and Criteria:

  • Strong communication and organisational skills
  • Experience of working in an administrative role in a customer focussed environment
  • Proficient with IT and Microsoft Software packages

Application Process:

To apply for this position please complete the online application form, ensuring you include a 250-word statement of suitability against the Essential Skills and Criteria (above) and each of the following Success Profile Behaviours (Level 1):

  • Managing a Quality Service
  • Working Together
  • Making Effective Decisions

Further information on Success Profiles and the required standards for this post (Level 1) can be found at:

https://www.gov.uk/government/publications/success-profiles

Appointments will be made on written applications. If selected we will try to match your selected location preferences but if vacancies are not available in those we may offer alternative nearby locations. Please note, dependent on volumes of applications received the sift stage may be based on your statement of suitability and the lead behaviour, which is Managing a Quality Service. A Merit List of applicants meeting the required criteria may be kept for up to 12 months.

Working Hours

The primary focus of the opportunity you have applied for, is to meet the initial operational recovery demands brought on by COVID-19. Due to the nature of the work, we may require the flexibility for you to work hours that meet the operational demands of the current workload. This could require you to work 5 days over 6, Monday to Saturday, excluding Sundays. This could also include a shift pattern to work hours up to 8pm in the evening as required. Any day you work will not exceed 7.24 hours so if you were asked to work later then you would start your day in accordance with the daily hours limit.

Should you be required to work a shift pattern, either from the beginning of your contract or at a later stage, we will discuss this with you in advance and you will be given the opportunity to express a preference at this point.

Once you have commenced work on your assigned hours, these will be kept under review and should there need to vary the arrangement, you will be given reasonable notice of the change.

Fixed Term Appointment

This appointment will be made on a fixed term basis, initially until 31st March 2021. There may be scope for extending, this will be reviewed in early 2021.

Locations:

Roles are available in the following locations. Please select your prefrred locations at application stage, using the drop down facility:

Canterbury Combined, Maidstone Combined, Medway County Court, Dartford County Court, North & Central Kent Mags,

Additional Information

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-     To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-     To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-     To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.